Medical Receptionist - GP Surgery

Alexander House Surgery

This job is now closed

Job summary

Alexander House Surgery is the highest achieving surgery in the area. We are currently in the process of some restructuring at Alexander House Surgery, and expanding the Receptionist job role to continue this excellent level of patient care. As a result, we have an opportunity for a part time Medical Receptionist to join the team.

Main duties of the job

The main duties of the Receptionist are to represent the surgery as a first point of contact via the telephone and on the reception desk, and to liaise between patients and the clinical team. This involves booking appropriate appointments, processing prescription and online consultation requests and managing the administration of written communications from other healthcare providers.

About us

We are a friendly, patient orientated GP practice with 10,000 patients, rated Good by the CQC and recently achieved 100% on the Quality out come Framework, something only 1% of surgeries in the country achieve. As a team we socialise regularly with nights out and even weekends away, most recently to Amsterdam! At Christmas we have a visit from Mr and Mrs Claus and encourage people to bring their children and grandchildren in. We understand that mental health and wellbeing is crucial post pandemic and offer various employee assistance programmes. In addition to this we have a cycle to work scheme, access to great NHS discounts and free, tea coffee, squash, biscuits and often home made cake in the kitchen! All employees have access to the very generous NHS pension scheme. In this role the employee would contribute 5.2% and the employer will contribute 14.8%.

Date posted

03 April 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2842-24-0000

Job locations

Alexander House Surgery

2 Salisbury Road

Farnborough

Hampshire

GU14 7AW

Job description

Job responsibilities

We are looking for an enthusiastic, reliable and flexible person to join our Reception Team. The shift pattern available is as follows:

Monday 1pm to 7pm, Tuesday 1pm to 5.30pm, Thursday 1pm to 6pm, Friday 1pm to 7pm

The successful applicant should have excellent people and customer service skills, be a strong and flexible team player, be computer literate and able to work on their own initiative.

The successful candidatemust be flexible,and be able toprovide extra coverfor the team's annual leave (between the hours 7.30am and 7pm Monday to Friday) as well as having;

- A friendly, professional and courteous manner

- Be capable of working in an extremely busy, fast paced environment

- Be adept at answering questions and dealing with patient queries

- Complete administration tasks in a timely and accurate manner

- Be motivated and work well as part of a team, but also able to work independently and make their own decisions

Job responsibilities

To represent the surgery as a first point of contact via the telephone and on the reception desk, and to liaise between patients and the clinical team
To actively signpost and make appointments for patients to see either a doctor, nurse or other health professional (including Nurse Practitioners, Orthopaedic Practitioners, Health Care Assistants and Mental Health Workers) over the telephone or via the reception desk
To take accurate messages from patients or other health professionals and record and communicate them appropriately.
Prescription, email and online consultation administration involving the use of a variety of IT systems and processes.
Maintain high standards of appearance for the front of house areas including waiting room and reception desk.
Management of written communications from other healthcare providers ensuring the contained information is dealt with appropriately and accurately.

Please ensure you submit acovering letterwith your application/CV stating why you have applied for this role, and also complete theskills assessments.

Previous experience of working in a medical practice and using EMIS Web (a medical computer system) is desirable but not essential.

Job description

Job responsibilities

We are looking for an enthusiastic, reliable and flexible person to join our Reception Team. The shift pattern available is as follows:

Monday 1pm to 7pm, Tuesday 1pm to 5.30pm, Thursday 1pm to 6pm, Friday 1pm to 7pm

The successful applicant should have excellent people and customer service skills, be a strong and flexible team player, be computer literate and able to work on their own initiative.

The successful candidatemust be flexible,and be able toprovide extra coverfor the team's annual leave (between the hours 7.30am and 7pm Monday to Friday) as well as having;

- A friendly, professional and courteous manner

- Be capable of working in an extremely busy, fast paced environment

- Be adept at answering questions and dealing with patient queries

- Complete administration tasks in a timely and accurate manner

- Be motivated and work well as part of a team, but also able to work independently and make their own decisions

Job responsibilities

To represent the surgery as a first point of contact via the telephone and on the reception desk, and to liaise between patients and the clinical team
To actively signpost and make appointments for patients to see either a doctor, nurse or other health professional (including Nurse Practitioners, Orthopaedic Practitioners, Health Care Assistants and Mental Health Workers) over the telephone or via the reception desk
To take accurate messages from patients or other health professionals and record and communicate them appropriately.
Prescription, email and online consultation administration involving the use of a variety of IT systems and processes.
Maintain high standards of appearance for the front of house areas including waiting room and reception desk.
Management of written communications from other healthcare providers ensuring the contained information is dealt with appropriately and accurately.

Please ensure you submit acovering letterwith your application/CV stating why you have applied for this role, and also complete theskills assessments.

Previous experience of working in a medical practice and using EMIS Web (a medical computer system) is desirable but not essential.

Person Specification

Experience

Essential

Experience of working in an administration environment
Experience of working in a busy, fast paced environment
Experience of working with IT systems

Desirable

Experience of working in a GP Surgery
Experience of working in Customer Service

Person Specification

Experience

Essential

Experience of working in an administration environment
Experience of working in a busy, fast paced environment
Experience of working with IT systems

Desirable

Experience of working in a GP Surgery
Experience of working in Customer Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alexander House Surgery

Address

Alexander House Surgery

2 Salisbury Road

Farnborough

Hampshire

GU14 7AW

Employer's website

https://www.alexanderhousesurgery.com/ (Opens in a new tab)

Employer details

Employer name

Alexander House Surgery

Address

Alexander House Surgery

2 Salisbury Road

Farnborough

Hampshire

GU14 7AW

Employer's website

https://www.alexanderhousesurgery.com/ (Opens in a new tab)

For questions about the job, contact:

Reception Manager

Sally Edney

sally.edney@nhs.net

01252541155

Date posted

03 April 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2842-24-0000

Job locations

Alexander House Surgery

2 Salisbury Road

Farnborough

Hampshire

GU14 7AW

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