Practice Manager / Trainee Practice Manager

Job description

Job responsibilities

Job Title

Practice Manager / Trainee Practice Manager

Business Manager

Richmond Medical Group

Permanent Contract

Full-time (part-time considered)

To support the Business Manager in the effective operational and strategic management of the GP practice, ensuring the delivery of high-quality, safe, and efficient services. The post holder will have a particular focus on Human Resources, including workforce management, staff development, and compliance with employment legislation.

This role is suitable for an experienced Practice Manager or a Trainee Practice Manager, with appropriate support, supervision, and training provided depending on experience.

• Support the Business Manager in the overall management of the practice

• Contribute to strategic planning and service development

• Provide leadership and support to the administrative and non-clinical team

• Promote a positive, inclusive, and professional working environment

• Lead or support HR functions including recruitment, induction, contracts, appraisals, and performance management

• Manage sickness absence, annual leave, and staff wellbeing in line with practice policies

• Ensure compliance with employment law, NHS guidance, and HR best practice

• Maintain accurate staff records and HR documentation

• Support training, development, and workforce planning initiatives

• Oversee or support the day-to-day running of the practice

• Ensure adequate staffing levels and effective rota management

• Support the development, implementation, and review of practice policies and procedures

• Assist in managing complaints, significant events, and incidents in line with practice policy

• Support compliance with CQC regulations and NHS contractual requirements

• Assist with audits, risk management, and quality improvement activities

• Ensure adherence to confidentiality, data protection, and information governance standards

• Support the Business Manager with financial management tasks as required

• Assist with contract monitoring, supplier liaison, and value-for-money initiatives

• Support the effective use of practice resources and premises

• Act as a point of contact for staff, external stakeholders, and partner organisations

• Liaise with PCN, ICB, and other NHS bodies as required

• Support effective internal communication across the practice team

• Undertake structured training and mentoring

• Work towards agreed competencies and development milestones

• Undertake relevant qualifications or courses as required

• Gradually assume increased responsibility in line with development progress

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information. The post holder must respect patient confidentiality at all times and comply with data protection legislation.

The practice is committed to equality, diversity, and inclusion and expects all staff to promote these values in their work.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder to meet service needs.

Person Specification

Qualifications

Essential

• Person specification
• Essential
• Experience working in a GP practice or healthcare setting or demonstrable management/administrative experience
• Strong organisational and leadership skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with clinical and non-clinical teams
• Understanding of confidentiality and data protection requirements

Desirable

• Desirable
• Previous experience as a Practice Manager, Assistant Practice Manager, or similar role
• HR qualification (e.g. CIPD) or strong interest in HR management
• Knowledge of employment law and HR best practice
• Experience of NHS systems and primary care operations
• Willingness to undertake further training and development (for trainee applicants)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Medical Group

Address

The Health Centre

Sheen Lane

London

SW14 8LP

Employer's website

https://richmondmedicalgroup.co.uk/ (Opens in a new tab)