Receptionist

Job summary

The Blackheath Standard Surgery is looking for a part time receptionist to join our team to provide and maintain high standards of patient care as well as administrative tasks.

Hours required are 4 days a week, Monday- Friday between the hours of 07.00am - 18.30pm for a total of 22 hours.

The successful candidate will have ability to work individually and as part of a team with good time management and communication skills. You will also need the ability to multi-task and to stay calm under pressure.

Main duties of the job

Main Duties:

Deal with patients in a polite and sympathetic manner.

Deal with telephone calls.

Take accurate message and to pass on important information.

Effective use the appointment system (Emis)

The person must also:

Be an excellent communicator both spoken and written

Have PC skills will be able to use basic Word, Excel and e-mail

Have reception or customer care experience.

Cancel and rearrange appointments when required.

Report a patient’s death following practice protocol.

Ensure that all prescriptions, correspondence, reports, results etc. are filed in correct order and are kept neat and tidy. Leave the reception area tidy and ready for incoming colleagues, together with information regarding unresolved or urgent problems.

Develop and implement new procedures, working with other staff to improve the smooth running of the reception area and practice.

Attend and contribute to Practice Staff Meetings as requested and whenever possible.

Accept deliveries, signing where required and passed to the relevant person .

Drug deliveries that require refrigerating should be put in the vaccine fridge immediately and the nurse  informed.

The duties listed above may change in the light of developments within the Practice and are subject to review.

About us

The Blackheath Standard Surgery is a 2 partner GP training practice in Blackheath with a practice list size of approx. 6500 patients.

We currently have a total of 4 General Practitioners, 1 Registrar, 2 Practice Nurses, and 2 HCAs, in our clinical team, who are supported in looking after our patients by our Practice Manager and 11 administrative and reception staff.

We also host various allied health professionals and PCN additional roles staff on site, such as, care co-ordinators, pharmacists, Physiotherapists and social prescribers.