GP Operations Manager

Stonecot Surgery

This job is now closed

Job summary

An exciting opportunity has arisen for an accomplished and highly motivated manager.

Previous NHS or Practice management experience, leadership skills, a sound knowledge and demonstrable competency in all aspects of management, including; operations, HR, IT are essential.

Applicants for this position should have management experience with a proven track record in the delivery of services to patients. Ideally this experience will have been gained within Primary Care working as a Practice Manager, but exceptional candidates who can exhibit transferable skills would be considered if they demonstrate a detailed knowledge of Primary Care.

Main duties of the job

To summarise the role, we have listed some of the aspects involved in leading the team.

Management of Human Resources
Liaising with local health organisations such as Integrated Care Boards (ICBs)Primary Care (PCNs) Primary Care Networks
Developing strategies for the practice on issues such as computer systems and security, expanding or changing services, and long-term services

About us

Working within a friendly team, you will work alongside a multi-disciplinary team of other dedicated and highly skilled healthcare professionals to care for patients and their families in the way that you believe is best, delivering our high service standards, sharing best practice and actively improving the way we work.

EMIS Web and DOCMAN 10
9600 patient list size
3 Partners
Registrar Training Practice and medical student training
High QOF achievement
CQC overall rating Good
Strong patient centered ethos
Dedicated reception and admin team
Active Primary Care Network members of the Morden PCN
Highly skilled Nursing team, Pharmacists, Physician's Associates, and Social prescribing.

Date posted

12 July 2024

Pay scheme

Other

Salary

£50,000 to £55,000 a year

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

A2785-24-0001

Job locations

115-117 Epsom Road

Sutton

Surrey

SM3 9EY

Job description

Job responsibilities

Main duties :

1. Ensure the practice is compliant with any NHS, Information governance, CQC, or health related requirements

2. Recommend improvements to how we could work more efficiently and review administration systems so there are established efficient ways of working.

3. Ensure staff are trained to provide cover for all the administrative functions and patient queries so we have a multi-skilled flexible team.

4. Communicate with all staff and keep them up to date.Motivating and managing staff on a day to day basis.

5. Responsible for communications with patients including complaints handling, website, online patient access

6. Support practice management with new projects and developments and practice administration.

7. Ensure the practice maximises patient healthcare so we achieve maximum QOF achievement.

8. Be responsible and develop processes to aid with recruitment and HR functions.

9. Review and maintain up to date policies and practice administration such as minutes, practice policies, Team Net, Hr requirements, etc.

10. Organise staff rotas and coordinate holiday requests to ensure there is adequate cover at all times.

11. Ensure the work environment is kept clean, tidy and well organised, paying due attention to health and safety.

12. Work closely with the Partners and Management team to provide support as and when required.