Job summary
Yarm Medical Practice are looking for an enthusiastic and forward -thinking Primary Care Manager to join their friendly and proactive Practice Team.
We are looking for a Manager to lead and inspire the team, to work towards improving Practice efficiencies and enhancing the patient experience.
This position is for up to 30 hours per week. Applications via CV will also be welcomed.
There is a high level of expectation within this role and so the candidate must be confident at making a real impact.
THIS IS A GREAT OPPORTUNITY TO STEP UP WITH CONFIDENCE if you have established extensive Primary care background.
Main duties of the job
We are looking for a Primary Care Manager to independently manage and co-ordinate all aspects of the day-to-day functionality, motivating and managing staff, optimising efficiencies to ensure the organisation achieves its long-term strategic objectives in a safe and effective environment.
The Primary Care Manager is a new addition to the management team, arising from splitting the current Practice Manager's duties.
About us
We are a
premises-owning, five Partner, training practice with a growing list size,
currently around 15,000. We have three Salaried GPs, a Clinical Pharmacist, two
Advanced Care Practitioners, two Nurse Practitioners, three Practice Nurses,
one Nursing Associate and two Healthcare Assistants, and a strong close-knit administrative
team providing clinical support.
As well as
the Practice staff, patients can also access additional roles including Social
Prescribers, Adult and Child Mental Health Workers, Physicians Associate and
First Contact Practitioners through BYTES Primary Care Network.
We have a
strong reputation as a teaching and training Practice. We share our passion for
Primary Care through providing placements for sixth form students, teaching all
years of medical/nursing students, allied health professionals and GP
Registrars. Each week we provide
"clinical huddle" as well as "lunch and learn" for all
staff, where we have covered topic areas such as menopause, dementia awareness
and self-defense.
We are
strongly embedded in our local community. Over the last few years, we have
participated in Yarm Fun Run, organised and held community public health
awareness days (for cancers and CPR training), and held Open Days for school
students interested in a medical career.
Job description
Job responsibilities
The Primary Care Manager will be responsible for:
a. Overseeing
the day-to-day running and efficiencies of the organisation, ensuring staff
achieve their primary responsibilities
b. HR responsibility
of all clinical and administrative staff
c. Direct line
management of staff
d. Managing
the recruitment and retention of staff; [develop, implement and embed an
effective succession plan]
e. Ensuring
that all staff undertake a robust induction process, including Practice staff
and PCN staff
f. Establishing,
reviewing and regularly updating job descriptions and person specifications [ensuring
all staff are legally and gainfully employed]
g. Developing,
implementing and embedding an effective staff appraisal process
h. Implementing
effective systems for the resolution of disciplinary and grievance issues
i. Maintaining
an effective overview of and ensuring compliance with HR legislation
j. Ensuring
all staff have the appropriate level of training to enable them to carry out
their individual roles and responsibilities effectively
k. Coordinating
the reviewing and updating of all organisation policies and procedures
l. Adopting a
strategic approach to the management of all patient services matters including complaints
m. Developing,
implementing and embedding an effective communication strategy (internal and
external)
n. Ensuring
the organisation maintains compliance with its NHS contractual obligations
o. Actively
encouraging and promoting the use of patient online services
p. Publishing
communications for internal and external use such as an organisation
newsletter on a quarterly basis
q. Maintaining
the organisation and NHS choices websites
r. Liaising at
external meetings as required
s. Marketing
the practice appropriately
t. Managing/supporting
the management of the Patient Participation Group
u. Effectively
managing / supporting the management of all complaints in line with current
legislation and guidance
v. Coordinating
management of the premises, including leading on health and safety aspects
such as risk assessments and mandatory training
w. Ensuring
compliance with IT security and IG
Job description
Job responsibilities
The Primary Care Manager will be responsible for:
a. Overseeing
the day-to-day running and efficiencies of the organisation, ensuring staff
achieve their primary responsibilities
b. HR responsibility
of all clinical and administrative staff
c. Direct line
management of staff
d. Managing
the recruitment and retention of staff; [develop, implement and embed an
effective succession plan]
e. Ensuring
that all staff undertake a robust induction process, including Practice staff
and PCN staff
f. Establishing,
reviewing and regularly updating job descriptions and person specifications [ensuring
all staff are legally and gainfully employed]
g. Developing,
implementing and embedding an effective staff appraisal process
h. Implementing
effective systems for the resolution of disciplinary and grievance issues
i. Maintaining
an effective overview of and ensuring compliance with HR legislation
j. Ensuring
all staff have the appropriate level of training to enable them to carry out
their individual roles and responsibilities effectively
k. Coordinating
the reviewing and updating of all organisation policies and procedures
l. Adopting a
strategic approach to the management of all patient services matters including complaints
m. Developing,
implementing and embedding an effective communication strategy (internal and
external)
n. Ensuring
the organisation maintains compliance with its NHS contractual obligations
o. Actively
encouraging and promoting the use of patient online services
p. Publishing
communications for internal and external use such as an organisation
newsletter on a quarterly basis
q. Maintaining
the organisation and NHS choices websites
r. Liaising at
external meetings as required
s. Marketing
the practice appropriately
t. Managing/supporting
the management of the Patient Participation Group
u. Effectively
managing / supporting the management of all complaints in line with current
legislation and guidance
v. Coordinating
management of the premises, including leading on health and safety aspects
such as risk assessments and mandatory training
w. Ensuring
compliance with IT security and IG
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of HR skills
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
Qualifications
Essential
- Leadership and / or management qualifications
- Good standard of education with excellent literacy and numeracy skills.
Desirable
- Healthcare or business qualification
Knowledge and skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Clinical system user skills
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of HR skills
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
Qualifications
Essential
- Leadership and / or management qualifications
- Good standard of education with excellent literacy and numeracy skills.
Desirable
- Healthcare or business qualification
Knowledge and skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Clinical system user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
