Job summary
We are a large, friendly Practice with a team of over 50
staff and a patient list of approximately14,500.
We have a multi-disciplinary clinical team which consists of
GP's, Advanced Practitioners and nursing team along with paramedics and
pharmacists. This team is supported by a full administrative team comprising
secretaries, administrators and care co-ordinators.
We are looking for a part-time Care Co-ordinator to work
within our care navigation team at our two sites in Farnworth.
Monday: 8.00am 1.00pm
Tuesday 8.00am 6.30pm (30 minutes unpaid lunch break)
Wednesday: 1.30pm 6.30pm (30 minutes unpaid lunch break)
Friday: 9.00 am 6.30pm (30 minutes unpaid lunch break)
Total: 29 hours
Main duties of the job
Ensure an effective and efficient care navigation service is
provided to patients and any other visitors to the Practice.
Deal with general enquiries, make appointments and book
patients in.
Ensure those patients with no prior appointment but who need
urgent consultation are seen in a logical and non-disruptive manner.
Ensure that all new patients are aware of Practice
arrangements and requirements and registration procedures are completed
accurately.
Process home visits in accordance with Practice policy,
ensuring to accurately record all relevant details and referring to the duty
clinician accordingly.
Receive and make telephone calls as required, ensuring
accuracy of detail and prompt appropriate delivery of messages.
Enter patient information on to the computer as required,
ensuring accuracy and adherence to data protection legislation.
Process prescriptions in accordance with Practice policy.
Ensure electronic records are up to date and accurate.
Advise patients of relevant charges for private services,
ensuring pre-payment is made, receipts issued and paperwork completed for
financial auditing.
Opening and locking up the premises when required,
de-activating/activating the alarm and preparing the premises to receive
patients and ensure the building is totally secure.
About us
Our Practice serves around 14,700 patients, split over 2
sites within close proximity of each other and easily accessible from local
motorway and public transport links. We are rated Good in all areas of CQC and
we are proud of our team and our achievements.
Our friendly team will welcome and embrace new team members
in our well organised and relaxed environment.
Job description
Job responsibilities
Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
Practice.
Deal with general enquiries, make
appointments and book patients in as arrived.
Ensure those patients with no prior
appointment but who need urgent consultation Ensure patients are seen in a logical and
non-disruptive manner.
Ensure that all new patients are aware
of Practice arrangements and requirements and registration procedures are
completed accurately.
Process home visits in accordance with
Practice policy, ensuring to accurately record all relevant details and
referring to the duty clinician accordingly.
Receive and make telephone calls as
required, ensuring accuracy of detail and prompt appropriate delivery of
messages.
Enter patient information on to the
computer as required, ensuring accuracy and adherence to data protection
legislation.
Process prescriptions in accordance
with Practice policy.
Ensure electronic records are up to
date and accurate.
Advise patients of relevant charges
for private services, ensuring pre-payment is made, receipts issued and
paperwork completed for financial auditing.
Opening and locking up the premises
when required, de-activating/activating the alarm and preparing the premises to
receive patients and ensure the building is totally secure.
Carry out duties across all sites as
determined by the Management team.
Any other reasonable task allocated by
a member of the Management team.
Job description
Job responsibilities
Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
Practice.
Deal with general enquiries, make
appointments and book patients in as arrived.
Ensure those patients with no prior
appointment but who need urgent consultation Ensure patients are seen in a logical and
non-disruptive manner.
Ensure that all new patients are aware
of Practice arrangements and requirements and registration procedures are
completed accurately.
Process home visits in accordance with
Practice policy, ensuring to accurately record all relevant details and
referring to the duty clinician accordingly.
Receive and make telephone calls as
required, ensuring accuracy of detail and prompt appropriate delivery of
messages.
Enter patient information on to the
computer as required, ensuring accuracy and adherence to data protection
legislation.
Process prescriptions in accordance
with Practice policy.
Ensure electronic records are up to
date and accurate.
Advise patients of relevant charges
for private services, ensuring pre-payment is made, receipts issued and
paperwork completed for financial auditing.
Opening and locking up the premises
when required, de-activating/activating the alarm and preparing the premises to
receive patients and ensure the building is totally secure.
Carry out duties across all sites as
determined by the Management team.
Any other reasonable task allocated by
a member of the Management team.
Person Specification
Qualifications
Essential
- GCSE English and Maths (C/4 or above)
- Experience of working with the general public
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Clear, polite and courteous telephone manner
- Strong IT skills (generic)
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Personal Qualities
- Polite and confident
- Flexible and co-operative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Positive attitude/contribution
- Other requirements
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Desirable
- Experience in Systmone
- Experience of working in a health care setting
- Customer service skills or training
- Skills
- Educated to A-level / equivalent or higher, with relevant experience
Person Specification
Qualifications
Essential
- GCSE English and Maths (C/4 or above)
- Experience of working with the general public
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Clear, polite and courteous telephone manner
- Strong IT skills (generic)
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Personal Qualities
- Polite and confident
- Flexible and co-operative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Positive attitude/contribution
- Other requirements
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Desirable
- Experience in Systmone
- Experience of working in a health care setting
- Customer service skills or training
- Skills
- Educated to A-level / equivalent or higher, with relevant experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.