- Greets patients in a friendly and courteous manner at all times.
- To answer telephone calls in a polite and professional manner.
- To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system
- To ensure that surgeries and clinics run on time, making sure that the doctors and other clinicians are aware of their schedules.
- Answering patients non clinical queries
- To open the post, and distribute accordingly.
- To arrange new patient registrations, explaining the surgery policies.
- To listen to patient complaints, making sure that they are addressed and dealt with appropriately.
- To retrieve patients medical records for various clinics and surgeries.
- To file patients records in the correct manner.
- To check and update patients addresses, telephone numbers etc, on both manual and computerised records.
- To create new patients medical records.
- Issuing repeat prescriptions.
- To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays.
- Make drinks and wash up, ensure tea/coffee supplies adequate, purchase new stocks.
- Chaperone GP if required.
- To ensure that the surgery in which you are working is left secure after use at all times during your work hours and ensuring Practice premises and perimeters are left secure at the end of the day.
- Shared responsibility for reception, waiting rooms and consultation rooms upkeep and tidiness including leaflets and posters
- To ensure that strict confidentiality protocols are adhered to.
- Attending and contributing to practice meetings.
- To attend training sessions on behalf of the practice as required.
- To comply with health & safety procedures and report any areas of concern to the Practice Manager.
- To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.
Effort & Environment
- Use of PC on a daily basis requiring a high level of concentration for speed and accuracy.
- Receives highly sensitive and confidential information from patients and Practice staff.
- Requires long periods of time sitting but also filing which requires lots of bending and getting up and down.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
Use personal security systems within the workplace according to Practice guidelines
Identify the risks involved in work activities and undertaking such activities in a way that manages those risks
Make effective use of training to update knowledge and skills
Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Report potential risks identified
Equality and Diversity:
Act in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment and participation in an annual appraisal
Quality:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
Write and apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the NHS/Practice, these priorities will develop and change in consultation with the post holder in line with service business needs and priorities