Job responsibilities
Summary
The post holder will work closely with the SEOxHA Primary Care Network Clinical (PCN) Pharmacists and Pharmacy Technicians.
To provide efficient and comprehensive administrative support in our new Pharmacy Hub and across the PCN.
A requirement to communicate with a wide range of health care professionals across our PCN developing and forming professional working relationships.
To have effective communication skills both verbal and non-verbal when dealing with complex information, which maybe in the format of telephone conversations, email correspondence or face to face meetings within the multidisciplinary team.
Offer general assistance to the pharmacy team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of practices within SEOxHA PCN.
The post holder must be able to work independently and autonomously taking ownership of workstreams and new projects.
Duties and responsibilities
To provide comprehensive and confidential administrative support in all areas associated with medicine safety and prescribing.
Co-ordinating pharmacist workload, assigning work and managing clinics.
To support prescription teams within each practice with agreed pathways and processes.
Follow protocols to carry out basic calculations to assist clinical decision making.
To provide support with key projects working alongside the Pharmacy team. These projects include medication reviews, hospital discharges, MHRA alerts, out of stock medication, medication shortages and drug safety monitoring.
To provide administrative support with a variety of clinical pathways including hypertension, atrial fibrillation & DOAC monitoring, lipids, diabetes and CKD.
To develop relationships with local pharmacies to help with queries e.g. multi-compartment compliance aids (e.g. dossettes)
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients' needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Personal and Professional Development
Keep abreast of national and local guidance on PCNs.
Take responsibility for own development, learning and performance.
Participate in an annual individual performance review and take responsibility for maintaining a record of own personal and professional development.
Knowledge, Skills and Experience
For further information regarding knowledge, skills and experience required for this role please refer to the Person Specification.
Collaborative Working
The PCN is focused on building relationships with other local health and social care providers for the benefit of effective Primary Care service delivery to our patient population.
Recognise the roles of other colleagues within the PCN and in other organisations and their role to patient care.
Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS and private organisations e.g. CCGs).
Demonstrate ability to work as a member of a team.
Recognise personal limitations and refer to more appropriate colleague(s) when necessary.
Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCN and locality.
Foster and maintain strong links with all services across locality.
Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships.
Demonstrate ability to integrate general practice with community and hospital teams.
Liaise with other stakeholders as needed for the collective benefit of patients.
Personal Management
Recognise and work within own competence.
Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
Education, Training and Development
Participate in relevant training programmes.
Maintain a statutory and mandatory training record.
Health and Safety
The post-holder must comply at all times with the Practice at which they are working in Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post-holder will comply with the Data Protection Act 2018 and the Access to Health Records Act.
Confidentiality
Information relating to patients, practice business, PCN business, GP Partners and PCN/practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018.
Equality and Diversity
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and service users must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position.
This job description will be open to regular review and may be amended to take into account development within the PCN and its priorities. All members of PCN workforce should be prepared to take on additional duties (with scope of role and banding) or relinquish existing duties in order to maintain the efficient running of the PCN and its core member practices.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.