Job summary
This is a great opportunity to be part of a friendly and hard-working team working in a busy GP Surgery. We are currently looking to recruit for the position of Patient Co-Ordinator/Administrator. Previous experience in a similar environment desirable but not essential as training will be given.
Main duties of the job
To offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare professional
in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the practice,
including the provision of clerical support to clinical staff and other members
of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
About us
We are a fun and friendly team of Clinicians and Non-Clinicians who work well together and support one another in what is, a busy working environment. Excellent working conditions, benefits include membership to the NHS Pension Scheme. Salary is negotiable according to knowledge and experience.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Patient Co-Ordinator/Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher/washing up and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Completion of registration process of new patients, including deductions and alterations in accordance with practice protocols
- Processing of insurance, medical forms and reports in accordance with practice protocols
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Patient Co-Ordinator/Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher/washing up and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Completion of registration process of new patients, including deductions and alterations in accordance with practice protocols
- Processing of insurance, medical forms and reports in accordance with practice protocols
Person Specification
Experience
Essential
- Experience in dealing with the public is desirable but not essential as training will be given
Desirable
- Experience of working in a GP practice desirable but not essential as training will be given
Person Specification
Experience
Essential
- Experience in dealing with the public is desirable but not essential as training will be given
Desirable
- Experience of working in a GP practice desirable but not essential as training will be given