Job summary
Central Park Medical Centre is looking to appoint a driven and dynamic Care Navigation Hub Lead to develop, lead and manage a busy care navigation team. The successful candidate will be responsible for the efficient management and direction of the team, ensuring all care navigation duties are performed effectively, efficiently and to the required standards, meeting the objectives of the practice.
This role is pivotal in the practice to ensure excellent communication and care navigation for patients.
To succeed in this post, you will have strong interpersonal skills with both clinical and non-clinical colleagues as well as patients and their families, excellent leadership skills, and an affinity for excellent patient care and exceptional time and task management skills. You will also have the ability to work under pressure in a very demanding patient focused position.
Duties include:
Ensure all staff working within the care navigation team are proficient and efficient in their roles with mandatory training, regular supervision and ongoing support. Liaise with Practice Manager to do this
Maintain and review training matrix for all members of care navigation team as well as keep the team up-to-date and informed of any practice policy/procedure changes, new schemes/initiatives
Main duties of the job
-
Ensure new and locum staff have the appropriate accounts set up for all applications including EMIS, Smartcard, Docman, ICE email etc and appropriate documentation completed upon leaving the practice
Ensure suitable and safe staffing arrangements are in place for the practice between 0800 1830, Monday Friday, reporting any sickness or absence to the Practice Manager
Prioritise and delegate tasks including scanning, all aspects of new and leaving registrations in a timely manner to care navigators
Ensure clinics are added to clinical system in a timely manner as well as logging clinicians annual leave and study leave
Work with Business Support towards QOF and Impact & Investment Fund targets, utilising all team members to achieve this
Support practice implementation of Cloud-based telephony system in quarter 4 of current financial year, including training of staff, ongoing recording and monitoring of calls for quality and training purposes as well as reporting any faults/issues with the provider
Support all practice staff with IT issues
Ensure all care navigation staff protocols and procedures are reviewed and up-dated annually
Work with GSF GP Lead and Cancer Care Coordinator to ensure GSF register is up-to-date and any recalls/support calls are completed in a timely manner
** this list is not exhaustive and the post-holder will be required to offer flexibility and be able to adapt at short-notice
About us
-
A large practice (circa 9,600 patients) with a passionate and committed team of GP partners, salaried
GPs, ANPs, pharmacists, practice nurses and HCAs
-
A teaching, training and
research practice striving to grow and develop the next generation of
clinicians
-
A multi-disciplinary team
with weekly clinical and team meetings ensuring communication, peer support and
sharing of best practice
Our strength as an organisation is based on the broad abilities,
knowledge, commitment, and passion to deliver excellent care by all colleagues
working with us.
Job description
Job responsibilities
Central Park Medical Centre is looking to appoint a driven and dynamic Care Navigation Hub Lead to develop, lead and manage a busy care navigation team. The successful candidate will be responsible for the efficient management and direction of the team, ensuring all care navigation duties are performed effectively, efficiently and to the required standards, meeting the objectives of the practice.
This role is pivotal in the practice to ensure excellent communication and care navigation for patients.
To succeed in this post, you will have strong interpersonal skills with both clinical and non-clinical colleagues as well as patients and their families, excellent leadership skills, and an affinity for excellent patient care and exceptional time and task management skills. You will also have the ability to work under pressure in a very demanding patient focused position.
Main Duties & Responsibilities:
Ensure all staff working within the care navigation team are proficient and efficient in their roles with mandatory training, regular supervision and ongoing support. Liaise with Practice Manager to do this
Maintain and review training matrix for all members of care navigation team as well as keep the team up-to-date and informed of any practice policy/procedure changes, new schemes/initiatives
Ensure new and locum staff have the appropriate accounts set up for all applications including EMIS, Smartcard, Docman, ICE email etc and appropriate documentation completed upon leaving the practice
Ensure suitable and safe staffing arrangements are in place for the practice between 0800 1830, Monday Friday, reporting any sickness or absence to the Practice Manager
Prioritise and delegate tasks including scanning, all aspects of new and leaving registrations in a timely manner to care navigators
Ensure clinics are added to clinical system in a timely manner as well as logging clinicians annual leave and study leave
Work with Business Support towards QOF and Impact & Investment Fund targets, utilising all team members to achieve this
Support practice implementation of Cloud-based telephony system in quarter 4 of current financial year, including training of staff, ongoing recording and monitoring of calls for quality and training purposes as well as reporting any faults/issues with the provider
Support all practice staff with IT issues
Undertake annual appraisals with all care navigators
Ensure all care navigation staff protocols and procedures are reviewed and up-dated annually
Work with GSF GP Lead and Cancer Care Coordinator to ensure GSF register is up-to-date and any recalls/support calls are completed in a timely manner
Adhere to all GDPR 2018 regulations and advise Practice Manager of any potential data breach
Job description
Job responsibilities
Central Park Medical Centre is looking to appoint a driven and dynamic Care Navigation Hub Lead to develop, lead and manage a busy care navigation team. The successful candidate will be responsible for the efficient management and direction of the team, ensuring all care navigation duties are performed effectively, efficiently and to the required standards, meeting the objectives of the practice.
This role is pivotal in the practice to ensure excellent communication and care navigation for patients.
To succeed in this post, you will have strong interpersonal skills with both clinical and non-clinical colleagues as well as patients and their families, excellent leadership skills, and an affinity for excellent patient care and exceptional time and task management skills. You will also have the ability to work under pressure in a very demanding patient focused position.
Main Duties & Responsibilities:
Ensure all staff working within the care navigation team are proficient and efficient in their roles with mandatory training, regular supervision and ongoing support. Liaise with Practice Manager to do this
Maintain and review training matrix for all members of care navigation team as well as keep the team up-to-date and informed of any practice policy/procedure changes, new schemes/initiatives
Ensure new and locum staff have the appropriate accounts set up for all applications including EMIS, Smartcard, Docman, ICE email etc and appropriate documentation completed upon leaving the practice
Ensure suitable and safe staffing arrangements are in place for the practice between 0800 1830, Monday Friday, reporting any sickness or absence to the Practice Manager
Prioritise and delegate tasks including scanning, all aspects of new and leaving registrations in a timely manner to care navigators
Ensure clinics are added to clinical system in a timely manner as well as logging clinicians annual leave and study leave
Work with Business Support towards QOF and Impact & Investment Fund targets, utilising all team members to achieve this
Support practice implementation of Cloud-based telephony system in quarter 4 of current financial year, including training of staff, ongoing recording and monitoring of calls for quality and training purposes as well as reporting any faults/issues with the provider
Support all practice staff with IT issues
Undertake annual appraisals with all care navigators
Ensure all care navigation staff protocols and procedures are reviewed and up-dated annually
Work with GSF GP Lead and Cancer Care Coordinator to ensure GSF register is up-to-date and any recalls/support calls are completed in a timely manner
Adhere to all GDPR 2018 regulations and advise Practice Manager of any potential data breach
Person Specification
Qualifications
Essential
- 5 GCSE passes (or equivalent) at Grade C or above including English and Mathematics
Desirable
- Hold a leadership/management qualification
Experience
Essential
- Experience in dealing with members of the public on the telephone and face to face
- Experience of administrative duties
- Experience of dealing with challenging situations and individuals
- Excellent communication and interpersonal skills.
- Proven experience of Microsoft Office applications
- Ability to work flexibly as part of a team or autonomously.
- Be proactive and use own initiative, judgement and common sense
- Ability to work under pressure in a very busy environment
- Ability to ensure confidentiality is maintained at all times
Desirable
- NHS/Primary Care General Practice experience
- Experience using the EMIS Web/Docman/IGPR/Clinical system clinical system
Person Specification
Qualifications
Essential
- 5 GCSE passes (or equivalent) at Grade C or above including English and Mathematics
Desirable
- Hold a leadership/management qualification
Experience
Essential
- Experience in dealing with members of the public on the telephone and face to face
- Experience of administrative duties
- Experience of dealing with challenging situations and individuals
- Excellent communication and interpersonal skills.
- Proven experience of Microsoft Office applications
- Ability to work flexibly as part of a team or autonomously.
- Be proactive and use own initiative, judgement and common sense
- Ability to work under pressure in a very busy environment
- Ability to ensure confidentiality is maintained at all times
Desirable
- NHS/Primary Care General Practice experience
- Experience using the EMIS Web/Docman/IGPR/Clinical system clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
