Job summary
Hadwen and Quedgeley Primary Care Network is pleased to invite
applicants for an exciting management role working within primary care in
Gloucester City. The post-holder will provide operational support, strategic planning, and effective project delivery within the
PCN.
We are looking for someone to join us on 20-25 hours per week, working across two Practices in Quedgeley and Abbeymead.
The PCN Business Manager will bring strong operational and people
skills to the role and work alongside the existing PCN Management Team.
As a member of the PCNs management team you will offer support to
colleagues in the PCNs member practices. Ideally you will have knowledge and
experience from working in the NHS however, applications with strong skills
from other organisations will be welcome.
Main duties of the job
You will have oversight of a number of projects and services committed
to or commissioned by the PCN as well as responsibility for the management,
resourcing and regulatory compliance of the work of the PCN. You will work
closely with the PCNs Clinical Director and the management teams at both
Practices, and be responsible for writing bid applications and completing
relevant reports and templates.
The role includes regularly attending internal and external
meetings, representing the PCN across different groups.
About us
Hadwen and Quedgeley PCN was formed in 2020. We have 2 member
practices, Hadwen Health in Abbeydale and Quedgeley Medical Centre in
Quedgeley. We have a combined population of approximately 24500 patients. Our
Network works very closely with our community team and other local Healthcare
providers. Both participating practices have adopted new methods of working via
an extended clinical workforce which includes Salaried GPs, Clinical
Pharmacists, Advanced Practitioners, Practice Nurses, Health Care Assistants,
Physiotherapists and Social Prescribers.
Job description
Job responsibilities
Business Planning and PCN Strategy Development
- Lead the development of a PCN strategic plan
- Identify new income streams and new services for network practices
- Support the strategic development of new services and participate in their
evaluation
- Apply for PCN development funds and resources to help the network achieve its
objectives.
- Look at PCN development nationally and advise the Clinical Directors and
member practices on initiatives, policy development, best practice and funding
streams
Meetings
- Chair PCN meetings
- Attend countywide PCN meetings
- Be a point of contact for the Clinical Directors, Network
practices, screening communication,correspondence and attend meetings as
required
- Work with member practices to build a network identity and promote its ethos
and values
- Represent the network at meetings with the ICB and other partners
- Work with other PCN Managers and Clinical Directors within the county
- Encourage and foster effective working relationships between networks and
within the ILP
Financial and contractual performance and financial reporting
Work alongside the member Practicesto:
- Track Income and expenditure
- Provide financial reports to the network practices.
- Monitor and track risks and issues. Work on proactive escalation
and resolution
Bids and Contracts
- Review PCN service specifications and identify KPIs and key
deliverables for practices
- Prepare and present Business Cases to the PCN practices
- Work with member practices to ensure that all obligations under the agreement
are met and network practices are fairly and equitably remunerated.
- Oversee performance dashboards and supporting practices to implement remedial
actions where needed.
- Represent the interests of the network at contract meetings with other bodies
such as the ICB
- Present data to member practices, Clinical Directors and other stakeholders
related to network performance
- Draft bid proposals and contract responses. Complete and sign
MoUs.
- Maintain records to demonstrate performance against targets
- Act as Project Manager for existing and new projects
HR/Workforce planning
- Compile workforce returns as required by NHS E/ICB
- Lead on all PCN workforce planning and proposals for PCN
- Providing management support to Social Prescribing Link Workers and Care Coordinators
Communication and Engagement
- Maintain effective and timely communication with network
practices, clinical directors and network employees
- Communicate with network practices, ICB and other stakeholders such as the
wider ICT, Care Homes etc and promote the identity and ethos of the network
- Communicate effectively with patients and carers
- Be comfortable and competent at networking at all levels
- Apply professional standards
- Oversee alignment of digital options for service delivery across the PCN
This job description is intended to be a basic guide to the scope
and the responsibilities of the post and is not exhaustive. There may be other
duties required of the post holder commensurate with the position. It will be
subject to regular review and amendments as necessary in consultation with the
post holder.
Job description
Job responsibilities
Business Planning and PCN Strategy Development
- Lead the development of a PCN strategic plan
- Identify new income streams and new services for network practices
- Support the strategic development of new services and participate in their
evaluation
- Apply for PCN development funds and resources to help the network achieve its
objectives.
- Look at PCN development nationally and advise the Clinical Directors and
member practices on initiatives, policy development, best practice and funding
streams
Meetings
- Chair PCN meetings
- Attend countywide PCN meetings
- Be a point of contact for the Clinical Directors, Network
practices, screening communication,correspondence and attend meetings as
required
- Work with member practices to build a network identity and promote its ethos
and values
- Represent the network at meetings with the ICB and other partners
- Work with other PCN Managers and Clinical Directors within the county
- Encourage and foster effective working relationships between networks and
within the ILP
Financial and contractual performance and financial reporting
Work alongside the member Practicesto:
- Track Income and expenditure
- Provide financial reports to the network practices.
- Monitor and track risks and issues. Work on proactive escalation
and resolution
Bids and Contracts
- Review PCN service specifications and identify KPIs and key
deliverables for practices
- Prepare and present Business Cases to the PCN practices
- Work with member practices to ensure that all obligations under the agreement
are met and network practices are fairly and equitably remunerated.
- Oversee performance dashboards and supporting practices to implement remedial
actions where needed.
- Represent the interests of the network at contract meetings with other bodies
such as the ICB
- Present data to member practices, Clinical Directors and other stakeholders
related to network performance
- Draft bid proposals and contract responses. Complete and sign
MoUs.
- Maintain records to demonstrate performance against targets
- Act as Project Manager for existing and new projects
HR/Workforce planning
- Compile workforce returns as required by NHS E/ICB
- Lead on all PCN workforce planning and proposals for PCN
- Providing management support to Social Prescribing Link Workers and Care Coordinators
Communication and Engagement
- Maintain effective and timely communication with network
practices, clinical directors and network employees
- Communicate with network practices, ICB and other stakeholders such as the
wider ICT, Care Homes etc and promote the identity and ethos of the network
- Communicate effectively with patients and carers
- Be comfortable and competent at networking at all levels
- Apply professional standards
- Oversee alignment of digital options for service delivery across the PCN
This job description is intended to be a basic guide to the scope
and the responsibilities of the post and is not exhaustive. There may be other
duties required of the post holder commensurate with the position. It will be
subject to regular review and amendments as necessary in consultation with the
post holder.
Person Specification
Qualifications
Essential
- Ability to seek out, build and foster relationships to effectively develop and deliver on projects and plans.
- Excellent communication skills with ability to communicate at all levels and across a multi-agency environment.
- Ability to manage a large amount of complex information with accuracy and attention to detail.
- Organisational skills and ability to operate effectively across complex work cultures and environments.
- Ability to anticipate, plan and manage change.
- Strong project and financial management skills. Competent in organising and managing competing priorities.
- High level of IT / computer skills including use of databases and spreadsheets.
- Significant knowledge of techniques, and tools across range of activities including:
- Budgeting and financial management.
- Commissioning and contracting.
- Project management.
- Ability to build strong and positive working relationships across the Primary Care Network.
- Ability to influence others constructively to achieve results
- Ability to solve problems, make good judgement and take decisions
- Ability to work under pressure and meet deadlines
- Reliability, integrity and discretion
- Willingness to constructively challenge the work of self and others
- Able to work with initiative and creativity
- Ability to manage own workload
- Flexibility and enthusiasm for working in a changing environment
- Experience of co-ordinating projects in a complex and challenging environment
- Experience of monitoring budgets and project plans.
- Experience in recruitment, induction and training of staff
- Excellent level of written and spoken English and good level of numeracy
- Able to travel independently across the local area
Desirable
- Knowledge and understanding of current NHS pressures, local healthcare structures and priorities and drivers relating to Primary Care Services.
- Knowledge and understanding of PCN networks and their priorities
- Experience of working in a Primary Care setting or other healthcare environment
Person Specification
Qualifications
Essential
- Ability to seek out, build and foster relationships to effectively develop and deliver on projects and plans.
- Excellent communication skills with ability to communicate at all levels and across a multi-agency environment.
- Ability to manage a large amount of complex information with accuracy and attention to detail.
- Organisational skills and ability to operate effectively across complex work cultures and environments.
- Ability to anticipate, plan and manage change.
- Strong project and financial management skills. Competent in organising and managing competing priorities.
- High level of IT / computer skills including use of databases and spreadsheets.
- Significant knowledge of techniques, and tools across range of activities including:
- Budgeting and financial management.
- Commissioning and contracting.
- Project management.
- Ability to build strong and positive working relationships across the Primary Care Network.
- Ability to influence others constructively to achieve results
- Ability to solve problems, make good judgement and take decisions
- Ability to work under pressure and meet deadlines
- Reliability, integrity and discretion
- Willingness to constructively challenge the work of self and others
- Able to work with initiative and creativity
- Ability to manage own workload
- Flexibility and enthusiasm for working in a changing environment
- Experience of co-ordinating projects in a complex and challenging environment
- Experience of monitoring budgets and project plans.
- Experience in recruitment, induction and training of staff
- Excellent level of written and spoken English and good level of numeracy
- Able to travel independently across the local area
Desirable
- Knowledge and understanding of current NHS pressures, local healthcare structures and priorities and drivers relating to Primary Care Services.
- Knowledge and understanding of PCN networks and their priorities
- Experience of working in a Primary Care setting or other healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.