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The Medical Centre

Administration Assistant

The closing date is 31 July 2025

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Job summary

37 hours per week (8am to 6pm over 4 days)

JOB SUMMARY

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

TELEPHONE

To have a thorough knowledge of all practice procedures, and work in accordance of written standard operating procedures
Process appointment requests by telephone for today, future appointments from patients and ensuring patients are directed to the appropriate healthcare professional
Process repeat prescription requests and medication queries in accordance with standard operating procedures
Deal with visit requests
Answering general enquiries, explaining practice procedures.
Registration of new patients computer data entry and medical records
Processing and distribution of incoming and outgoing mail
Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies

RECEPTION Driffield and Wetwang

To have a thorough knowledge of all practice procedures, and work in accordance with practice standard operating procedures

Front of house responsibilities, including greeting patients and directing them to the appropriate place
Handing out prescriptions and medications in accordance with practice standard operating procedures (including processing payments and checking exemptions where appropriate)
Processing appointment requests
Process repeat prescription requests and medication queries in accordance with standard operating procedures

About us

Driffield is a market town in the East Riding of Yorkshire surrounded by the picturesque wolds, with easy links to nearby York and Beverley and is approximately 10 miles from the beautiful Yorkshire coastline.

The main surgery is located in Driffield town centre with a branch surgery in the village of Wetwang 6 miles west of Driffield. It is a semi-rural practice with 12,500 patients.

We dispense to approximately 50% of our patients from Driffield and Wetwang.

Date posted

23 July 2025

Pay scheme

Other

Salary

£12.30 an hour

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

A2868-25-0001

Job locations

The Medical Centre

Cranwell Road

Driffield

YO25 6UH

The Medical Centre

48 Southfield Road

Wetwang

Driffield

YO25 9XX

Job description

Job responsibilities

TELEPHONE

Ensuring we deliver excellent customer service
To have a thorough knowledge of all practice procedures, and work in accordance of written standard operating procedures
Process appointment requests by telephone for today, future appointments from patients and ensuring patients are directed to the appropriate healthcare professional
Process repeat prescription requests and medication queries in accordance with standard operating procedures
Deal with visit requests
Answering general enquiries, explaining practice procedures.
Registration of new patients computer data entry and medical records
Processing and distribution of incoming and outgoing mail
Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies

RECEPTION Driffield and Wetwang

Ensuring we deliver excellent customer service
To have a thorough knowledge of all practice procedures, and work in accordance with practice standard operating procedures

Front of house responsibilities, including greeting patients and directing them to the appropriate place
Handing out prescriptions and medications in accordance with practice standard operating procedures (including processing payments and checking exemptions where appropriate)
Processing appointment requests
Process repeat prescription requests and medication queries in accordance with standard operating procedures

ADMINISTRATION

General administrative duties, data entry including summarising medical records, word processing, scanning, processing and recording information as per practice standard operating procedures.

Job description

Job responsibilities

TELEPHONE

Ensuring we deliver excellent customer service
To have a thorough knowledge of all practice procedures, and work in accordance of written standard operating procedures
Process appointment requests by telephone for today, future appointments from patients and ensuring patients are directed to the appropriate healthcare professional
Process repeat prescription requests and medication queries in accordance with standard operating procedures
Deal with visit requests
Answering general enquiries, explaining practice procedures.
Registration of new patients computer data entry and medical records
Processing and distribution of incoming and outgoing mail
Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies

RECEPTION Driffield and Wetwang

Ensuring we deliver excellent customer service
To have a thorough knowledge of all practice procedures, and work in accordance with practice standard operating procedures

Front of house responsibilities, including greeting patients and directing them to the appropriate place
Handing out prescriptions and medications in accordance with practice standard operating procedures (including processing payments and checking exemptions where appropriate)
Processing appointment requests
Process repeat prescription requests and medication queries in accordance with standard operating procedures

ADMINISTRATION

General administrative duties, data entry including summarising medical records, word processing, scanning, processing and recording information as per practice standard operating procedures.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Medical Centre

Address

The Medical Centre

Cranwell Road

Driffield

YO25 6UH

Employer's website

http://www.driffieldmedical.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Medical Centre

Address

The Medical Centre

Cranwell Road

Driffield

YO25 6UH

Employer's website

http://www.driffieldmedical.nhs.uk/ (Opens in a new tab)