Job summary
We are currently looking for a friendly, forward thinking person to join the team at Wingerworth Medical Centre. The job entails all aspects of administration work, from answering the telephone to scanning documents / coding to providing face to face communications with our patients with external and internal training given.
You are often the first contact for our patients, therefore your role is vitally important. We strive to provide excellent care for every patient using reflective practice to promote this. Patient safety is at the forefront of our minds in everything we do.
Main duties of the job
Your main duties will be administrative providing a streamlined approach to your daily duties.
Please see our job description for a full list of duties.
About us
Wingerworth Medical Centre is in the heart of Wingerworth, providing medical services to surrounding areas.
We are a forward thinking practice, with teams of GP's, Pharmacists, a Paramedic, Nursing team and admin staff. We are a training practice with two GP trainers.
Our aim is to create a place to where we provide the best care possible for our patients within the constraints of the NHS. It is our aspiration that all staff will know that they are valued and their work contributes to providing the highest quality of care possible.
Job description
Job responsibilities
Practice Administration
- Ensure familiarity with all aspects of the appointment system.
- Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly.
- Offer general assistance to the practice team, patients and visitors to the practice either in person or on the telephone.
- Attaching of documents to patients records, adhering to deadlines.
- Accurate read coding of documents, adhering to QOF protocols external / internal training will be given.
- Action requests for ambulance transportation and record accurately.
- To provide holiday cover for colleagues as required.
- Ensure communication to and from patients, other members of the primary care team and external agencies are processed accurately and within the necessary timescales.
- Home visits: records requests appropriately.
- Open and sort post daily.
- Ensure Reception and waiting areas are kept neat and tidy.
- Ensure the telephone system is operational at the beginning of each day.
- Open up the premises and make all the necessary preparation to receive patients at the start of the day.
- Secure and alarm the premises at the end of each day no lone working buddy system in place.
- To fully participate in QUEST sessions (monthly)
- Take on additional duties and relinquish existing ones in order to maintain efficient running and development of the practice.
Job description
Job responsibilities
Practice Administration
- Ensure familiarity with all aspects of the appointment system.
- Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly.
- Offer general assistance to the practice team, patients and visitors to the practice either in person or on the telephone.
- Attaching of documents to patients records, adhering to deadlines.
- Accurate read coding of documents, adhering to QOF protocols external / internal training will be given.
- Action requests for ambulance transportation and record accurately.
- To provide holiday cover for colleagues as required.
- Ensure communication to and from patients, other members of the primary care team and external agencies are processed accurately and within the necessary timescales.
- Home visits: records requests appropriately.
- Open and sort post daily.
- Ensure Reception and waiting areas are kept neat and tidy.
- Ensure the telephone system is operational at the beginning of each day.
- Open up the premises and make all the necessary preparation to receive patients at the start of the day.
- Secure and alarm the premises at the end of each day no lone working buddy system in place.
- To fully participate in QUEST sessions (monthly)
- Take on additional duties and relinquish existing ones in order to maintain efficient running and development of the practice.
Person Specification
Qualifications
Essential
- GCSE or Equivalent Grade C or above in English
- Previous office experience
- Previous working with the public
- Excellent communication skills (Written and oral)
- Priortis Workload
- Able to deal with difficult situations / people
- Organisational skills
- Problem solving skills
- Able to work as part of a team or on own
- Flexible approach to hours and days
- Team working
- Calm/patient
- Punctual
- Confidentiality
Desirable
- GCSE or Equivalent Grade C or above in English
- ECDL or NVQ Qualification in administration
- General Practice experience
- Some knowledge of the Practice clinical system (System One)
Experience
Essential
- Experience of working with the public.
- Able to work under pressure.
- Willingness to learn
- Experience of working within an integrated multi-skilled team.
Desirable
- Experience of working within primary care, but not essential.
Person Specification
Qualifications
Essential
- GCSE or Equivalent Grade C or above in English
- Previous office experience
- Previous working with the public
- Excellent communication skills (Written and oral)
- Priortis Workload
- Able to deal with difficult situations / people
- Organisational skills
- Problem solving skills
- Able to work as part of a team or on own
- Flexible approach to hours and days
- Team working
- Calm/patient
- Punctual
- Confidentiality
Desirable
- GCSE or Equivalent Grade C or above in English
- ECDL or NVQ Qualification in administration
- General Practice experience
- Some knowledge of the Practice clinical system (System One)
Experience
Essential
- Experience of working with the public.
- Able to work under pressure.
- Willingness to learn
- Experience of working within an integrated multi-skilled team.
Desirable
- Experience of working within primary care, but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
