Patient Care Coordinator

Wymondham Medical Partnership

The closing date is 14 March 2025

Job summary

Wymondham Medical Partnership requires an enthusiastic Patient Care Coordinator to join our team.

This is a great opportunity to be part of a dedicated team providing quality customer service to our patients.

Main duties of the job

You will be IT literate and have excellent customer service and organisational skills with the ability to keep calm and work well under pressure as well as meet tight deadlines. You will have the ability to work methodically, efficiently and have great attention to detail. You will be a strong team player and have excellent communication skills and understand the absolute need for confidentiality as you will be dealing with sensitive information.

About us

As well as being part of a supportive and welcoming team, the successful candidate will benefit from:

A friendly, forward-thinking and professional environment;
A culture of continuous improvement and learning;
Support with ongoing training and development;
Onsite staff parking;
NHS Pension.

Date posted

27 February 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2803-25-0001

Job locations

Postmill Close

Wymondham

Norfolk

NR18 0RF

Job description

Job responsibilities

The post holder will provide an excellent administration service, using IT skills to process electronic requests to assist patients requesting help.

The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional face to face or on the telephone.

The post holder will provide a high quality service within the Practice and will contribute new ideas to improve and enhance the teams performance.

The post holder will communicate effectively with patients, carers and team members, recognising that alternative methods of communication will be required on occasion.

The post holder will use their own initiative when dealing with problems and make any reasonable decisions on events as they occur.

The nature of this post requires confidentiality to be of paramount importance and the practices policies and procedures relating to confidentiality and protection of personal and sensitive data should be adhered to at all times.

Job description

Job responsibilities

The post holder will provide an excellent administration service, using IT skills to process electronic requests to assist patients requesting help.

The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional face to face or on the telephone.

The post holder will provide a high quality service within the Practice and will contribute new ideas to improve and enhance the teams performance.

The post holder will communicate effectively with patients, carers and team members, recognising that alternative methods of communication will be required on occasion.

The post holder will use their own initiative when dealing with problems and make any reasonable decisions on events as they occur.

Person Specification

Qualifications

Essential

GCSE Grade C or above in English or equivalent

Experience

Essential

Experience of dealing with customers / patients face to face and via the telephone.

Desirable

Experience of working in Primary Care.
Experience of working in a fast paced environment .

Additional skills

Essential

Ability to communicate both written and orally.
Ability to use Microsoft Office, and learn new software as required.
Ability to remain calm under pressure whilst dealing with a busy work environment.
Ability to work positively as a team member by encouragement, listening and responding.
Ability to work on own initiative and also take direction.
Ability to manage a heavy workload ensuring deadlines are met
Ability to plan and organise specifically delegated tasks and meet agreed objectives.
Ability to solve problems in a methodical and calm manner
An understanding and the ability to work to Health & Safety regulations

Desirable

Experience of using SystmOne
Experience of using Footfall

Person Specification

Qualifications

Essential

GCSE Grade C or above in English or equivalent

Experience

Essential

Experience of dealing with customers / patients face to face and via the telephone.

Desirable

Experience of working in Primary Care.
Experience of working in a fast paced environment .

Additional skills

Essential

Ability to communicate both written and orally.
Ability to use Microsoft Office, and learn new software as required.
Ability to remain calm under pressure whilst dealing with a busy work environment.
Ability to work positively as a team member by encouragement, listening and responding.
Ability to work on own initiative and also take direction.
Ability to manage a heavy workload ensuring deadlines are met
Ability to plan and organise specifically delegated tasks and meet agreed objectives.
Ability to solve problems in a methodical and calm manner
An understanding and the ability to work to Health & Safety regulations

Desirable

Experience of using SystmOne
Experience of using Footfall

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.