Job summary
One Ellesmere Port Primary Care Network (PCN) is a
collaboration of the 6 GP Practices from across the town. Working
together at scale to develop better services for our patient population of
approximately 72,000 patients.
Whitby Health Partnership is a core member Practice of
the PCN and the second largest Practice.
The successful candidate will be employed by,
and work at Whitby Health Partnership focusing on their patient population.
Main duties of the job
The General Practice Assistant (GPA) supports GPs in a variety of clinical and administrative tasks to ensure the smooth running of the practice. This role involves direct patient interaction, assisting with clinical procedures, and supporting the GP with essential administrative duties.
For the right candidate - On job training and development, inline with the role outline and national competency framework will be provided.
About us
Whitby Health Partnership is a rapidly growing organisation,
representing the interests of general practice in Ellesmere Port. It is an
established leader in the provision of new and integrated healthcare and
developing quality improvement capabilities in general practice. As well as
being an engaged and proactive core member practice of our Primary Care Network
working to deliver PCN objectives and priorities.
We pride ourselves on being patient focused, valuing
traditional primary care values while always evolving to provide the highest
standard of healthcare possible.
Job description
Job responsibilities
Clinical Support
- Arrange patient appointments, referrals, tests, and follow-up appointments.
- Complete basic clinical observations, including dipstick urine tests, blood pressure monitoring, ECG, and phlebotomy.
- Assist the GP with immunisations and wound care.
- Prepare patients for GP consultations, including taking brief histories and basic readings.
- Assist in explaining treatment procedures to patients.
Administrative Support
- Complete basic forms and core elements of documents (e.g., insurance, mortgage, and benefits forms) for GP approval.
- Liaise with external agencies (e.g., arranging advice or admissions with on-call doctors while the GP continues consultations).
- Sort and prioritise clinical post and signpost it to the appropriate staff.
- Extract relevant information from clinical letters and update patient records accordingly.
- Support Quality and Outcomes Framework (QOF) reviews.
Professional Development
- Participate in annual performance reviews.
- Track and record experience against the national competency framework.
- Address any concerns regarding the role with the lead GP and request professional development as needed.
- Recognize professional boundaries and seek assistance when necessary.
Job description
Job responsibilities
Clinical Support
- Arrange patient appointments, referrals, tests, and follow-up appointments.
- Complete basic clinical observations, including dipstick urine tests, blood pressure monitoring, ECG, and phlebotomy.
- Assist the GP with immunisations and wound care.
- Prepare patients for GP consultations, including taking brief histories and basic readings.
- Assist in explaining treatment procedures to patients.
Administrative Support
- Complete basic forms and core elements of documents (e.g., insurance, mortgage, and benefits forms) for GP approval.
- Liaise with external agencies (e.g., arranging advice or admissions with on-call doctors while the GP continues consultations).
- Sort and prioritise clinical post and signpost it to the appropriate staff.
- Extract relevant information from clinical letters and update patient records accordingly.
- Support Quality and Outcomes Framework (QOF) reviews.
Professional Development
- Participate in annual performance reviews.
- Track and record experience against the national competency framework.
- Address any concerns regarding the role with the lead GP and request professional development as needed.
- Recognize professional boundaries and seek assistance when necessary.
Person Specification
Qualifications
Essential
- *GCSE grade A to C in English and Maths or equivalent
- *Experience working in healthcare
Desirable
- *Intermediate level office software programmes (e.g Microsoft Office)
- *Experience working within primary care
Skills/Ability/Knowledge & Understanding
Essential
- The role requires a flexible and adaptable approach, as tasks will vary depending on the needs of the GP practice.
- Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policies and procedures
Experience
Essential
- *Previous experience in a healthcare setting
- *Ability to work effectively both independently and as part of a team.
- *Strong communication skills
- *Ability to handle confidential patient information responsibly.
Desirable
- *A proactive approach to patient care and team collaboration.
- *Committed to ongoing professional development.
- *An understanding of clinical and administrative processes in a GP practice
Personal qualities, attributes & abilities
Essential
- *Polite and confident, flexible and cooperative.
- *Motivated, forward thinker with ability to use own judgement and common sense.
- *Problem solver with the ability to process information accurately and effectively, interpreting data as required.
- *High levels of integrity.
- *Sensitive and empathetic in distressing situations.
- *Ability to work under pressure / in stressful situations.
- *Effectively able to communicate and understand the needs of the patient.
- *Commitment to ongoing professional development.
- *Punctual and committed to supporting the team effort.
- *Observance of strict confidentiality.
Person Specification
Qualifications
Essential
- *GCSE grade A to C in English and Maths or equivalent
- *Experience working in healthcare
Desirable
- *Intermediate level office software programmes (e.g Microsoft Office)
- *Experience working within primary care
Skills/Ability/Knowledge & Understanding
Essential
- The role requires a flexible and adaptable approach, as tasks will vary depending on the needs of the GP practice.
- Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policies and procedures
Experience
Essential
- *Previous experience in a healthcare setting
- *Ability to work effectively both independently and as part of a team.
- *Strong communication skills
- *Ability to handle confidential patient information responsibly.
Desirable
- *A proactive approach to patient care and team collaboration.
- *Committed to ongoing professional development.
- *An understanding of clinical and administrative processes in a GP practice
Personal qualities, attributes & abilities
Essential
- *Polite and confident, flexible and cooperative.
- *Motivated, forward thinker with ability to use own judgement and common sense.
- *Problem solver with the ability to process information accurately and effectively, interpreting data as required.
- *High levels of integrity.
- *Sensitive and empathetic in distressing situations.
- *Ability to work under pressure / in stressful situations.
- *Effectively able to communicate and understand the needs of the patient.
- *Commitment to ongoing professional development.
- *Punctual and committed to supporting the team effort.
- *Observance of strict confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
