Job summary
25 HOURS PER WEEK, FLEXIBILITY TO WORK OVER 4-5 DAYS
Due to our current administrator moving on to a fantastic new opportunity outside of General Practice we have a vacancy for a key player in our Reception & Admin team.
This vacancy is ideal for someone who is experienced in working with SystmOne but if not then experience with other clinical systems would be advantageous.
We are looking for someone who is organised, efficient and keen to explore new ways of working to streamline processes with the ever evolving technologies open to the practice.
Main duties of the job
A key part of the role is to undertake comprehensive management of the practice long term condition recall system, along with all other recalls within the clinical system to support patient safety, QOF achievement and ad-hoc monitoring requirements. This part of the role requires excellent IT skills.
Although heavily focused on the recall management the role is integral to our small admin and reception team so candidates need to be responsive to the needs of the service. This will include, but not be limited to, covering early or late finishes on an ad-hoc basis, answering calls at peak times during the day and being flexible with their approach to tasks as identified by the Practice/Operations Manager.
About us
Tudor House Medical Practice is located in Sherwood, Nottingham close to the City Hospital, serviced by excellent public transport links.
in the 2024 Patient Survey we were ranked the No. 1 Practice in Nottinghamshire. We pride ourselves on "Treating our patients how we would like to be treated".
We have an amazing and experienced clinical team of GPs, ANPS, Nurses, PAs most of whom have been with the practice for 10 years or more. Our hard working and dedicated Admin and reception team work closely together to provide an excellent service to our patients over the phone, online and in practice.
We offer 25 days holiday (WTE) as standard, access to the NHS Pension scheme and our 'wellbeing' cupboard ensures snacks and treats are available to keep you going throughout the working day.
Informal visits/calls to the Practice Manager are very welcome to learn more about the role/practice
THIS VACANCY MAY CLOSE EARLY IF WE RECEIVE A HIGH VOLUME OF SUITABLE APPLICANTS.
Job description
Job responsibilities
To
be responsible for undertaking a wide range of administrative duties and the
provision of administrative support to the multidisciplinary team.
The primary
function of the role is to undertake comprehensive management of the practice
long term condition recalls, along with all other recalls within the clinical
system to support patient safety, QOF achievement and ad-hoc monitoring
requirements.
Duties will
also include supporting the administration and reception teams with day to day
functions within the practice requiring flexibility and organization.
To
support staff with the distribution of information, messages and enquiries for
the clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
See full job description for more information
Job description
Job responsibilities
To
be responsible for undertaking a wide range of administrative duties and the
provision of administrative support to the multidisciplinary team.
The primary
function of the role is to undertake comprehensive management of the practice
long term condition recalls, along with all other recalls within the clinical
system to support patient safety, QOF achievement and ad-hoc monitoring
requirements.
Duties will
also include supporting the administration and reception teams with day to day
functions within the practice requiring flexibility and organization.
To
support staff with the distribution of information, messages and enquiries for
the clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
See full job description for more information
Person Specification
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Willingness to work flexible hours when required to meet work demands
- Disclosure Barring Service (DBS) check
Qualifications
Essential
- GCSE Mathematics & English (C or above) or equivalent
Desirable
- NVQ Level 2 in Customer Service/Business Admin
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policies and procedures
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
Person Specification
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Willingness to work flexible hours when required to meet work demands
- Disclosure Barring Service (DBS) check
Qualifications
Essential
- GCSE Mathematics & English (C or above) or equivalent
Desirable
- NVQ Level 2 in Customer Service/Business Admin
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policies and procedures
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
