Job summary
The Ash Surgery - Practice Manager Post
Seize the opportunity to join a forward thinking and committed team of clinicians and support staff, who strive to improve their service by engaging in new and innovative ways of working.
Our people are our biggest asset and we are committed to continuous training and development to broaden our expertise, increase our knowledge base and heighten personal growth. This approach applies to every member of our team.
Main duties of the job
The Ash Surgery in Liverpool is seeking a full-time Practice Manager to manage the daily operations of a busy medical practice, whilst developing business strategy and emboldening a working environment of engaged, committed and talented personnel.
The Practice Manager will be responsible for supervising and training the support team, developing and implementing policies and procedures, managing financial records and billing, overseeing procurement of supplies, and ensuring that medical supplies and equipment are properly maintained. This is an on-site role.
About us
The Ash Surgery is a well established GP practice in Aigburth, South Liverpool, committed to delivering exceptional care to 6,600 patients with a dedicated leadership and support team.
The company employs 19 staff (clinical and non-clinical) and in addition to this they provide services at the practice in the form of social prescribers, a mental health nurse, physiotherapy clinics and prescribing pharmacists.
Job description
Job responsibilities
- HR management including recruitment, retention and developing personnel policies.Development and training of the support team, appraisals, maintain a positive working environment and conflict resolution.Health and Safety staff management.
- Patient engagement.Monitoring patient satisfaction and feedback.Patient communication and accessibility.Appointment systems and maximising usage. Handling and resolving complaints.
- Accounting and business management.Paying invoice, control of medical stock and supplies, processing claims, financial projections, payroll, pension scheme administration, writing bids.
- Business strategy.Developing new and creative ideas with the Partners and stakeholders of the surgery to constantly improve the patient experience and the working environment.Finding alternative ways of working alongside developing and expanding the knowledge of the team
- Building Maintenance/Health and Safety. Overall responsibility for annual gas checks, fire drills, inspections, PAT testing, insurances, electrical safety, emergency lighting, cleaning contracts, general building repairs and renewals.
- Confidentiality, and data protection.Ensuring compliance with all government guidelines, guaranteeing medical records are stored correctly, maintaining policies and procedures to keep all stakeholders safe
Job description
Job responsibilities
- HR management including recruitment, retention and developing personnel policies.Development and training of the support team, appraisals, maintain a positive working environment and conflict resolution.Health and Safety staff management.
- Patient engagement.Monitoring patient satisfaction and feedback.Patient communication and accessibility.Appointment systems and maximising usage. Handling and resolving complaints.
- Accounting and business management.Paying invoice, control of medical stock and supplies, processing claims, financial projections, payroll, pension scheme administration, writing bids.
- Business strategy.Developing new and creative ideas with the Partners and stakeholders of the surgery to constantly improve the patient experience and the working environment.Finding alternative ways of working alongside developing and expanding the knowledge of the team
- Building Maintenance/Health and Safety. Overall responsibility for annual gas checks, fire drills, inspections, PAT testing, insurances, electrical safety, emergency lighting, cleaning contracts, general building repairs and renewals.
- Confidentiality, and data protection.Ensuring compliance with all government guidelines, guaranteeing medical records are stored correctly, maintaining policies and procedures to keep all stakeholders safe
Person Specification
Qualifications
Essential
- An effective practice manage has the ability to juggle a variety issues, goals, projects and operations whilst handling the business aspects of Primary Care to maximise clinicians time, decrease patient wait times and enhance patient care.
- Strong interpersonal skills
- Effective communication
- Analytical
- Complex decision making
- Problem solving
- Creative thinking
- Attention to detail
- Maintaining schedules
- Maximising resources
- Ability to prioritise
- Organisational skills
- People management
- Business planning and development
- Financial planning and forecasts
Desirable
- Bachelor's degree or higher in business administration, healthcare, management, marketing or a related field is preferred
Experience
Essential
- Committed to the development of personnel and creating a strong, positive working environment for all.
- Experience in office management, medical billing, or healthcare administration.
- Excellent leadership, organisational, and communication skills.
- Strong attention to detail and ability to multi-task.
- Ability to work in a fast pace and ever changing environment.
Desirable
- Knowledge of medical terminology and understanding of healthcare regulations preferable but not essential.
- Familiarity with medical records software and billing systems preferable but not essential.
- Experience working in a medical office or healthcare setting is a plus.
Person Specification
Qualifications
Essential
- An effective practice manage has the ability to juggle a variety issues, goals, projects and operations whilst handling the business aspects of Primary Care to maximise clinicians time, decrease patient wait times and enhance patient care.
- Strong interpersonal skills
- Effective communication
- Analytical
- Complex decision making
- Problem solving
- Creative thinking
- Attention to detail
- Maintaining schedules
- Maximising resources
- Ability to prioritise
- Organisational skills
- People management
- Business planning and development
- Financial planning and forecasts
Desirable
- Bachelor's degree or higher in business administration, healthcare, management, marketing or a related field is preferred
Experience
Essential
- Committed to the development of personnel and creating a strong, positive working environment for all.
- Experience in office management, medical billing, or healthcare administration.
- Excellent leadership, organisational, and communication skills.
- Strong attention to detail and ability to multi-task.
- Ability to work in a fast pace and ever changing environment.
Desirable
- Knowledge of medical terminology and understanding of healthcare regulations preferable but not essential.
- Familiarity with medical records software and billing systems preferable but not essential.
- Experience working in a medical office or healthcare setting is a plus.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
