Job responsibilities
Job Title: Administration Manager Reports to: Practice Manager
Place of work: Hazelwood Group Practice
1.
Job Role & Purpose
Under
the supervision of the Practice
Manager, the primary purpose
of the role is to lead,
develop and manage the following services, to ensure
that we deliver excellent
services and care for our patients.
Workflow
Central Administration
Registrar and Student rota,
annual leave, induction and support
CQC/Governance
QOF
PPG
Cleaners and Handyman
This is not an exhaustive list and may be revised
at any time.
2.
Key Duties & Responsibilities
To lead, support and manage key administrative services
in the Practice.
To lead, support and manage
staff actively to ensure compliance with objectives and deliver optimum
performance.
To be comfortable and confident in managing people.
To provide a performance environment in which our staff are challenged and can thrive.
To ensure that all administrative services are delivered competently to high standards and within agreed
timescales.
To encourage and develop
collaborative relationships with all staff across the group for the
benefit of the patient.
To proactively utilise management information to identify
gaps in service
delivery process and customer service.
To meet defined service
targets and deliver
continuous improvements in patient satisfaction.
To review and feedback
results from patient
survey and make recommendations for areas of improvement.
To create and present
reports to the
Practcice Manager as required.
To manage all services
and staff allocated
to the post holder.
To ensure the team is using efficient process
and follow practice
protocols.
Any other duties required
in line with this Job Description, as advised by the
Practice Manager.
3.
Communication & Relationships
To be an active and engaged
team player, supporting Hazelwood and with its aims and objectives.
To actively participate in team meetings.
4.
Performance Standards
To lead by example
and be a positive role model for the team.
To contribute actively and positively to Senior Management Team
Demonstrate a positive attitude.
To deliver against your agreed objectives.
To actively engage in the appraisal
process
To be honest and have integrity.
To follow all practice
policies and procedures.
5.
Confidentiality
While
seeking treatment, patients
entrust us with,
or allow us to gather,
sensitive information in relation
to their health and other matters.
They do so in confidence and have the right
to expect that staff will respect
their privacy and act appropriately. Post-holders must adhere to the following
principles:
In the performance of the
duties outlined in this job description, the post-holder may have access to confidential information relating to patients
and their carers,
practice staff and other
healthcare workers. They may also have access to information relating to the
practice as a business organisation. All
such information from any source is to be regarded as strictly confidential.
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons
in accordance with
the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
6.
Health & Safety
The post-holder will assist in promoting
and maintaining their own and others health, safety and security as defined in
the practice health & safety policy, the health & safety manual, and
the practice infection control policy and published procedures. This will
include:
Using personal security systems
within the workplace
according to practice
guidelines.
Identifying the risks involved
in work activities and undertaking such activities in a way that manages those
risks.
Making effective use of training to update knowledge
and skills.
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way
and free from hazards.
Active reporting of health and safety hazards and infection hazards
immediately when recognised.
Keeping own work areas
generally clean and assisting the Practice Manager in the maintenance of
general standards of cleanliness consistent with the scope of their role.
Undertaking periodic
infection control training
(minimum annually).
Reporting potential risks identified to the Practice
Manager
7.
Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way
that is consistent with the practice procedures and policies, and current
legislation.
Respecting the privacy, dignity,
needs and beliefs
of patients, carers,
and colleagues.
Behaving in a manner
which is welcoming
to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
8.
Job Description Reviews
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties
required of the post holder commensurate with their position.
This description will be
open to regular review and may be amended in the light of developing or changing services,
or as part of an individual performance review process.
All members of staff should
be prepared to take on additional duties or relinquish
existing duties to maintain the efficient running of the practice