Dispenser- GP Practice

Job description

Job responsibilities

JOB TITLE: Dispenser must hold NVQ Level 2 in Dispensing as a minimum

REPORTS TO: Practice Manager

RESPONSIBLE TO: Doctors

HOURS: 25- 30 hours per week

Job Purpose:

To provide an accurate, timely and pro-active dispensing service to the registered patients at Moulton Medical Centre. To ensure that all procedures and processes are carried out efficiently and safely against Practice SOPs and according to current legal requirements.

Job Responsibilities:

All the tasks required of a General Practice Dispenser as detailed below:

Dispensing

To dispense medication as stated on prescriptions, maintaining accurate dispensing records and ensuring that the medication is labelled with the correct drug name, strength, quantity, directions for use, patients name and includes any additional required information, using the DispenseIT labelling system.

To adhere to Practice policies and procedures for dispensing medicines, in particular those relating to expensive and controlled drugs.

Maintain minimum stock levels of medicines, checking expiry dates and storage conditions.

Place accurate and timely orders with suppliers, accept and unpack deliveries of medications.

Maintain dispensary equipment, ensuring it is clean, accurate and in a good state of repair.

Administration

Using the SystmOne clinical system, ensure all relevant information is recorded within individual patient records. Resolve computer problems when they arise by consultation with colleagues or SystmOne.

Endorse prescriptions accurately by checking prices with suppliers as necessary.

Ensure the safe disposal of returned and out of date medications.

Maintain and order stocks of dispensary and NHS stationery through Admin colleagues.

Issue paper prescriptions to non-dispensing patients.

Issue repeat prescriptions as requested by patients within the agreed time-scale.

Dispensary Reception ad-hoc/infrequent requirement

Ensure that the correct medication and prescription is given to the patient, confirming the details shown on the prescription form and the label and confirming the dosage instructions where appropriate.

Discuss and confirm with the patient that all appropriate medication investigations are up-to-date or have been arranged to be done.

Assist patients in accurately completing any exemption criteria on the reverse of the prescription form.

Advise patients about pre-payment certificates and how to apply for exemption certificates.

Collect prescription fees (NHS and private) from patients. Reconcile all monies received twice daily. Ensure adequate change if available.

Log patients arrival and book appointments.

Health and Safety

Adhere to all aspects of the Health and Safety at Work Act and Regulations and Control of Substances Hazardous to Health (COSHH) regulations, ensuring good hygiene, cleanliness and a safe environment in the dispensary.

Maintain the integrity and security of the dispensary by admitting only authorised personnel and ensuring all medicines are stored as appropriate.

Ensure the security and safety of medicines and colleagues through appropriate use of doors and ventilation.

Communication

Communicate effectively with patients, carers and suppliers and handle enquiries or problems appropriately, escalating areas of concern.

Communicate effectively and regularly with other members of the practice team to ensure the accurate exchange of information relating to patients and their medication.

Have the ability to build effective relationships throughout the organisation to inspire trust and confidence.

Ensure that all drug safety alerts and notices are acted upon, alerting other team members to issues of quality and risk.

Liaise regularly/as required with our Suppliers to ensure the best products at the best values are achieved at all times.

Work effectively with individuals in other agencies to meet our patients needs.

Stock Control/ordering

To ensure dispensary is stocked of both medicines and containers (ensuring Practice does not run out of required items) alerting the senior dispenser when appropriate.

Ensure stock rotation as appropriate/agreed.

Identify any date expired drugs and provide to senior dispenser as agreed.

Prescriptions

To ensure prescriptions are consistently provided to patients within the Practice agreed timescales.

To carry out regular checks of dispensed baskets, logging any errors.

Dispensary procedures and processes

To ensure you work within the Dispensary SOPs procedures at all times.

Fully observe legal requirements relevant to a Dispensing Practice.

Other

Contribute as required to the update of processes and procedures.

Ensure the cleanliness of the Dispensary area.

Make effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified as appropriate.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

At all times maintain absolute confidentiality and demonstrate awareness of the Data Protection Act and GDPR principles.

Attend training courses as suggested by the Partners or Practice Manager and agreed as part of a Personal Development Plan.

Be prepared to cover the work of colleagues when they are absent through annual leave or illness.

Person Specification

Qualifications

Essential

• 1. Experience of delivering an excellent service to patients/customers in a pressurised environment. (essential)
• 2.Educated to GCSE standard or equivalent and hold a pharmacy dispensing qualification NVQ2 or equivalent. (essential)
• 3.Be methodical, numerate and have a high attention to detail. Have experience in working within Standard Operating Procedures and current clinical procedures. (essential)
• 4.Ability to use initiative and common sense but seek help and support when needed. (essential)
• 5.Have effective written & oral communication skills and be a team worker who is flexible and can problem solve yet work independently when required. (essential)
• 6.Ability to use email, Word and Excel confidently. (essential)
• 7.Ability to relate to people and build effective working relationships within and across teams.
• 8.A good understanding of medicines and their use (essential)
• 9.Ability to confidently manage own workload and enjoy working to deadlines, within a busy changing environment. (essential)
• 10.Experience of working within the healthcare/general Practice environment. (desirable)
• 11.Have had a minimum of 2 years working dispensing experience and an understanding of the DSQS standards. (essential)
• 12.A positive can do attitude. (essential)
• 13.Experience of using EMIS Web clinical system (desirable)
• 14.Two satisfactory employment references, one of which from current employer. (essential)

Employer details

Employer name

Moulton Medical Centre

Address

High Street

Moulton

Spalding

Lincolnshire

PE12 6QB

Employer's website

https://www.moultonmedicalcentre.nhs.uk/ (Opens in a new tab)