Job summary
We are looking for temporary support for our existing friendly, hardworking secretarial team. This will be on a fixed term contract for 12 months. We are looking for this role to start as soon as reasonably possible.
x1 vacancy for 10 hours per week across 2 days.
Candidates must be able to work 6 hours on Monday and 4 hours on Thursday. Unfortunately the days of the week are non-negotiable due to practice need.
The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice) there are 9 partners, with 6 salaried doctors and full complement of nurses including ANP and HCA.
The successful candidate will be expected to work across the two sites.
Main duties of the job
This role is to support the practice by delivering an efficient, caring and respectful service to our patients. We require our secretary to provide a friendly and helpful primary care service on behalf of the practice.The ideal candidates must be a team player able to adapt to changing work practices and be flexible to cover sickness and holidays. The ideal candidates must have attention to detail as accuracy is a key requirement of the role. You must also have excellent communication skills both verbal and written.
About us
The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice). The Partnership ispassionate about providing a friendly, supportive and caring medical service to our population. The Partnership hopes to move to a purpose-built medical centre in the future but for the time being are operating from two premises.
We have a patient list size of circa 25,000. We are a 9 Partner partnership with a team of Salaried GPs, Advanced Nurse Practitioners and a Nursing team. Our staff are friendly and hard-working and together we provide a high level of care to the local community. We are a well organised, progressive, forward-thinking Partnership. We are part of the Mottingham, Downham & Chislehurst (MDC) Primary Care Network and share across our practices a wide range of additional roles including, Clinical pharmacists, Physicians associates, Social Prescribers, Mental Health Practitioners and Paramedic.
Job description
Job responsibilities
Main duties of the role (not an exhaustive list) :
- To provide an efficient service for GPs and the practice managers and other health professionals as required. This includes the typing of letters, reports, and patient referrals via e-Referral system.
- Monitor hospital referral letters via the e-Referral system and update GPs when required advising of any rejections or queries.
- Send 2WW (Two Week Wait) referrals by the appropriate system as presented and ensure the referral is recorded appropriately
- Check that 2WW referrals have been attended and report any DNAs to the referring GP
- Deal with hospital enquiries results, appointments etc
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To retrieve medical records and assist the completion of medical/insurance records subject access requests and medical forms.
- To invoice and record payments for insurance/solicitor requests.
- Provide holiday/sickness cover for your colleagues where necessary
- Work across both sites
- Any other duties reasonable to your position
REPORTING TOOperations Managers, Practice Manager & Partners
Job description
Job responsibilities
Main duties of the role (not an exhaustive list) :
- To provide an efficient service for GPs and the practice managers and other health professionals as required. This includes the typing of letters, reports, and patient referrals via e-Referral system.
- Monitor hospital referral letters via the e-Referral system and update GPs when required advising of any rejections or queries.
- Send 2WW (Two Week Wait) referrals by the appropriate system as presented and ensure the referral is recorded appropriately
- Check that 2WW referrals have been attended and report any DNAs to the referring GP
- Deal with hospital enquiries results, appointments etc
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To retrieve medical records and assist the completion of medical/insurance records subject access requests and medical forms.
- To invoice and record payments for insurance/solicitor requests.
- Provide holiday/sickness cover for your colleagues where necessary
- Work across both sites
- Any other duties reasonable to your position
REPORTING TOOperations Managers, Practice Manager & Partners
Person Specification
Experience
Essential
- Recognises the importance of patient services and value every patient and their needs
- Has strong communication skills, oral and written
- Strong administrative skills
- Excellent attention to detail
- Flexible and hard working
- Is positive about developing their own skills and abilities throughout the entire duration of their career
- Committed to working together with the whole practice team to achieve the desired outcomes
- Who will reflect upon their own performance, accept feedback and engage in development
Desirable
- Previous healthcare experience
- Previous secretarial experience
- Previous EMIS web or DOCMAN experience
Person Specification
Experience
Essential
- Recognises the importance of patient services and value every patient and their needs
- Has strong communication skills, oral and written
- Strong administrative skills
- Excellent attention to detail
- Flexible and hard working
- Is positive about developing their own skills and abilities throughout the entire duration of their career
- Committed to working together with the whole practice team to achieve the desired outcomes
- Who will reflect upon their own performance, accept feedback and engage in development
Desirable
- Previous healthcare experience
- Previous secretarial experience
- Previous EMIS web or DOCMAN experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.