Job responsibilities
Provide comprehensive secretarial typing and
administrative support to the Partnership
Co-ordinating control of the dictation system
Typing of referral letters to the hospitals,
GPs, etc.
Logging all referrals and updating EMIS
Arranging urgent hospital referrals
Co-ordinating the Choose & Book system;
monitoring, attaching, queries
Dealing with all patient enquiries regarding
hospital referrals, etc.
Miscellaneous typing work for GPs as requested
Ensure that any incidents are recorded/dealt
with in line with Practice protocols
Participate in team meetings that create
opportunities to improve service levels
Prioritise, organise and manage workload in a
manner that maintains and promotes quality and achieves objectives
Participate in induction training for new
starters when applicable
Ensure mandatory training is completed when
necessary
Liaise with others as necessary to ensure the
provision of efficient internal and external support required to achieve
objectives
Work safely and securely at all times in
accordance with legislative requirements and Practice Policy and Procedures
You will also be expected to carry out any
reasonable additional duties which may be requested from time to time.
NHS experience preferred
This post is subject to the
Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be
necessary for a submission for Disclosure to be made to the Disclosure &
Barring Service (formerly CRB) to check for any previous criminal convictions
Communication
The post holder should recognise the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and
carers
Recognise peoples needs for alternative
methods of communication and respond accordingly
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow
us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to patients
and their carers, practice staff and other healthcare workers. They may also
have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to authorised
persons in accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Qualities
The post-holder will participate in any
training programme implemented by the practice as part of this employment, such
training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
This
job description is a reflection of the current position and may change in
emphasis or detail in the light of subsequent development, in consultation with
the post holder.
Health & Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety
policy, the Health & Safety manual, and the Practice Infection Control
policy and published procedures. This will include:
Using
personal security systems within the workplace according to practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Actively
reporting of health and safety hazards and infection hazards immediately when
recognised
Keeping
own work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of
the post-holders role
Undertaking
periodic infection control training (minimum annually)
Reporting
potential risks identified
Demonstrate
due regard for safeguarding and promoting the welfare of children
Equality & Diversity
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgemental and
respects their circumstances, feelings, priorities and rights