Job responsibilities
Job responsibilities
RECEPTIONIST/ADMINISTRATOR
Responsible to
Practice Manager
Summary
The Receptionist Administrator will ensure reception is adequately
covered. They will be required to carry out and complete office jobs completed
thoroughly and any issues or concerns are addressed and to notify the Practice
Manager.
Key Responsibilities
Responsibilities will either be fulfilled personally or by effective
delegation.
Key Performance Indicators
o Reception Duties including answering telephones, booking, cancelling, amending appointments.
o Managing Workflow GP 2GP, Document Manager etc
o ERS referrals (this can be done through training)
o Calling of patients for annual reviews.
o Clinical Email actions and also prescriptions
o coding of medical records (this can be done thorough training)
o Coding of clinical correspondence (this can be done through training)
Other Duties
The information supplied above is intended to summarise the key
responsibilities and duties of the role. The post holder may be required from
time to time to carry out other reasonable requests and duties as required, consistent
with the responsibilities of the grade.
Due to the ever evolving NHS it will be deemed necessary that the job
description will be subject to change on occasions, the changes will be
discussed all necessary training will be given and proposed changes will be
confirmed and signed by both the manager and the receptionist, this shall be
put in writing and attached to the original job description and held
electronically and in the personnel file.
Confidentiality and Data Protection
All staff who have access to personal data in relation to patients or
staff will be aware of their responsibilities under the Data Protection Act
1998 and will abide by the eight principles of the Act. Any breach of the Act
could result in disciplinary action being taken and criminal charges being
brought against the individual who has breached the Act.
Health and Safety
Individual employees of Parkside Medical Practice and other employees
contracted to work on the The Saddlers Health Centre Practice premises have an equal
responsibility, along with managers and supervisors, for maintaining safe
working practices for the health and safety of themselves and other persons who
may be affected by their acts or omissions at work.
All employees must adhere to their duties under the Health and Safety at
Work Act 1974 and other associated safety legislation, including all new Health
& Safety Regulations. In addition employees must comply with all the Trusts
policies relating to Health & Safety and Risk Management to secure a safe
workplace and will draw managements attention to any deficiencies and/or
hazards, which might prove detrimental to themselves or others.
There is a general responsibility for employees to act sensibly and
reasonably, and mandatory health and safety training sessions.
All staff must be clear on the use of Panic Buttons, reporting Fire and
Faults. If you are uncertain you must speak to your supervisor or take a look
at the contingency plan.
Aggressive Patients
Any patient who is violent or aggressive towards a member of the
Practice team must be reported to the police immediately.
Clinical Governance
All employees are required to actively contribute towards the
organisations clinical governance systems, taking responsibility as appropriate
for quality standards and work towards the continuous improvement in clinical
and service quality.
Policies and Procedures
All staff will familiarise themselves with The Saddlers Health Centre policies,
procedures and protocols relating to their service and work within the
guidelines at all times and to ensure you are aware of CQC policies and
guidelines, which is held on the shared drive
Diversity
All staff through personal example, open commitment and clear action,
should ensure that diversity is positively valued, resulting in equal access
and treatment in employment, service delivery and external communications. To
be familiar with, actively promote and work within, the spirit of The Saddlers Health Centre Equal Opportunities policies at all times.
Personal/Professional Development
All staff will participate in any training programme implemented by The Saddlers Health Centre as part of this employment, such training to include:
Mandatory training such as CPR, Information Governance data protection, H&S etc
Participation in a probation period of 3 months and annual individual performance review, including
taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work.
Performance Management
Performance management shall be marked upon your competence to perform
all duties outlined in your job description on your own initiative.
Quality
All employees will strive to maintain quality within the practices, and
will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either
directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and
team activities and making suggestions on ways to improve and enhance the teams
performance
Work effectively with individuals in other agencies to meet patients
needs
Effectively manage own time, workload and resources.
Communication
All staff should recognise the importance of effective communication
within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and
respond accordingly.
Contribution to the Implementation to the services
Apply The Saddlers Health Centre policies, standards and guidance
Discuss with other members of the team how the policies, standards and
guidelines will affect own work
Participate in audit where appropriate.