Central Park Medical Centre

Medical Receptionist

Information:

This job is now closed

Job summary

We are looking for a highly motivated, efficient and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice. The role requires shift work Monday - Friday varying between the hours of 08.00 - 18.30.

Main duties of the job

  • Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
  • Dealing directly with patient and all other visitor queries on the front reception desk
  • Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
  • Booking appointments for patients and considering demand and patient need in order to do this effectively e.g home visits, telephone consultations
  • Making phone calls on behalf of clinicians e.g. asking patients to make an appointment to see the GP to discuss blood results
  • Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
  • Effectively utilising the various practice clinical systems
  • This list is not intended to be exhaustive and may be reviewed periodically with the post holder to ensure the job description relates to the job being performed. Training will be given on all of the above.

    The role which requires a flexible approach; you will need to be able to work using your own initiative and as part of a team. Experience of working in a GP Practice or NHS setting is desirable but full training will be given.

About us

- A large practice (circa 10,000 patients) with a passionate and committed team of GP partners, salaried GPs, ANPs, pharmacists, practice nurses and HCAs

- A teaching, training and research practice striving to grow and develop the next generation of clinicians

- Supportive work environment to ensure wellbeing with access to occupational health services

- Kitchen areas with tea and coffee, shower facilities also available

- Nightingales café offering affordable healthy meals and snack

Our site offers free parking and is a 5 minute drive from the M53 motorway and Wallasey tunnel, lovely park within 2 minutes walk from site to take wellbeing breaks

Details

Date posted

04 April 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2774-24-0006

Job locations

Victoria Central Health Centre

Mill Lane

Wallasey

Merseyside

CH44 5UF


Job description

Job responsibilities

We are a busy practice with just under 10'000 patients. We have 3 clinical partners, 4 salaried GPs, 2 Advanced Nurse Practitioners, 2 practice pharmacists, 4 Practice Nurses and 2 Health Care Assistants supported by a very experienced admin/meds management team. We are looking to recruit a highly motivated member of staff to join our reception team. This is a busy role which requires a flexible approach; you will need to be able to work using your own initiative and as part of a team. Experience of working in a GP Practice or NHS setting is desirable but full training will be given. Rate of Pay: Depending on experience

Job description

Job responsibilities

We are a busy practice with just under 10'000 patients. We have 3 clinical partners, 4 salaried GPs, 2 Advanced Nurse Practitioners, 2 practice pharmacists, 4 Practice Nurses and 2 Health Care Assistants supported by a very experienced admin/meds management team. We are looking to recruit a highly motivated member of staff to join our reception team. This is a busy role which requires a flexible approach; you will need to be able to work using your own initiative and as part of a team. Experience of working in a GP Practice or NHS setting is desirable but full training will be given. Rate of Pay: Depending on experience

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths.
  • Excellent communication skills -both written and orally.
  • Excellent attention to detail.
  • Ability to communicate at all levels in a professional manner.
  • Previous GP surgery experience (but open to other relevant transferable skill set experience as full training will be given on all aspects of role).
  • Ability to remain calm and professional working in a fast paced environment.

Desirable

  • Ability to work under pressure.
  • Team player.
  • Excellent customer service.
  • Ability to remain calm and professional under pressure.

Experience

Essential

  • Experience of working in a fast paced environment, managing priorities.
  • Experience of working as part of a multi-disciplinary team.

Desirable

  • Experience of working in a GP practice.
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths.
  • Excellent communication skills -both written and orally.
  • Excellent attention to detail.
  • Ability to communicate at all levels in a professional manner.
  • Previous GP surgery experience (but open to other relevant transferable skill set experience as full training will be given on all aspects of role).
  • Ability to remain calm and professional working in a fast paced environment.

Desirable

  • Ability to work under pressure.
  • Team player.
  • Excellent customer service.
  • Ability to remain calm and professional under pressure.

Experience

Essential

  • Experience of working in a fast paced environment, managing priorities.
  • Experience of working as part of a multi-disciplinary team.

Desirable

  • Experience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Park Medical Centre

Address

Victoria Central Health Centre

Mill Lane

Wallasey

Merseyside

CH44 5UF


Employer's website

https://centralparkmcwirral.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central Park Medical Centre

Address

Victoria Central Health Centre

Mill Lane

Wallasey

Merseyside

CH44 5UF


Employer's website

https://centralparkmcwirral.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Lisa Williams

lisa.williams105@nhs.net

01516388833

Details

Date posted

04 April 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2774-24-0006

Job locations

Victoria Central Health Centre

Mill Lane

Wallasey

Merseyside

CH44 5UF


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