Prospect Medical Group

Practice Manager

Information:

This job is now closed

Job summary

We are looking to appoint a committed and highly motivated Practice Manager to join our team at Prospect Medical Group.

The successful candidate will play a pivotal role in ensuring the efficient and effective management of the practice, driving growth and sustainability in line with NHS policies and developments.

The Practice Manager is a key member of the team and is expected to help and support the team in achieving goals and targets, motivating the team and to delegate where necessary. They must be able to be a trusted representative for the practice in the wider health care system in which the practice operates. You should have proven HR and interpersonal skills.

Main duties of the job

The main role of the post is to manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment.

The ideal candidate needs to be highly organised with experience of leading and managing a team. The candidate must have excellent communication, HR, IT and financial management skills. Experience working within a similar healthcare setting is preferred. Previous leadership and management experience is essential.

Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with CQC regulations.

About us

About us

Prospect Medical Group is a long established, friendly and forward-thinking GP practice in the west end of Newcastle Upon Tyne based in modern single site premises. We have 6 GP partners who employ 2 salaried GPs, 2 Nurse Practitioners, 4 Practice Nurses, 3 Healthcare Assistants as well as a team of dedicated and supportive administrative staff. We currently have a patient list size of around 15,000. We are highly involved in our PCN (Inner West Newcastle) and through this we benefit from pharmacists, physiotherapists, psychology, paramedics, a nurse associate, mental health workers and social prescribers who work also work for the practice.

Our collective purpose is to provide the best care to our patients.

We use SystmOne clinical system.

Details

Date posted

31 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

A2843-25-010225

Job locations

501 Westgate Road

Newcastle upon Tyne

Tyne and Wear

NE4 8AY


Job description

Job responsibilities

Main duties and responsibilities

Management of the day-to-day operations of the practice, including Strategic Management and Planning

HR and Workforce Management.

Ensure employment law and legislation is adhered to

Board Member of Inner West Primary Care Network

Provide support and advice to the partnership.

Keep up to date with developments and changes within primary care.

Finance Lead on payroll and pensions, ensuring accurate reporting and submissions.

Maximise income and reduce expenditure.

Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

Manage the significant event and complaints processes, in line with current legislation and guidance.

Manage contracts and maintenance for services and equipment.

Oversee the review and update of all practice policies and procedures.

Lead and coordinate projects within the practice.

Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

Coordinate the practice development plan and business continuity plan.

Preparation of business cases for new services

Ensure on-going CQC compliance.

Ensure the practice maintains compliance with its NHSE contractual obligations.

Provide advice and support to the staff and the partnership to ensure effective team working.

Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

Facilitate partners and practice meetings and maintain an up-to-date action plan.

Management of the PPG

Financial accountability

Property management

Organisational and Governance Responsibilities

Manage Patient Access

Information Technology management/Governance

Communication and working with other partners

Liaise with the Primary Care Network (PCN) and CCG/federation, attending meetings and promoting collaborative working.

Provide support and advice to the partnership; managing the financial aspects of the practice in conjunction with partners; facilitate partners and practice meetings, produce agendas and action plans; keeping up to date with developments.

Manage estates and facilities, including health and safety aspects, risk assessments and mandatory training.

Job description

Job responsibilities

Main duties and responsibilities

Management of the day-to-day operations of the practice, including Strategic Management and Planning

HR and Workforce Management.

Ensure employment law and legislation is adhered to

Board Member of Inner West Primary Care Network

Provide support and advice to the partnership.

Keep up to date with developments and changes within primary care.

Finance Lead on payroll and pensions, ensuring accurate reporting and submissions.

Maximise income and reduce expenditure.

Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

Manage the significant event and complaints processes, in line with current legislation and guidance.

Manage contracts and maintenance for services and equipment.

Oversee the review and update of all practice policies and procedures.

Lead and coordinate projects within the practice.

Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

Coordinate the practice development plan and business continuity plan.

Preparation of business cases for new services

Ensure on-going CQC compliance.

Ensure the practice maintains compliance with its NHSE contractual obligations.

Provide advice and support to the staff and the partnership to ensure effective team working.

Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

Facilitate partners and practice meetings and maintain an up-to-date action plan.

Management of the PPG

Financial accountability

Property management

Organisational and Governance Responsibilities

Manage Patient Access

Information Technology management/Governance

Communication and working with other partners

Liaise with the Primary Care Network (PCN) and CCG/federation, attending meetings and promoting collaborative working.

Provide support and advice to the partnership; managing the financial aspects of the practice in conjunction with partners; facilitate partners and practice meetings, produce agendas and action plans; keeping up to date with developments.

Manage estates and facilities, including health and safety aspects, risk assessments and mandatory training.

Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of managing multidisciplinary teams
  • Experience of performance management including appraisals, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects

Desirable

  • Primary care management experience
  • Experience of managing accounting procedures including budget and cash flow forecasting
  • Experience of working in a healthcare setting
  • Experience of workforce planning, forecasting and development
  • NHS/primary care general practice experience
  • Relevant health and safety experience

Qualifications

Essential

  • Essential
  • Good standard of education with excellent literacy and numeracy skills

Desirable

  • Desirable
  • Educated to degree level in healthcare or business
  • Leadership and/or management qualification
  • AMSPAR qualification

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement

Desirable

  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively
Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of managing multidisciplinary teams
  • Experience of performance management including appraisals, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects

Desirable

  • Primary care management experience
  • Experience of managing accounting procedures including budget and cash flow forecasting
  • Experience of working in a healthcare setting
  • Experience of workforce planning, forecasting and development
  • NHS/primary care general practice experience
  • Relevant health and safety experience

Qualifications

Essential

  • Essential
  • Good standard of education with excellent literacy and numeracy skills

Desirable

  • Desirable
  • Educated to degree level in healthcare or business
  • Leadership and/or management qualification
  • AMSPAR qualification

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement

Desirable

  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Prospect Medical Group

Address

501 Westgate Road

Newcastle upon Tyne

Tyne and Wear

NE4 8AY


Employer's website

https://www.prospectmedicalgroup.nhs.uk (Opens in a new tab)

Employer details

Employer name

Prospect Medical Group

Address

501 Westgate Road

Newcastle upon Tyne

Tyne and Wear

NE4 8AY


Employer's website

https://www.prospectmedicalgroup.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Michelle Punton

michelle.punton@nhs.net

01912260226

Details

Date posted

31 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

A2843-25-010225

Job locations

501 Westgate Road

Newcastle upon Tyne

Tyne and Wear

NE4 8AY


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