PCN Network Manager

Job description

Job responsibilities

Job responsibilities

The following are the core responsibilities of the PCN manager. There may be a requirement to carry out other tasks which will be dependent upon factors such as workload and staffing levels:

The PCN manager will be responsible for managing agreed projects with a focus upon developing the partnerships across primary care, community services, social care, mental health, the voluntary sector and secondary care to improve patients quality of care, to ensure patient safety and quality of care is always considered and establish necessary monitoring and tracking processes.

The PCN manager will be responsible for disseminating new information across the member practices and tasked with co-ordinating PCN meetings and shared learning events. They will actively support integrated neighbourhood ways of working whilst promoting standardisation for efficiency purposes. Ensuring minutes are taken and disseminated promptly to member practices.

To work closely with the relevant teams and practices to support and advise on network implementation and standardisation of agreed service change, contracts, policies, pathways, and quality improvement whilst acting as the point of contact for practice managers regarding delivery of a PCN project/scheme.

To plan and monitor income, expenditure and cash flow to ensure that income is maximised and that funds are available as required and practice allocation of resources if fair, equitable and released in a timely manner. To ensure financial risks are recognised and appropriate action taken.

To present financial plans, strategic goals and any monitoring information and reports to the PCN on a monthly basis depending on the needs and scope of the work.

To work as part of a multi-disciplinary team and to provide day-to-day managerial supervision to the ARRS roles by leading and supporting quality improvement and performance.

To help staff within the PCN to understand and support the delivery of its strategic objectives and outcomes framework. To liaise and work with practices on an ad-hoc project basis.

To collate, analyse and present data and feedback on behalf of the PCN to the ICB/NHS E.

To co-ordinate the delivery of enhanced services, contractual requirements and other service submissions on behalf of the PCN.

To monitor and check the accuracy of the submissions on behalf of the PCN and ensure member practices are monitoring their enhanced services to avoid underpayment.

To provide management oversight at board/strategic meetings.

To ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional standards from GMC/BMA and LMC guidance.

To review any latest guidance and to liaise with both Board and practice managers to ensure that all are aware of and conform to NHS E, NICE, CQC requirements.

To engage with patients/patient representative groups to assist in service design.

To manage risks, incidents and issues with supporting outcomes. These are to be reported to the PCN Clinical Director.

To manage the resolution of any complaints, and assisting in the investigation of and response to formal complaints as required and in line with the NHS complaints procedure.

To work with the PCN clinical director, practice managers and board for strategic and operational planning processes to support the PCNs objectives.

To support delivery of IIF, QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives as required by the Practices.

To establish, review and monitor a business development plan.

To create and review a business continuity plan.

To contribute to and embrace the spectrum of clinical governance.

To contribute to public health campaigns (e.g., flu clinics) through supporting delivery.

To attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

To develop yourself and the role through participation in training and service redesign activities.

To undertake all mandatory training and induction programmes.

To implement and adhere to safeguarding children and adults policies.

To implement and adhere to information governance policies and requirements.

To adhere to infection control policies and maintain a clean, tidy, effective working area at all times.

In addition to the primary responsibilities, the PCN manager may be requested to undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time without changing the general character of the post or the level of responsibility.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills, evidenced by GCSE pass C/4 as a minimum.
• Leadership and/or management experience.
• Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Experience of working at a senior level in a project and/or transformation and/or business management area.
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
• Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of managers and clinicians.
• Ability to develop business cases.
• Knowledge of clinical IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
• Be flexible and able to manage sudden and unexpected demands.
• Effective time management (planning and organising).
• To be a strategic thinker and planner with the ability to consider and act upon complex issues.
• To be able to prioritise own work effectively and to direct activities of others.
• Demonstrate personal accountability, emotional resilience and work well under pressure.
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Ability to use own initiative, discretion and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to identify risk and assess/manage risk when working with individuals.
• Able to provide leadership and to finish work tasks.
• Ability to maintain confidentiality.
• Professional calm and efficient manner.
• Effective organiser, influencer, and networker.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.
• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Evidence of continuing professional development.
• Access to own transport and ability to travel across the locality on a regular basis.

Desirable

• Educated to degree level in healthcare or business and evidence of post graduate studies or relevant previous experience.
• Leadership and/or management qualification or relevant previous experience.
• AMSPAR qualification.
• Understanding of the governmental policy direction for primary, community and secondary care and as evidenced in the Five Year Forward View.
• Good practical and conceptual knowledge of healthcare improvement methods and practices.
• Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices.
• Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders.
• Experience of SystmOne or EMIS clinical I.T systems.
• Experience of workforce planning, forecasting and development.
• Experience of identifying and interpreting governmental policy.
• Flexible and cooperative.
• Problem solving and analytical skills.
• Occupational Health clearance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stonehill Medical Centre

Address

Stonehill Medical Centre

Piggott Street

Farnworth

Bolton

BL4 9QZ

Employer's website

https://www.stonehillmedicalcentre.nhs.uk (Opens in a new tab)