Job summary
Kirby Road Surgery have an exciting
opportunity for a full time receptionist to join our team!
The hours are between 08:00- 17:00.
We are a friendly and diverse team
consisting of GPs, Nurse Prescribers, Practice Nurses, Clinical Pharmacists, Paramedic
and Healthcare Assistants, and we work together to deliver quality healthcare
services to our patients.
Main duties of the job
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.
You will be the first point of contact for our patients.
About us
Kirby Road Surgery has a patient list
of approximately 8,500. Our practice is situated close to the town centre of
Dunstable, with access to a staff car park and local transport links.
Job description
Job responsibilities
You will be responsible for a range of duties, including but not limited to:
- Greeting patients and visitors to the practice.
- Book
in, amend and cancel patient appointments in line with practice appointments
policy and procedures, ensuring optimum efficiency of the appointment system.
- Receive
and accurately record requests for home visits
- Ensure
the appointment system is up-to-date.
- Respond
and/or redirect all patient/ visitor and outside organisation requests
accordingly.
- Explain
practice arrangements and formal requirements to new patients and temporary
residents, ensure related procedures are completed to a high standard.
- The
recording of new patients onto the computer system.
- Advise
patients of relevant charges for private services, accept payment and issue
receipts documenting services provided.
- Produce
repeat prescriptions according to practice procedures and ensure timely
distribution of completed prescriptions.
- Ensure
all letters provided by patients by hand are recorded on the clinical system
and put to the scanning team to process.
Job description
Job responsibilities
You will be responsible for a range of duties, including but not limited to:
- Greeting patients and visitors to the practice.
- Book
in, amend and cancel patient appointments in line with practice appointments
policy and procedures, ensuring optimum efficiency of the appointment system.
- Receive
and accurately record requests for home visits
- Ensure
the appointment system is up-to-date.
- Respond
and/or redirect all patient/ visitor and outside organisation requests
accordingly.
- Explain
practice arrangements and formal requirements to new patients and temporary
residents, ensure related procedures are completed to a high standard.
- The
recording of new patients onto the computer system.
- Advise
patients of relevant charges for private services, accept payment and issue
receipts documenting services provided.
- Produce
repeat prescriptions according to practice procedures and ensure timely
distribution of completed prescriptions.
- Ensure
all letters provided by patients by hand are recorded on the clinical system
and put to the scanning team to process.
Person Specification
Experience
Essential
- Experience of working with computers and software packages, such as Microsoft Word.
Desirable
- Experience of working in a GP practice
Person Specification
Experience
Essential
- Experience of working with computers and software packages, such as Microsoft Word.
Desirable
- Experience of working in a GP practice
