Job summary
Leasowe Medical Practice is a busy Practice based in Leasowe, wirral
We are looking for a Receptionist to join our busy, friendly, hardworking and forward-thinking team on a full time basis, This can be a part time or full time role.
The ideal candidate will have previous experience working as a Receptionist, have excellent customer service and communication skills and be able to work both as part of a small friendly team
The Surgery is open 8am to 6.30pm shift patterns are : 8am to 4pm or 10.30am to 6.30pm with half an hour unpaid lunch break Monday to Friday
Holidays are : 210 hours a year and no Bank Holidays
Main duties of the job
To assist and direct patients in accessing the appropriate service/healthcare professional in a courteous and efficient way.
To offer assistance to the team and project a positive image to visitors, either in person/online/phone.
To provide general administrative support to the Practice Manager, Doctors and Health Professionals, involving word processing with general clerical work
Main duties of the job
Duties and responsibilities have been listed separately. The full job description and job requirements are attached to this advertisement.
Duties and responsibilities
Knowledge of EMIS web desirable but not essential
Processing/issuing of prescriptions
Maintaining our appointment system
Processing requests for appointments, visits and consultations and ensuring callers are directed to the appropriate professional
Admin duties - scanning, completing tasks and summarising patient medical records
Computer data entry/data allocation and collation
Initiating contact with/responding to requests from patients/others
Filing and retrieving paperwork
Keeping patient areas tidy and free from obstructions
About us
Leasowe medical practice is stiuated in Leasowe Wirral, we deliver a comprehensive Primary Care Service. Leasowe Medical Practice believes strongly in patient centred General Practice to our population of 3000 patients.
We are an innovative and dynamic training Practice.
We are looking for a Receptionist who can effectively support our admin team and work well under pressure on a day to day basis
Job description
Job responsibilities
Job Summary:(Job Description attached)
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To provide general secretarial support to the practice manager, doctors and health professionals, involving word processing with general clerical work over two sites.
The practice is moving towards becoming a paper-light environment, and the main responsibilities of the post-holder will be to summarise and read code relevant information from patients clinical records, hospital correspondence and other sources into the practice computer system, working strictly in accordance with the practice notes summarising and read code protocols.
Job Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits onto the home visit screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
Action repeat prescription requests and ensure that they are ready for collection by the patient or courier within 48 hours, either on the computer or manually, ensuring all CONTROLLED DRUGS are accounted for, and signed for by patient or courier
Advise patients of relevant charges for private services, accept payment and issue receipts
Enter patient information on to the computer as required.
Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.
Ensure that all new patients are registered onto the computer system promptly and accurately
Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
Alert Doctors on duty of any urgent alerts received by fax or post.
Ensure fax machine is emptied on a regular basis throughout the day, and information is passed on to the correct person(s)
Job description
Job responsibilities
Job Summary:(Job Description attached)
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To provide general secretarial support to the practice manager, doctors and health professionals, involving word processing with general clerical work over two sites.
The practice is moving towards becoming a paper-light environment, and the main responsibilities of the post-holder will be to summarise and read code relevant information from patients clinical records, hospital correspondence and other sources into the practice computer system, working strictly in accordance with the practice notes summarising and read code protocols.
Job Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits onto the home visit screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
Action repeat prescription requests and ensure that they are ready for collection by the patient or courier within 48 hours, either on the computer or manually, ensuring all CONTROLLED DRUGS are accounted for, and signed for by patient or courier
Advise patients of relevant charges for private services, accept payment and issue receipts
Enter patient information on to the computer as required.
Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.
Ensure that all new patients are registered onto the computer system promptly and accurately
Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
Alert Doctors on duty of any urgent alerts received by fax or post.
Ensure fax machine is emptied on a regular basis throughout the day, and information is passed on to the correct person(s)
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths.
- Good IT skills.
Experience
Essential
- Essential
- Experience of working within general practice, preferably in a Care Navigation/Receptionist role.
- Experience of dealing with vulnerable patients.
- Good communication and interpersonal skills.
- Good telephone manner.
- Qualifications
- Essential
- GCSE grade A to C in English and Maths.
- Good IT skills.
Desirable
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths.
- Good IT skills.
Experience
Essential
- Essential
- Experience of working within general practice, preferably in a Care Navigation/Receptionist role.
- Experience of dealing with vulnerable patients.
- Good communication and interpersonal skills.
- Good telephone manner.
- Qualifications
- Essential
- GCSE grade A to C in English and Maths.
- Good IT skills.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
