Job summary
We are a friendly, well established practice in Chingford, London, looking for a enthusiastic Assistant Practice Manager.
Chingford Medical Practice has a diverse patient list of over 9000 patients. We have 3 GP Partners, 2 Salaried GPs, 2 practice nurses and a Diabetic Consultant, 2 clinical pharmacist, 2 HCA’s and an FCP for 2 days of the week. We are the lead practice for our PCN, serving a population over 52’000 and have full access to ARRS staff including social prescribers and FCPs.
We are long established training practice, with all 3 partners approved trainers and one of our salaried GPs is also soon to be approved. We also take F2 GPs, 1st and 5th year medical students from Barts and train allied health professional. Opportunities to get involved in teaching and training will be available. Other services include in house diabetic expertise, coil and implants, joint injections and cryotherapy.
We use EMIS Web and AccuRx, high QOF achievement and good CQC rating. We have an onsite car park and cycle storage.
We offer a competitive salary, dependent on experience. Informal enquiries and visits are welcomed. Please contact our Practice Manager, Sevi Lynch on 020 8524 0900 for any further information.
Closing date for applications: 1st May 2022 and Interviews will be held on Thursday 5th May 2022
Main duties of the job
To be
responsible for the production of performance and quality standards within the practice.
To manage data quality issues, providing advice and guidance to all practice staff. Providing support in escalated situations and managing the overall workflow of the practice.
To act as
practice administrator for the clinical system and as practice co-ordinator for
IT hardware issues, working closely with the CCG and Shared Services as
responsibility for computer hardware is transferred to the CCG.
About us
We are long established are based in a Health Centre where other community services are also provided including Health Visiting, Podiatry & Dietitians.
This is an exciting new opportunity to join our dedicated and reliable team where we will support the successful candidate to grow their skills and experience.
Job description
Job responsibilities
Job responsibilities:
Production of Performance and Quality Information
·
To be aware of national, local and practice
quality standards for chronic disease management.
·
To provide support to
clinical sub-groups in correctly identifying and targeting patients for
assessment and treatment.
·
To ensure staff are
aware of the importance of maintaining disease registers and assist in the
validation process.
·
To provide advice and
support for clinical sub-groups and to produce regular reports on the progress
of these groups in achieving their targets.
·
To assist in the
production of information for clinical audit as requested by the clinical sub-groups.
·
Data quality
·
To work with the CCG to
validate patient information, performing regular checks and quality audits.
·
To be responsible for
mapping patient information flows.
·
To provide support and
training for current and new staff ensuring that data quality guidelines are
understood and adhered to.
·
Practice administrator
for clinical system
·
To oversee the
administration of the clinical system(s), ensuring staff complete housekeeping and
backups as outlined in the practice policy.
·
To ensure the clinical
integrity of the system working with the CCG to implement their guidance.
·
To oversee the security
and validation processes for the clinical system.
·
To provide advice and guidance
to the practice in the change to becoming paper light.
·
To provide support
advice and training for current and new practice staff in the use of the
clinical system
·
Practice co-ordinator
for IT hardware
·
To maintain an equipment
log ensuring that CCG and practice owned equipment is readily identifiable.
·
To provide support and
training for current and new staff in resolving simple problem with PCs and
printers.
·
To liaise with CCG IT
support department to resolve other hardware and software issues.
·
Deputise for the
practice manager in the practice manager’s absence.
Job description
Job responsibilities
Job responsibilities:
Production of Performance and Quality Information
·
To be aware of national, local and practice
quality standards for chronic disease management.
·
To provide support to
clinical sub-groups in correctly identifying and targeting patients for
assessment and treatment.
·
To ensure staff are
aware of the importance of maintaining disease registers and assist in the
validation process.
·
To provide advice and
support for clinical sub-groups and to produce regular reports on the progress
of these groups in achieving their targets.
·
To assist in the
production of information for clinical audit as requested by the clinical sub-groups.
·
Data quality
·
To work with the CCG to
validate patient information, performing regular checks and quality audits.
·
To be responsible for
mapping patient information flows.
·
To provide support and
training for current and new staff ensuring that data quality guidelines are
understood and adhered to.
·
Practice administrator
for clinical system
·
To oversee the
administration of the clinical system(s), ensuring staff complete housekeeping and
backups as outlined in the practice policy.
·
To ensure the clinical
integrity of the system working with the CCG to implement their guidance.
·
To oversee the security
and validation processes for the clinical system.
·
To provide advice and guidance
to the practice in the change to becoming paper light.
·
To provide support
advice and training for current and new practice staff in the use of the
clinical system
·
Practice co-ordinator
for IT hardware
·
To maintain an equipment
log ensuring that CCG and practice owned equipment is readily identifiable.
·
To provide support and
training for current and new staff in resolving simple problem with PCs and
printers.
·
To liaise with CCG IT
support department to resolve other hardware and software issues.
·
Deputise for the
practice manager in the practice manager’s absence.
Person Specification
Experience
Essential
- Experience working with the general public
- Experience at dealing with complaints from customers/patients
- Some leadership experience (worked in and managed a team)
- Driving or delivering change within a business
- Hr Experience to include:
- Appraisal meetings
- Disciplinary/ Grievance hearings
- Performance Management
- Sickness Management
- Staff training
- Staff Development Planning
Desirable
- Experience working in a healthcare setting
- Experience of working in Primary Care
- Health and Safety Management to include:
- Risk assessments
- Accident Reporting
- GDPR
Qualities & Attributes
Essential
- Personable and Approachable
- Uses own initiative
- Self Motivated and able to work with minimal direction
- Ability to work effectively under pressure
- Sensitive and empathetic
- Hardworking and Reliable
- Resourceful with the ability to think outside the box
Qualifications
Essential
Desirable
- Degree in Business Management or equivalent
- Any other relevant qualification such as ILM, CMI etc.
Knowledge & Skills
Essential
- EMIS User
- Strong IT Skills including the ability to write and complete reporting.
- Understanding of how to work effectively in a fast paced environment
- Delegations Skills
- Prioritisation and Planning
- Problem solving and analytical skill
- Ability and skill to lead and motivate a team, creating a positive environment.
- Proven Leadership skill
- Excellent communications skills across all forms of media to include:
- Telephone
- Email
- In person
Person Specification
Experience
Essential
- Experience working with the general public
- Experience at dealing with complaints from customers/patients
- Some leadership experience (worked in and managed a team)
- Driving or delivering change within a business
- Hr Experience to include:
- Appraisal meetings
- Disciplinary/ Grievance hearings
- Performance Management
- Sickness Management
- Staff training
- Staff Development Planning
Desirable
- Experience working in a healthcare setting
- Experience of working in Primary Care
- Health and Safety Management to include:
- Risk assessments
- Accident Reporting
- GDPR
Qualities & Attributes
Essential
- Personable and Approachable
- Uses own initiative
- Self Motivated and able to work with minimal direction
- Ability to work effectively under pressure
- Sensitive and empathetic
- Hardworking and Reliable
- Resourceful with the ability to think outside the box
Qualifications
Essential
Desirable
- Degree in Business Management or equivalent
- Any other relevant qualification such as ILM, CMI etc.
Knowledge & Skills
Essential
- EMIS User
- Strong IT Skills including the ability to write and complete reporting.
- Understanding of how to work effectively in a fast paced environment
- Delegations Skills
- Prioritisation and Planning
- Problem solving and analytical skill
- Ability and skill to lead and motivate a team, creating a positive environment.
- Proven Leadership skill
- Excellent communications skills across all forms of media to include:
- Telephone
- Email
- In person
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.