Medical Receptionist

Sandgate Road Surgery

Information:

This job is now closed

Job summary

We're seeking a skilled medical receptionist to join our team at Sandgate Road Surgery in Folkestone, Kent. Operating within our core hours of 8 am to 6.30 pm, Monday to Friday, flexibility is key to covering for colleagues during absences. As the primary point of contact for our practice, you will play a pivotal role in delivering excellent customer service and ensuring the smooth functioning of our medical office.

Main duties of the job

  • Have strong interpersonal and communication skills, both in person and on the telephone.
  • Be friendly and confident.
  • Have good organisational skills and be able to prioritise workload.
  • Be able to cope in a busy environment.
  • Be presentable.
  • Be flexible and adaptable.
  • Be able to use his or her initiative.
  • Be discreet and tactful.
  • Be patient and sympathetic.
  • Be courteous but firm.
  • Be able to work well alone and in a team.
  • Be able to use a computer. training will be given

About us

Sandgate Road Surgery, a bustling GP practice nestled in Folkestone, Kent, is currently seeking a dedicated and detail-oriented individual to join our dynamic team as a Medical Receptionist. With five GP partners, a skilled nursing team, and a robust administrative and reception staff, we pride ourselves on providing exceptional care and service to our patients.

Date posted

25 March 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Flexible working

Reference number

A2847-24-0001

Job locations

Sandgate Road Surgery

180 Sandgate Road

Folkestone

Kent

CT20 2HN


Job description

Job responsibilities

  • Warmly greet patients and visitors, maintaining a professional and courteous demeanour at all times.
  • Handle incoming phone calls, schedule appointments, and manage the appointment calendar efficiently.
  • Verify patient information accurately and handle confidential medical records with the utmost discretion.
  • Assist with administrative tasks, including filing, emailing, and maintaining electronic records.
  • Collaborate with the healthcare team to coordinate referrals and ensure seamless patient care.
  • Uphold office policies and procedures to maintain compliance with relevant regulations.

Job description

Job responsibilities

  • Warmly greet patients and visitors, maintaining a professional and courteous demeanour at all times.
  • Handle incoming phone calls, schedule appointments, and manage the appointment calendar efficiently.
  • Verify patient information accurately and handle confidential medical records with the utmost discretion.
  • Assist with administrative tasks, including filing, emailing, and maintaining electronic records.
  • Collaborate with the healthcare team to coordinate referrals and ensure seamless patient care.
  • Uphold office policies and procedures to maintain compliance with relevant regulations.

Person Specification

Qualifications

Essential

  • Previous experience in healthcare administration or customer service is preferred.
  • Exceptional communication skills, both verbal and written, with a keen attention to detail.
  • Proficiency in Microsoft Office Suite and ability to learn new software systems quickly.

Desirable

  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • Demonstrated ability to thrive in a fast-paced customer-focused working environment.
Person Specification

Qualifications

Essential

  • Previous experience in healthcare administration or customer service is preferred.
  • Exceptional communication skills, both verbal and written, with a keen attention to detail.
  • Proficiency in Microsoft Office Suite and ability to learn new software systems quickly.

Desirable

  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • Demonstrated ability to thrive in a fast-paced customer-focused working environment.

Employer details

Employer name

Sandgate Road Surgery

Address

Sandgate Road Surgery

180 Sandgate Road

Folkestone

Kent

CT20 2HN


Employer's website

https://www.sandgateroadsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sandgate Road Surgery

Address

Sandgate Road Surgery

180 Sandgate Road

Folkestone

Kent

CT20 2HN


Employer's website

https://www.sandgateroadsurgery.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Assistant Practice Manager

Tek Simkhada

tek.simkhada@nhs.net

Date posted

25 March 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Flexible working

Reference number

A2847-24-0001

Job locations

Sandgate Road Surgery

180 Sandgate Road

Folkestone

Kent

CT20 2HN


Privacy notice

Sandgate Road Surgery's privacy notice (opens in a new tab)