Care Co-ordinator

Stonehill Medical Centre

This job is now closed

Job summary

We are looking for Care Co-ordinators to work within the reception department.

Two positions;

31.5 hours - Monday to Friday 12.30pm-6.30pm and 12.30pm- 8.00pm on Tuesday evening.

19 hours - Wednesday and Friday 8.00am-6.30pm.

Hours are non-negotiable.

Interview dates will be 11th & 12th October 2023

Main duties of the job

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To ensure administrative and clerical duties within the Practice are carried out within the guidelines and policies.

To project a positive, friendly and professional image to patients, visitors and colleagues at all times.

Please see the attached job description for full details

About us

We are a large, friendly Practice with a team of over 50 staff and a patient list of approximately14,500.

We have a multi-disciplinary clinical team which consists of GP's, Advanced Practitioners and nursing team along with paramedics and pharmacists. This team is supported by a full administrative team comprising secretaries, administrators and receptionists.

Date posted

27 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£11.67 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2809-23-0000

Job locations

Stonehill Medical Centre

Piggott Street

Farnworth

Bolton

BL4 9QZ

Stonehill Medical Centre

Piggott Street

Farnworth

Bolton

BL4 9QZ

Job description

Job responsibilities

The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with general enquiries, make appointments and book patients in as arrived.

Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately.

Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.

Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.

Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.

Process prescriptions in accordance with Practice policy.

Ensure electronic records are up to date and accurate.

Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.

Opening and locking up the premises when required, de-activating/activating the alarm and preparing the premises to receive patients and ensure the building is totally secure.

Carry out duties across all sites as determined by the Management team.

Any other reasonable task allocated by a member of the Management team.