Job summary
Overview
We are seeking an experienced and capable Practice Manager to join our well-established, forward-thinking GP practice serving approximately 17,000 patients across two sites (Callington & Gunnislake).
This is a key leadership role responsible for the day-to-day operational management of the practice. Working closely with the GP Partners and Business Partner, the successful candidate will provide strong leadership across non-clinical teams, ensuring safe, efficient and high-quality service delivery.
You will play a central role in maintaining operational performance, supporting workforce management, and ensuring the practice runs effectively across both sites. The role also offers the opportunity to contribute to ongoing service development and future organisational growth.
This role will complement an established and supportive management structure, including a Compliance and Research Manager, PCN Digital & Transformation Lead, and Partner-led Finance and HR/Business leadership. The Practice Manager will also work alongside a wider support team including a Finance Officer, Business Support Officer, Operations Officer and HR Officer.
A supportive and collaborative leadership team
A welcoming, experienced multidisciplinary workforce
Opportunities to contribute to service development and innovation
A varied and rewarding role with real impact on patient care and staff experience
Main duties of the job
he Practice Manager will be responsible for the overall day-to-day operational management of Tamar Valley Health across two sites, ensuring safe, efficient and high-quality service delivery for approximately 17,000 patients.
Working closely with the GP & Pharmacist Partners, Business Partner and wider management team, the post holder will provide leadership across non-clinical teams, oversee workforce planning and operational performance, and ensure effective coordination of services across the organisation.
The role will support the delivery of service improvements, contribute to business development and future growth, and ensure that systems, processes and resources are aligned to meet patient demand and organisational priorities.
The Practice Manager will work collaboratively with established leads across compliance, HR, finance and digital functions, supporting governance, performance monitoring and continuous improvement. They will also maintain oversight of estates, facilities, digital systems and patient services, ensuring consistency and resilience across both sites.
This is a key leadership role requiring a balance of strategic awareness and hands-on operational management, with responsibility for maintaining standards, supporting staff, and ensuring the effective running of the practice.
About us
Tamar Valley Health is a well-established, forward-thinking two-site GP practice serving approximately 17,000 patients across South East Cornwall. We are committed to delivering safe, high-quality and accessible primary care while continuing to evolve our services to meet increasing demand.
Our multidisciplinary team includes Partners, salaried GPs, pharmacists, nursing staff, patient services and administrative teams, alongside specialist roles such as a Mental Health Practitioner, Frailty Practitioner, Womens Health Nurse, and an acute care team comprising practice paramedics. We work closely with our Primary Care Network and wider system partners to support integrated care and service development.
We have a supportive and structured leadership model, with clear roles across operational, compliance, HR and finance functions. This ensures effective management, shared responsibility and strong organisational governance.
Our culture is professional, collaborative and supportive, with a focus on clear communication, accountability and high standards of patient care.
We embrace digital innovation, using SystmOne alongside tools such as Accurx, Anima and Lexacom to support efficient workflows and patient access.
Working at Tamar Valley Health offers a stable, well-run environment with opportunities to contribute to service development and ongoing improvement within primary care.
Job description
Job responsibilities
Tamar Valley Health
JOB DESCRIPTION
JOB TITLE: Practice Manager
HOURS: 37.5 per week
LOCATION: Callington and Gunnislake Health Centres
REPORTING TO: HR & Business Partner & Practice Partners
Job Summary:
The Practice Manager will providestrong people leadership and day-to-day operational managementacross both practice sites, ensuring the delivery of safe, efficient and high-quality services. Working closely with theexisting strategic management team and the GP Partners, the post-holder will oversee the smooth running of all practice functions, including workforce coordination, patient services, clinical operations, estates, compliance, and digital systems.
They will act as the senior operational leader within the practice, with a significant focus onmanaging, supporting, and developing staff at all levels, promoting a positive and high-performing culture. The Practice Manager will ensure that systems, processes and teams operate effectively on a daily basis while contributing to the broader strategic direction and long-term sustainability of the organisation.
Primary Duties and Areas of Responsibility:
Practice Leadership & Service Development
- Lead operational and support strategic planning with the Strategic Management Team & Partners.
- Support business development and expansion activities, including opportunities related toGunnislake Pharmacy, collaborative ventures, and growth of clinical and non-clinical services.
- Implement service improvements to enhance patient access, safety, and efficiency.
- Support long-term business planning, forecasting, and new service development.
- Analyse performance data to inform planning.
Operational Management (Two Sites)
- Ensure smooth daily running of both practice sites.
- Oversee appointment capacity, clinic templates, and demand management.
- Lead business continuity and emergency preparedness.
- Produce operational reports for partners.
Workforce & HR Management (With HR Partner & HR Coordinator)
- Support the line management of senior administrators & coordinators and wider administrative teams.
- Provideoverall line management of senior staff, including department seniors/ team leaders, Senior Administrators, and other designated leaders.
- Support recruitment, succession planning, onboarding, and staff development.
- Oversee rotas at a senior level, ensuring appropriate staffing.
Finance, Budget & Contract Management (With Finance Leads)
- Assist with the management the practice budget, forecasting, and financial planning.
- Oversee payroll and expenses.
- Assist with accurate claims for QOF, IIF, Enhanced Services, DES/LES, and PCN funding.
Compliance, Governance & Risk Management (With Research and Compliance Lead)
- Ensure compliance with CQC standards and lead related audits.
- Maintain policies and governance documentation.
- Oversee safeguarding, incident reporting, and complaints management.
- Manage risk assessments and mandatory training.
Estates, Facilities & Health & Safety
- Oversee maintenance, repairs, cleaning contracts, and utilities across both sites.
- Ensure infection control, fire safety, and health and safety compliance.
- Lead room allocation, equipment procurement, and facilities budgets.
- Liaise with landlords, contractors, and NHS Property Services if applicable.
Digital, IT & Information Governance
- Oversee clinical and operational IT systems.
- Ensure GDPR compliance and data security.
- Support digital transformation and online services improvement.
- Liaise with IT support and digital/PCN teams.
Patient Services & Communication (with Patients Services Manager)
- Oversee patient experience and ensure high-quality access.
- Lead on complaints, compliments, and learning processes.
- Support PPG engagement and communication channels.
- Ensure continuity of services across both sites.
PCN, ICB, INT & External Stakeholder Engagement
- Maintain strong relationships with external partners and agencies.
- Support delivery of PCN DES and collaborative projects.
Job description
Job responsibilities
Tamar Valley Health
JOB DESCRIPTION
JOB TITLE: Practice Manager
HOURS: 37.5 per week
LOCATION: Callington and Gunnislake Health Centres
REPORTING TO: HR & Business Partner & Practice Partners
Job Summary:
The Practice Manager will providestrong people leadership and day-to-day operational managementacross both practice sites, ensuring the delivery of safe, efficient and high-quality services. Working closely with theexisting strategic management team and the GP Partners, the post-holder will oversee the smooth running of all practice functions, including workforce coordination, patient services, clinical operations, estates, compliance, and digital systems.
They will act as the senior operational leader within the practice, with a significant focus onmanaging, supporting, and developing staff at all levels, promoting a positive and high-performing culture. The Practice Manager will ensure that systems, processes and teams operate effectively on a daily basis while contributing to the broader strategic direction and long-term sustainability of the organisation.
Primary Duties and Areas of Responsibility:
Practice Leadership & Service Development
- Lead operational and support strategic planning with the Strategic Management Team & Partners.
- Support business development and expansion activities, including opportunities related toGunnislake Pharmacy, collaborative ventures, and growth of clinical and non-clinical services.
- Implement service improvements to enhance patient access, safety, and efficiency.
- Support long-term business planning, forecasting, and new service development.
- Analyse performance data to inform planning.
Operational Management (Two Sites)
- Ensure smooth daily running of both practice sites.
- Oversee appointment capacity, clinic templates, and demand management.
- Lead business continuity and emergency preparedness.
- Produce operational reports for partners.
Workforce & HR Management (With HR Partner & HR Coordinator)
- Support the line management of senior administrators & coordinators and wider administrative teams.
- Provideoverall line management of senior staff, including department seniors/ team leaders, Senior Administrators, and other designated leaders.
- Support recruitment, succession planning, onboarding, and staff development.
- Oversee rotas at a senior level, ensuring appropriate staffing.
Finance, Budget & Contract Management (With Finance Leads)
- Assist with the management the practice budget, forecasting, and financial planning.
- Oversee payroll and expenses.
- Assist with accurate claims for QOF, IIF, Enhanced Services, DES/LES, and PCN funding.
Compliance, Governance & Risk Management (With Research and Compliance Lead)
- Ensure compliance with CQC standards and lead related audits.
- Maintain policies and governance documentation.
- Oversee safeguarding, incident reporting, and complaints management.
- Manage risk assessments and mandatory training.
Estates, Facilities & Health & Safety
- Oversee maintenance, repairs, cleaning contracts, and utilities across both sites.
- Ensure infection control, fire safety, and health and safety compliance.
- Lead room allocation, equipment procurement, and facilities budgets.
- Liaise with landlords, contractors, and NHS Property Services if applicable.
Digital, IT & Information Governance
- Oversee clinical and operational IT systems.
- Ensure GDPR compliance and data security.
- Support digital transformation and online services improvement.
- Liaise with IT support and digital/PCN teams.
Patient Services & Communication (with Patients Services Manager)
- Oversee patient experience and ensure high-quality access.
- Lead on complaints, compliments, and learning processes.
- Support PPG engagement and communication channels.
- Ensure continuity of services across both sites.
PCN, ICB, INT & External Stakeholder Engagement
- Maintain strong relationships with external partners and agencies.
- Support delivery of PCN DES and collaborative projects.
Person Specification
Qualifications
Essential
- Qualifications and Experience
- Essential:
- Educated to degree level or equivalent experience in a relevant field (e.g. healthcare management, business management, public sector management)
- or
- Evidence of formal management training or qualification (e.g. CMI Level 5 or above, ILM, or equivalent experience)
- Significant management experience within healthcare, NHS, or another regulated environment
- Experience leading and managing teams, including performance management
- Experience overseeing operational delivery in a complex, fast-paced setting
- Experience of workforce planning and service coordination
- Experience working with policies, procedures and governance frameworks
Desirable
- Experience working within primary care
- Experience in a multi-site environment
- Understanding of NHS primary care structures and funding
- Experience supporting financial monitoring or budget management
Person Specification
Qualifications
Essential
- Qualifications and Experience
- Essential:
- Educated to degree level or equivalent experience in a relevant field (e.g. healthcare management, business management, public sector management)
- or
- Evidence of formal management training or qualification (e.g. CMI Level 5 or above, ILM, or equivalent experience)
- Significant management experience within healthcare, NHS, or another regulated environment
- Experience leading and managing teams, including performance management
- Experience overseeing operational delivery in a complex, fast-paced setting
- Experience of workforce planning and service coordination
- Experience working with policies, procedures and governance frameworks
Desirable
- Experience working within primary care
- Experience in a multi-site environment
- Understanding of NHS primary care structures and funding
- Experience supporting financial monitoring or budget management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.