Job summary
CHINGFORD MEDICAL PRACTICE
RECEPTIONIST / ADMINISTRATOR required at Chingford
Medical Practice, Chingford Health Centre, E4.
Chingford Medical Practice is a purpose built medical centre providing
safe and effective healthcare for approximately 9000 local residents.
We provide diverse in-house services and are fortunate to have a helpful and supportive team comprised of GPs, GP Registrars, Medical Students, Advanced Nurse Practitioners, a Practice Nurse and 2 healthcare assistants. This clinical team is assisted by a practice manger and a team of admin and clerical support. The practice is a high QOF achieving practice, We have a good CQC Rating and our clinical system is EMIS Web
Please contact Miss Amy Mullinger (Reception Supervisor) for further
information on 020 8524 0900 or email on nelondonicb.chingfordmedicalpractice@nhs.net
Only short-listed candidates will be notified. If
you have not heard from us within 2 days of the closing date, please assume you
have not been successful in your application.
Please Note: Applications by CV will NOT be considered.
Main duties of the job
We are looking for who can:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice, including the provision clerical support to clinical staff and other
members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
About us
We are looking for someone with excellent IT skills, and be able to work effectively under pressure. You should be flexible (MUST be able to cover sickness and holidays), possess strong team values, be able to work in a fast paced environment while providing a high quality customer service and enjoy working with the public. A commitment to further training and development and exceptional communication skills are also essential.
Job description
Job responsibilities
JOB
DESCRIPTION
Job summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice, including the provision clerical support to clinical staff and other
members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Duties and
responsibilities:
It is important that all members of staff are
prepared to take additional duties or relinquish existing duties in order to
maintain efficient service provision.
The Manager and partners reserve the right to re distribute duties and
functions amongst members of staff from time to time and request such changes
shall not be reasonably refused.
- Opening
up/locking up of practice premises and maintaining security in accordance
with practice protocols
- Maintaining
and monitoring the practice appointments system
- Arranging
face-to-face and telephone appointments requests, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) postal mail & electronic
emails
- Ensuring
daily post is franked/logged & posted
- Knowledge/ability
to access e-Referrals and inform patients of passwords
- Actioning incoming and outgoing letters
- Call and recall of patients with long term conditions for their reviews
- Processing of subject access requests (SARS) within the 28 days of request
- Taking
messages and passing on information i.e. Patient Tasks
- Retrieving
patient notes as and when required
- Processing
repeat prescriptions in accordance with practice guidelines
- Daily checking and emptying of prescription/comment boxes
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stocking of consulting rooms as per daily task
- Providing
clerical assistance to practice staff as required from time to time,
including word/data processing, filing and photocopying
- Scanning / read
coding of medical documents or correspondence (training given)
- Dealing with
clinical waste
- Provision of
refreshments for staff and visitors as required; and keeping the kitchen
area clean and tidy
- Keeping the
reception area, notice-boards and leaflet dispensers tidy and free from
obstructions and clutter as per reception
checklist
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers; practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
JOB
DESCRIPTION
Job summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice, including the provision clerical support to clinical staff and other
members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Duties and
responsibilities:
It is important that all members of staff are
prepared to take additional duties or relinquish existing duties in order to
maintain efficient service provision.
The Manager and partners reserve the right to re distribute duties and
functions amongst members of staff from time to time and request such changes
shall not be reasonably refused.
- Opening
up/locking up of practice premises and maintaining security in accordance
with practice protocols
- Maintaining
and monitoring the practice appointments system
- Arranging
face-to-face and telephone appointments requests, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) postal mail & electronic
emails
- Ensuring
daily post is franked/logged & posted
- Knowledge/ability
to access e-Referrals and inform patients of passwords
- Actioning incoming and outgoing letters
- Call and recall of patients with long term conditions for their reviews
- Processing of subject access requests (SARS) within the 28 days of request
- Taking
messages and passing on information i.e. Patient Tasks
- Retrieving
patient notes as and when required
- Processing
repeat prescriptions in accordance with practice guidelines
- Daily checking and emptying of prescription/comment boxes
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stocking of consulting rooms as per daily task
- Providing
clerical assistance to practice staff as required from time to time,
including word/data processing, filing and photocopying
- Scanning / read
coding of medical documents or correspondence (training given)
- Dealing with
clinical waste
- Provision of
refreshments for staff and visitors as required; and keeping the kitchen
area clean and tidy
- Keeping the
reception area, notice-boards and leaflet dispensers tidy and free from
obstructions and clutter as per reception
checklist
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers; practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Person Specification
Qualifications
Essential
- Qualifications
- Literacy and numeracy skills, to GCSE (or equivalent) standard
- Excellent keyboard skills and basis computer literacy
- Willingness to train and develop further skills
- Experience & Knowledge
- Proven experience in delivering a range of jobs to a high standard
- Experience in a busy working environment
- Practical experience of working with others
- Experience of using own initiative
- Practical experience of computerised recording systems
- Skills
- Excellent communication skills (written/oral) and ability to deal with people at a variety of levels
- Basic Microsoft Office including word & excel (for regular use of computer systems)
- Effective time management and the ability to work to deadlines
- Ability to handle situations of potential conflict and/or difficult situations
- Ability to act on own initiative within policies/procedures referring to line manager as required
- Remain calm in a crisis
- Problem solving skills
- Interpersonal skills
- Attention to detail
- Qualities & Attributes
- An understanding, acceptance and adherence to the need for strict
- confidentiality
- Smart polite and confident
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Performing under pressure
- Adaptability/Flexibility
- Team working
- Self motivated
- Planning and organising
- Special Requirements for the post
- Enjoys working as a member of the team
- Can cope with a wide range of people and stressful situations
- Understanding of confidentiality issues
- Friendly, approachable and sympathetic manner
- Demonstrable customer care skills
Desirable
- Experience and Knowledge
- Experience of working in a public reception environment
- Experience of working in a health service environment, i.e. hospital/general practice
- Knowledge of data protection legislation
- Experience of work in a constantly changing environment
- Qualities and Attributes
- Knowledge of EMIS Web
- Special Requirements of the post
- Previous experience within a customer care role
Person Specification
Qualifications
Essential
- Qualifications
- Literacy and numeracy skills, to GCSE (or equivalent) standard
- Excellent keyboard skills and basis computer literacy
- Willingness to train and develop further skills
- Experience & Knowledge
- Proven experience in delivering a range of jobs to a high standard
- Experience in a busy working environment
- Practical experience of working with others
- Experience of using own initiative
- Practical experience of computerised recording systems
- Skills
- Excellent communication skills (written/oral) and ability to deal with people at a variety of levels
- Basic Microsoft Office including word & excel (for regular use of computer systems)
- Effective time management and the ability to work to deadlines
- Ability to handle situations of potential conflict and/or difficult situations
- Ability to act on own initiative within policies/procedures referring to line manager as required
- Remain calm in a crisis
- Problem solving skills
- Interpersonal skills
- Attention to detail
- Qualities & Attributes
- An understanding, acceptance and adherence to the need for strict
- confidentiality
- Smart polite and confident
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Performing under pressure
- Adaptability/Flexibility
- Team working
- Self motivated
- Planning and organising
- Special Requirements for the post
- Enjoys working as a member of the team
- Can cope with a wide range of people and stressful situations
- Understanding of confidentiality issues
- Friendly, approachable and sympathetic manner
- Demonstrable customer care skills
Desirable
- Experience and Knowledge
- Experience of working in a public reception environment
- Experience of working in a health service environment, i.e. hospital/general practice
- Knowledge of data protection legislation
- Experience of work in a constantly changing environment
- Qualities and Attributes
- Knowledge of EMIS Web
- Special Requirements of the post
- Previous experience within a customer care role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.