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Northgate Village Surgery

Patient Services Receptionist/Administrator

Information:

This job is now closed

Job summary

We are a GP Surgery in Chester City Centre looking for a flexible and hard-working strong team player to join our friendly Patient Services Administration team. Experience working within a busy office environment is essential.

The ideal candidate should have good ICT knowledge, be proficient with programmes such as Microsoft Office, previous experience working within General Practice with EMIS Web software is desirable but not essential as training will be given.

The applicant must be available to work shifts between 8am and 6.30pm Monday to Friday. Adaptability and flexibility is essential for sickness and holiday cover.

The role is for 25 -37.5 hours per week, between the hours of 8am to 6.30pm Monday to Friday.

We offer 5 weeks annual leave (not including Bank Holidays), The pay rate is £9.50 per hour.

Main duties of the job

Duties and Responsibilities:

  • Answering the telephone and dealing with patient enquiries, booking appointments
  • General reception desk duties including registering new patients, greeting and directing patients and visitors, making appointments, taking prescription requests and dealing with general enquiries
  • Administration tasks such as scanning clinical letters onto patient records, contacting patients regarding test results, and inputting data to the clinical administration system.
  • Processing prescriptions, following Practice protocols
  • Upholding strict patient confidentiality at all times
  • working within the Team to imporve quality outcomes

About us

We are a GP Surgery located in the Fountains Health Building, in Chester City Centre. We are looking for a flexible and hard-working strong team player to become part of our Patient Services Administration team.

Details

Date posted

05 September 2022

Pay scheme

Other

Salary

£9.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2794-22-4688

Job locations

Fountains Health

Delamere Street

Chester

CH1 4DS


Job description

Job responsibilities

Duties and Responsibilities:

  • Answering the telephone and dealing with patient enquiries, booking appointments
  • General reception desk duties including registering new patients, greeting and directing patients and visitors, making appointments, taking prescription requests and dealing with general enquiries
  • Administration tasks such as scanning clinical letters onto patient records, contacting patients regarding test results, and inputting data to the clinical administration system.
  • Processing prescriptions, following Practice protocols
  • Upholding strict patient confidentiality at all times

Job description

Job responsibilities

Duties and Responsibilities:

  • Answering the telephone and dealing with patient enquiries, booking appointments
  • General reception desk duties including registering new patients, greeting and directing patients and visitors, making appointments, taking prescription requests and dealing with general enquiries
  • Administration tasks such as scanning clinical letters onto patient records, contacting patients regarding test results, and inputting data to the clinical administration system.
  • Processing prescriptions, following Practice protocols
  • Upholding strict patient confidentiality at all times

Person Specification

Experience

Essential

  • - Previous experience in a customer service environment
  • - Good general ICT knowledge, including programmes such as Microsoft Office
  • - Good interpersonal skills
  • - Ability to work well as both part of a team and independently
  • - Excellent telephone manner and customer service skills

Desirable

  • - Experience working in a healthcare environment
  • - Knowledge of EMIS Web computer programme

Qualifications

Essential

  • - GCSE grade A to C in English and Maths (or equivalent)

Desirable

  • - Customer service or administrative qualifications
Person Specification

Experience

Essential

  • - Previous experience in a customer service environment
  • - Good general ICT knowledge, including programmes such as Microsoft Office
  • - Good interpersonal skills
  • - Ability to work well as both part of a team and independently
  • - Excellent telephone manner and customer service skills

Desirable

  • - Experience working in a healthcare environment
  • - Knowledge of EMIS Web computer programme

Qualifications

Essential

  • - GCSE grade A to C in English and Maths (or equivalent)

Desirable

  • - Customer service or administrative qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northgate Village Surgery

Address

Fountains Health

Delamere Street

Chester

CH1 4DS


Employer's website

https://www.northgatesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Northgate Village Surgery

Address

Fountains Health

Delamere Street

Chester

CH1 4DS


Employer's website

https://www.northgatesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Manager

Samantha Earl

sam.earl@nhs.net

01244564319

Details

Date posted

05 September 2022

Pay scheme

Other

Salary

£9.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2794-22-4688

Job locations

Fountains Health

Delamere Street

Chester

CH1 4DS


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