Job summary
The purpose of the role is to:
Offer general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the practice, including the provision of administrative
support to clinical staff and other
members of the practice team
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
Main duties of the job
The duties and responsibilities to be undertaken
by members of the practice reception team include:
- Opening up/locking up of practice premises
and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Processing personal and telephone requests
for appointments, visits and telephone consultations, and ensuring callers
are directed to the appropriate healthcare professional
- Taking messages and passing on information
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures.
- Initiating contact with and responding to
requests from patients, other team members and associated healthcare
agencies and providers
About us
Brampton Medical Practice is a large, friendly practice serving a population in excess of 16,000 patients over a wide rural area and are looking for flexible and enthusiastic people to join our team.
Reception work on a rota basis when required over five days between 08:0019:00 hours; the post will also include some Saturday mornings.
Job description
Job responsibilities
We are looking to recruit either 1 full-time position or 2 part-time positions with hours to be confirmed. The part-time position will be 3-4 hours Monday to Friday.
The duties and responsibilities to be undertaken
by members of the practice administration team may include any or all of the
items in the following list. Duties may
be varied from time to time under the direction of the senior
receptionist/practice manager, dependent on current and evolving practice
workload and staffing levels:
- Opening up/locking up of practice premises
and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Processing personal and telephone requests
for appointments, visits and telephone consultations, and ensuring callers
are directed to the appropriate healthcare professional
- Processing and distributing incoming and
outgoing mail
- Taking messages and passing on information
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures. This may include but
not limited to registering patients, change of address etc
- Initiating contact with and responding to
requests from patients, other team members and associated healthcare
agencies and providers
- Clearing and re-stocking of consulting rooms
as required
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying and scanning
- Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
Job description
Job responsibilities
We are looking to recruit either 1 full-time position or 2 part-time positions with hours to be confirmed. The part-time position will be 3-4 hours Monday to Friday.
The duties and responsibilities to be undertaken
by members of the practice administration team may include any or all of the
items in the following list. Duties may
be varied from time to time under the direction of the senior
receptionist/practice manager, dependent on current and evolving practice
workload and staffing levels:
- Opening up/locking up of practice premises
and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Processing personal and telephone requests
for appointments, visits and telephone consultations, and ensuring callers
are directed to the appropriate healthcare professional
- Processing and distributing incoming and
outgoing mail
- Taking messages and passing on information
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures. This may include but
not limited to registering patients, change of address etc
- Initiating contact with and responding to
requests from patients, other team members and associated healthcare
agencies and providers
- Clearing and re-stocking of consulting rooms
as required
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying and scanning
- Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications
Essential
- 5 GCSE including English and Maths or equivalent
Desirable
Experience
Essential
- Basic computer use
- Reception or customer service experience
- Good communication / customer service skills
- terminology
- Ability to use own judgement and common sense
- Ability to work without direct supervision
- Ability to work well in a team
- Ability to work well and remain calm under pressure
- Ability/willingness to travel to other clinics to work during work hours when necessary
Desirable
- Experience in a healthcare setting
- Experience in a GP reception role
- Previous experience of handling confidential records
- Familiarity with EMIS software Understanding of medical
Person Specification
Qualifications
Essential
- 5 GCSE including English and Maths or equivalent
Desirable
Experience
Essential
- Basic computer use
- Reception or customer service experience
- Good communication / customer service skills
- terminology
- Ability to use own judgement and common sense
- Ability to work without direct supervision
- Ability to work well in a team
- Ability to work well and remain calm under pressure
- Ability/willingness to travel to other clinics to work during work hours when necessary
Desirable
- Experience in a healthcare setting
- Experience in a GP reception role
- Previous experience of handling confidential records
- Familiarity with EMIS software Understanding of medical
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.