Patient Services Assistant

Job summary

We are looking for a friendly, efficient Patient Services Assistant to provide support to the Patient Services Manager and work with the Care Navigation team across a range of duties relating to the patient experience at our Partnership.

This role is for 30 hours per week working Monday - Friday.

Monday 12.30pm - 6.30pm

Tuesday 8am - 2pm

Wednesday 12.30pm - 6.30pm

Thursday 8am - 2pm

Friday 12.30pm - 6.30pm

Candidate(s) must be flexible with working pattern as working across two sites. We will consider a job share for the right two candidates - Please specify if this is your preference when applying and if there are any of the days you cannot work.

We are looking for this role to start as soon as reasonably possible.

Main duties of the job

The Patient Services Assistant plays a key leadership role within the Patient Services and Care Navigator team, supporting the Patient Services Manager (PSM) in overseeing daily administrative operations and ensuring the smooth and efficient delivery of patient-facing services.

The Patient Services Assistant will supervise and lead a team of 30 Care Navigators across two sites and offer general assistance to the Practice team. They will be responsible for the day to day running of reception and ensure that the correct procedures and protocols are followed.

Key elements of this role include facilitating excellent communication between the Care Navigation team, the patients, and wider Partnership. Providing support to the PSM, prioritising workload and adapting to the changing processes and protocols. Leading by example by promoting the standards of professional behaviour expected by the Partnership and generating energy and enthusiasm within the team.

About us

The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice). The Partnership ispassionate about providing a friendly, supportive and caring medical service to our population. The Partnership hopes to move to a purpose-built medical centre in the future but for the time being are operating from two premises.

We have a patient list size of circa 25,000. We are a 9 Partner partnership with a team of Salaried GPs, Advanced Nurse Practitioners and a Nursing team. Our staff are friendly and hard-working and together we provide a high level of care to the local community. We are a well organised, progressive, forward-thinking Partnership. We are part of the Mottingham, Downham & Chislehurst (MDC) Primary Care Network and share across our practices a wide range of additional roles including, Clinical pharmacists, Physicians associates, Social Prescribers, a Mental Health Practitioner and Paramedic.