Job summary
We are looking for two reception/administrative staff to join our team at Church View Surgery. We would like to employ somebody reliable, who has a positive attitude, good IT skills and customer service experience. Our ideal candidate will have experience in general practice, but we are very happy to offer training to people who are keen to move into this field.
Our reception team are everybody's first contact with the practice, and it's incredibly important to us that we have the right people for these posts. We offer regular shifts in sociable hours (week days, 8-6.30 pm), access to the NHS Pension scheme, and a generous holiday allowance. You will be joining a proactive team who really make a difference to people's lives on a day-to-day basis. The work is challenging, fast paced but very varied, and there will aways be a team around you to support you if you need it. We are keen to develop our staff and to help them build their skills, so once you have learned the basics, there will be opportunities for advancement.
We regularly get great feedback from visiting health professionals about our helpful and capable staff. If you would be interested in joining us please apply.
Starting pay £11.50 per hour
Main duties of the job
Main Duties of the role:
- Greet patients and visitors in a professional and friendly manner
- Answer phone calls, schedule appointments, and manage the appointment calendar
- Verify patient information, insurance coverage, and collect payments
- Maintain patient records and update necessary information
- Assist with patient check-in and check-out processes
- Coordinate with medical staff to ensure smooth patient flow
- Handle incoming and outgoing mail, scan as appropriate
- Maintain cleanliness and organisation of the reception area
Experience:
- Previous experience as a Medical Receptionist or in a similar administrative role is preferred
- Proficient in using office equipment such as computers and printers.
- Strong knowledge of medical terminology and procedures is a plus
- Excellent organisational skills with the ability to prioritise tasks effectively
- Exceptional communication skills, both verbal and written
- Ability to maintain confidentiality of patient information
Job Types: Part-time, Permanent
Pay: £11.50 per hour
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- Sick pay
About us
We are a large GP practice on the outskirts of Plymouth
caring for 12,200 patients.
We offer same day appointments and encourage patients to
complete a form through our online portal Anima. This ensures that the patient
gets the right care, at the right time, with the right clinician, first time.
Reception play a key role in ensuring that patients can fill in these forms or
complete this on their behalf as necessary.
We can offer part
time hours, within an enjoyable working environment, working with a great team,
as well as offering opportunities for staff to develop and an opportunity to
join the NHS Pension scheme.
Job description
Job responsibilities
RECEPTIONIST
REPORTS TO: OPERATIONS MANAGER / PRACTICE MANAGER
HOURS: As per Employment Contract
Job summary:
Receive, assist and direct patients in accessing the appropriate Practice clinical services / healthcare professional in a professional, courteous, efficient and effective way.
Provide general assistance to the Practice team, both clinical and non-clinical colleagues and project a positive, friendly and respectful image to patients and other visitors, either in person or via the telephone.
To act as first point of contact for anyone accessing the practice.
Job responsibilities:
Administration
- To have a thorough working knowledge of all practice clinical and administrative procedures.
- To work in accordance of written practice & reception protocols.
- Filing post electrically in medical records as and when necessary
- Scan paperwork onto clinical system and workflow to appropriate person
- Registering new patients following registration protocol.
Reception
- To ensure that all visitors and telephone callers to the practice are greeted professionally.
- To ensure that all telephone calls are managed appropriately.
- Administering / handing requests for patient prescriptions, ensuring the required checks are undertaken at that time.
- Be able to cover all other receptionists generic administrative duties and responsibilities in times of staff absences / sickness.
- Undertake the administration and printing of patient prescription requests as per GP / Reception protocols.
- Receiving specimens from patients ensuring all their details have been recorded and appropriate follow up timescales advised.
- Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
Appointments
- Be efficient in the day to day processing of patient appointment requests by telephone and in person.
- Have an in-depth working knowledge of the SystmOne appointment module and adhere to the agreed bookings protocols.
- Be able to competently use Anima - our electronic booking portal
- Liaise closely with the District Nurse / Multi-disciplinary support services teams and have a working knowledge of their procedures and lines of communication.
Practice Computer System
- Have a working knowledge of the Registrations procedures for new patients computer data entry and medical records.
- Process patients change of address / Personal details computer data and medical records in accordance with the current Practice catchment area arrangements.
- Have a working knowledge of processing patient repeat prescription requests in accordance with practice prescribing guidelines.
Telephone
- Have a full working knowledge of the practice telephone system.
Other Tasks
- Ensure reception is a safe and professional environment to work in and maintained at a professional standard.
- Ensure building security have thorough knowledge of doors/windows/alarm systems.
- Ensure that information notice boards are up to date with current information and presentable at all times and as directed by the Senior Reception Manager.
- Attend all compulsory training / update training events.
- Any other tasks as deemed necessary / allocated by the Senior Reception Manager.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy. This will include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
- Maintain a Clear Desk Routine.
- Undertaking periodic infection control training (minimum annually).
- Attending annual resuscitation training.
- Reporting potential risks identified.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Adhere to the Practice Core Competencies as published and agreed relating to Its Not Just what we do, Its Also How we do it.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies as and when required to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where and when appropriate.
Job description
Job responsibilities
RECEPTIONIST
REPORTS TO: OPERATIONS MANAGER / PRACTICE MANAGER
HOURS: As per Employment Contract
Job summary:
Receive, assist and direct patients in accessing the appropriate Practice clinical services / healthcare professional in a professional, courteous, efficient and effective way.
Provide general assistance to the Practice team, both clinical and non-clinical colleagues and project a positive, friendly and respectful image to patients and other visitors, either in person or via the telephone.
To act as first point of contact for anyone accessing the practice.
Job responsibilities:
Administration
- To have a thorough working knowledge of all practice clinical and administrative procedures.
- To work in accordance of written practice & reception protocols.
- Filing post electrically in medical records as and when necessary
- Scan paperwork onto clinical system and workflow to appropriate person
- Registering new patients following registration protocol.
Reception
- To ensure that all visitors and telephone callers to the practice are greeted professionally.
- To ensure that all telephone calls are managed appropriately.
- Administering / handing requests for patient prescriptions, ensuring the required checks are undertaken at that time.
- Be able to cover all other receptionists generic administrative duties and responsibilities in times of staff absences / sickness.
- Undertake the administration and printing of patient prescription requests as per GP / Reception protocols.
- Receiving specimens from patients ensuring all their details have been recorded and appropriate follow up timescales advised.
- Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
Appointments
- Be efficient in the day to day processing of patient appointment requests by telephone and in person.
- Have an in-depth working knowledge of the SystmOne appointment module and adhere to the agreed bookings protocols.
- Be able to competently use Anima - our electronic booking portal
- Liaise closely with the District Nurse / Multi-disciplinary support services teams and have a working knowledge of their procedures and lines of communication.
Practice Computer System
- Have a working knowledge of the Registrations procedures for new patients computer data entry and medical records.
- Process patients change of address / Personal details computer data and medical records in accordance with the current Practice catchment area arrangements.
- Have a working knowledge of processing patient repeat prescription requests in accordance with practice prescribing guidelines.
Telephone
- Have a full working knowledge of the practice telephone system.
Other Tasks
- Ensure reception is a safe and professional environment to work in and maintained at a professional standard.
- Ensure building security have thorough knowledge of doors/windows/alarm systems.
- Ensure that information notice boards are up to date with current information and presentable at all times and as directed by the Senior Reception Manager.
- Attend all compulsory training / update training events.
- Any other tasks as deemed necessary / allocated by the Senior Reception Manager.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy. This will include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
- Maintain a Clear Desk Routine.
- Undertaking periodic infection control training (minimum annually).
- Attending annual resuscitation training.
- Reporting potential risks identified.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Adhere to the Practice Core Competencies as published and agreed relating to Its Not Just what we do, Its Also How we do it.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies as and when required to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where and when appropriate.
Person Specification
Qualifications
Essential
- GCSE grade A to C / 4 or above in English and Maths
Desirable
- Qualified to NVQ level 3 or similar
Experience
Essential
- Worked within a customer service role with at least 1 year experience
- Able to work with computers and software applications with previous experience to demostrate this.
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- GCSE grade A to C / 4 or above in English and Maths
Desirable
- Qualified to NVQ level 3 or similar
Experience
Essential
- Worked within a customer service role with at least 1 year experience
- Able to work with computers and software applications with previous experience to demostrate this.
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.