Receptionist

Job description

Job responsibilities

General Duties

• To act as a role model to reception staff, supporting, motivating and promoting good staff relations
• To ensure all practice Protocols are understood and adhered to

Reception Duties

• To register all new patients
• To deal with non clinical complaints
• To be additional support to Reception Staff
• Ensure Home visit book is kept up to date, correctly allocating calls for the Hospital and Nursing Homes and ensure Doctor availability for Home
• Provide administrative support for Doctors

· Promptly contact the hospital couriers and/or taxi service providers as required.

• De-activate the alarm system
• Provide room allocation for Nurses and GP Registrar
• Scanning letters into patient records
• Any other administrative work that arises

Competencies

• To demonstrate excellent Leadership Skills
• To work independently and resourcefully
• To show a professional attitude and demeanour, including courteous interactions with team members and other team leaders
• Motivation
• Flexibility
• Innovation
• Excellent interpersonal skills
• Non prejudicial
• An ability to use resourcefulness, common sense and by using local knowledge respond to patient enquiries and requests
• Loyalty
• Actively contribute to the work of the Clinical team, and promote the standards of care expected by creating energy and enthusiasm for the service

Principle Contacts

• Administration staff
• Nurses
• GPs
• Practice Manager
• CCG
• Computer system provider

Skills

• An understanding of the NHS, keeping abreast of any changes or reforms within the NHS
• A good understanding of Employment Law
• A good understanding of Staff Appraisals
• Recognise own development needs and identify how these may be met
• Good interpersonal and communication Skills

Personal & People Development

· Attend refresher/update annual mandatory training as required.

· Undertake the required level of EPR training as required.

· Attend Customer Care training.

· Identify supplementary training needs and discuss with Practice Manager and/or GP Partners.

Security & Health and Safety

· Control and monitor visitor access in accordance with the trust policy and local procedures.

· Immediately report any Health & Safety issues to the Practice Manager and/or the Partner’s at the surgery

Service Development

· Participate in team meetings to assist the Practice Manager with ideas to improve the service.

· Implement new procedures and policies as directed by Practice Manager and/or GP Partners.

General

To comply with Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies for hand hygiene, use of personal protective equipment and safe disposal of sharps.

In accordance with the Trust's responsibilities under the Civil Contingencies Act 2004 to undertake work and alternative duties as reasonably directed at variable locations in the event of and for the duration of a significant internal incident, major incident or pandemic.

To be aware of and adhere to all Trust policies and procedures, the Health and Safety at Work Act and the Data Protection Act.

To maintain confidentiality at all times.

Other

These guidelines are provided to assist in the performance of the contract but are not a condition of the contract. The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

All staff will be regularly assessed on their knowledge, skills and behaviour, and application of all aspects of the job description, in line with the Trust’s Personal Development Review (PDR) process.

Staff will also be expected to abide by the relevant code of professional practice relating to their discipline.

Qualifications & Experience

• Good standard of General Education
• Relevant Reception experience
• Proven record of personal achievement
• Good understanding of computers

Person Specification

Experience

Essential

• High level of quality customer service
• Outstanding telephone manner
• IT literate
• Good team player
• Good multi-tasking skills

Desirable

• Previous experience in a GP environment would be preferable but not essential as full training will be given.

Qualifications

Essential

• GCSE level qualification

Desirable

• Experience in Health & Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Slieve Surgery

Address

2 The Slieve

Handsworth Wood

Birmingham

B20 2NR

Employer's website

https://www.2theslieve.co.uk/ (Opens in a new tab)