Practice Manager Assistant - Part Time

Job description

Job responsibilities

• As a Practice Manager Assistant, you will be responsible for supporting the Practice Manager in the day-to-day operations of the practice .This role covers a wide range of duties, essential to the smooth and efficient running of the practice. You need to be organised and have excellent administration and IT skills. This is a busy environment and need the ability to work under pressure. You will be fully supported by the Practice Manager and the Senior Partners.

• You will be involved in a wide range of activities, including HR, business planning, handling financial systems for the practice (including payroll), selecting, training, and supervising non-clinical staff, developing and supervising appointment systems that work well for patients and clinicians, ensuring accurate records are kept, and liaising with local health organisations. You will also be responsible for developing strategies for the practice on issues such as computer systems and security, expanding or changing services, and long-term services.

• To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays.
• To ensure that strict confidentiality protocols are adhered to.
• Attending and contributing to practice meetings.
• To attend training sessions on behalf of the practice as required.
• To comply with health & safety procedures and report any areas of concern to the Practice Manager.
• To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.

Effort & Environment

• Use of PC on a daily basis requiring a high level of concentration for speed and accuracy.
• Receives highly sensitive and confidential information from patients and Practice staff.
• Requires long periods of time sitting but also filing which requires lots of bending and getting up and down.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

Use personal security systems within the workplace according to Practice guidelines

Identify the risks involved in work activities and undertaking such activities in a way that manages those risks

Make effective use of training to update knowledge and skills

Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Report potential risks identified

Equality and Diversity:

Act in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment and participation in an annual appraisal

Quality:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

Write and apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the NHS/Practice, these priorities will develop and change in consultation with the post holder in line with service business needs and priorities

Person Specification

Person Specification

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Will need to undergo a Disclosure Barring Service (DBS) check

Desirable

• GCSE Mathematics & English (C or above)
• Experience of administrative duties
• Experience of working in a health care setting
• Systmone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burnside Surgery

Address

Waters Meeting Health Centre

Waters Meeting Road

Bolton

Greater Manchester

BL1 8TT

Employer's website

https://www.burnsidesurgery.nhs.uk/ (Opens in a new tab)