Job summary
The Mount View Practice in Fleetwood are looking for an
energetic, dedicated, caring and patient focused individual with a can-do
attitude, who has the desire to make a difference to the lives of the patients
in our community.
Responsibilities are administrative in nature with non-clinical
contact with patients and visitors.
Applicants must be able to work Monday to Friday between the
hours of 0800 & 1830. Full time hours over 5 days can be discussed at
interview.
STANDARD & LEVEL
The successful candidate will work towards completing the Level 3 Business Administration Standard fromthe Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be off-the-job. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Main duties of the job
The post holder
will complete general administration tasks including Docman, answering the
phone, completing spreadsheets, filing, photocopying and scanning.
Excellent
communication skills are required, both verbal and written, to be able to
converse with patients, relatives and other staff members in a professional
manner via phone and email, taking and recording messages and acting on any
requests in a timely manner.
The ability to
work independently with a flexible approach to work is also essential for the
role as administration tasks may also be allocated from the Management Team.
About us
The Mount View
Practice is a patient focused, friendly team, looking after approximately 12,000
patients in Fleetwood.
We consist of 5
GP Partners and a Salaried GP, a Practice Paramedic, Advanced Clinical
Practitioners, Practice Nurses and Healthcare Assistants and a dedicated team
of administrative professionals.
We are part of
Fleetwood Primary Care Network and supported by a fantastic team of Clinical
Pharmacists, Pharmacy Technicians, Care Coordinators, Social Prescribers &
a Mental Health Team.
We are looking
forward to recruiting and welcoming an apprentice to our team.
Job description
Job responsibilities
Provide Administrative support to enable the Practice to
be run in an efficient and professional manner.
Responsibilities are administrative in nature.
Non-clinical contact with patients and visitors.
Need to be flexible at times of increased demand to the
Practice.
Type documents as required.
Use computer systems to book/reschedule/cancel
appointments.
Co-ordinate filing of correspondence through the Docman
system.
Maintain patient access to records.
Support the departments administrative functions.
Be able to work under pressure and with disruptions.
Exercise appropriate judgement when dealing with
enquiries from patients, relatives, medical staff and the public, and analyse
and deal with the problem as appropriate.
Make outgoing calls as required.
Answer telephone and relay messages to appropriate staff.
Support with Practice statistical collation and analysis.
Demonstrate good time management, ensuring that
anticipated difficulties in meeting deadlines are promptly reported.
Actively involved in peer group meetings, identify
training needs and develop.
Take responsibility for the update of own mandatory
training.
Job description
Job responsibilities
Provide Administrative support to enable the Practice to
be run in an efficient and professional manner.
Responsibilities are administrative in nature.
Non-clinical contact with patients and visitors.
Need to be flexible at times of increased demand to the
Practice.
Type documents as required.
Use computer systems to book/reschedule/cancel
appointments.
Co-ordinate filing of correspondence through the Docman
system.
Maintain patient access to records.
Support the departments administrative functions.
Be able to work under pressure and with disruptions.
Exercise appropriate judgement when dealing with
enquiries from patients, relatives, medical staff and the public, and analyse
and deal with the problem as appropriate.
Make outgoing calls as required.
Answer telephone and relay messages to appropriate staff.
Support with Practice statistical collation and analysis.
Demonstrate good time management, ensuring that
anticipated difficulties in meeting deadlines are promptly reported.
Actively involved in peer group meetings, identify
training needs and develop.
Take responsibility for the update of own mandatory
training.
Person Specification
Skills & Abilities
Essential
- Able to sit and use a computer for long periods of time
- Demonstrable commitment to, and focus on, quality, promotes high standards to consistently improve patient outcomes
- Uses evidence to make improvements, increase efficiencies and seeks out innovation. Actively develops themselves and others
- Computer literate
- Ability to solve problems
- Good time management able to priorities a large volume of work
- Good organisation skills
- Effective written and oral communication skills with good command of English grammar and spelling
- Analytical mind with regards to statistics
- Good telephone manner
- IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills
- Ability to liaise with other agencies, statutory public services or independent agencies
- Able to work in a busy environment, under pressure with interruption
Personal Qualities
Essential
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Looks for collective success, listens, involves, respects and learns from the contribution of others
- Ability to use own initiative
- Has self-motivation
- Needs to understand and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems
- Adaptability, flexibility and ability to cope with unpredictable environment.
- Professional calm and efficient manner
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Has attention to detail
- Ability to work independently but also be a team player
- Be punctual and reliable
- Be smart appearance
Qualifications
Essential
- A minimum of English and maths grades A*- C (9-4) (or equivalent) are desirable OR willingness to complete Functional Skills Level 2 are a requirement to have or to achieve before EPA Gateway.
Person Specification
Skills & Abilities
Essential
- Able to sit and use a computer for long periods of time
- Demonstrable commitment to, and focus on, quality, promotes high standards to consistently improve patient outcomes
- Uses evidence to make improvements, increase efficiencies and seeks out innovation. Actively develops themselves and others
- Computer literate
- Ability to solve problems
- Good time management able to priorities a large volume of work
- Good organisation skills
- Effective written and oral communication skills with good command of English grammar and spelling
- Analytical mind with regards to statistics
- Good telephone manner
- IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills
- Ability to liaise with other agencies, statutory public services or independent agencies
- Able to work in a busy environment, under pressure with interruption
Personal Qualities
Essential
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Looks for collective success, listens, involves, respects and learns from the contribution of others
- Ability to use own initiative
- Has self-motivation
- Needs to understand and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems
- Adaptability, flexibility and ability to cope with unpredictable environment.
- Professional calm and efficient manner
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Has attention to detail
- Ability to work independently but also be a team player
- Be punctual and reliable
- Be smart appearance
Qualifications
Essential
- A minimum of English and maths grades A*- C (9-4) (or equivalent) are desirable OR willingness to complete Functional Skills Level 2 are a requirement to have or to achieve before EPA Gateway.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
