Reception Lead

Job description

Job responsibilities

The following are the core responsibilities of the Reception Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Reception Lead is responsible for supervising and supporting the reception team, ensuring they achieve their primary responsibilities:

a. Maintaining and monitoring the practice appointment system.

b. Process person, telephone, and e-requests for appointments.

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

d. Signpost patients to the correct service.

e. Initiating contact with and responding to, requests from patients, team members and external agencies.

f. Read code data on Systm1.

g. Photocopy documentation as required.

h. Data entry of new and temporary registrations and relevant patient information as required.

i. Input data into the patient’s healthcare records as necessary.

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.

k. Manage all queries as necessary in an efficient manner.

l. Carry out system searches as requested.

m. Maintain a clean, tidy, effective working area always.

n. Monitor and maintain the reception area and notice boards.

o. Support all clinical staff with general tasks as requested.

Secondary Responsibilities

In addition to the primary responsibilities, the Reception Lead may be requested to:

a. Partake in audit as directed by the audit lead.

b. Providing reception staff to support administrative staff during periods of staff absence.

c. Produce, maintain, and participate in the receptionist rota for lunch and out of hours cover.

d. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.

e. Identify and provide team training where required.

f. Produce and monitor the reception duty rota, completing opening, and closing procedures in accordance practice policy.

g. As required provide support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

h. Support the Practice Manager with patient related matters.

i. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent.

Desirable

• GCSE Mathematics & English - C or above.
• AMSPAR Receptionists Qualification.
• NVQ Level 2 in Health and Social Care.

Experience

Essential

• Excellent communication skills - written and oral.
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management - Planning & Organising.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedure.

Desirable

• Systmone.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Flexibility to work outside of core office hours.

Desirable

• N/A

Employer details

Employer name

Yarm Medical Practice

Address

Yarm Medical Centre

1 Worsall Road

Yarm

Cleveland

TS15 9DD

Employer's website

https://www.yarmmedicalpractice.nhs.uk/ (Opens in a new tab)