Receptionist/Administrator

Job description

Job responsibilities

Duties and Responsibilities

1. Greet all patients on arrival and book them in on the GP clinical system and be aware of and operate within the reception protocol for Access to Medical Care.2. Answer and make telephone calls in a professional manner and assist with or redirect queries as appropriate (i.e. patients / hospitals / outside agencies).3. Handle general enquiries within the scope of your competency and refer on as and when necessary.4. Liaise with District Nurse services and other MDT services.5. Make new, follow-up and re-arrange appointments and update the clinical appointment system.6. Assist and register new and temporary patients in accordance with practice protocol ensuring that appropriate identification has been provided.7. Provide administrative and reception support to special clinics i.e. antenatal, baby clinic, chronic disease management.8. Maintaining and keeping both paper and electronic computer patient records up to date.9. The accurate filing of hospital letters / patient reports / bar reports etc. In chronological order within the patients paper health record.10. Other reception duties as required.11. Undertake repeat prescribing requests / issues on a daily basis.12. Opening and distributing mail13. Maintain and update the practice registers on receipt of patient information.14. Assist in recalling of patients ensuring that patients computer health record is updated with all contact attempts.15. Provide assistance and guidance with the induction and training of new staff.16. Ensure that you action all laboratory results on the mail manager following action from the duty doctor and ensure that patients computer records are updated.17. To monitor, action and issue daybook/email messages on a daily basis.18. To receive payments for the delivery of private services undertaken by the surgery (e.g. letters, travel vaccinations, medicals) in line with practice procedure.19. Use all practice equipment such as scanning, photocopying and faxing

20. Opening and closing the surgery premises in line with Practice procedures 20. 21. Using IT packages including Microsoft software, Intradoc and in Practice systems such as Vision, mail manager and daybook when required

23. Undertake other Admin duties when required

Person Specification

Experience

Essential

• Whilst it would be preferable for the candidate to have previous experience, it is not essential as training will be given. We are looking for a candidate with strong administration and reception skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lansdowne Surgery

Address

Lansdowne Surgery

Sanatorium Road

Cardiff

CF11 8DG

Employer's website

https://lansdownesurgery.co.uk/ (Opens in a new tab)