Job responsibilities
Job
Description
Job title: Medical Receptionist
Responsible to: Business Practice
Manager
Salary Depending on relevant experience
& qualifications
Hours of work: Weekly rota basis in line
with Practice business hours
- Days of
work: Monday – Friday
- Hours of
work: As per Rota, but starting
times of 07:50 and finishing times of 18:30
Responsible for: The main responsibility of
this role is to ensure that all patients receive an efficient, helpful and professional
service from the Practice. It is essential that all duties are undertaken with
courtesy within a team environment; and that standards of confidentiality and
information governance requirements are maintained
Main Duties:
Patients
Welcoming patients at the Reception desk
Ensuring all patient arrivals for appointments
for surgeries and clinics are managed effectively
Directing patients to GPs and Nurses for
appointments as required
Booking Appointments for surgeries and
clinics
Dealing with enquiries, in person or by
telephone if required
Ensuring patients receive any prescriptions
at reception efficiently and in confidence
Accepting pathology samples for transport
to the lab
Business
This role is seen as the “face” of the Practice
for both patients and other visitors and is therefore required to promote the
services of Peel GPs in a professional manner
Reception
Waiting Area and Reception Desk
Ensure the areas are kept tidy and well presented
Ensure that key information (for example opening
times and medical student notices etc.) are clearly visible and up-to-date
Tidy and dispose of old or torn magazines
and newspapers
Ensure that the leaflet rack is reviewed on
a daily basis so that mandatory information is for patients is available
Telephone
System
Deal with requests for home visits ensuring
these are relayed to the GP as per policy
Accept and process requests for
prescriptions e.g. via the telephone, email , post and the prescription basket
Ensure telephone system is in the correctly
operating to maintain patient services
Deal with other enquiries efficiently
Communication
and Information
Daily use of the clinical software system VISION
Record accurate data both written and electronic
Process messages in a timely and accurate
manner as per policy
Prepare data for entering on computer
Participate in audits as required
Assist with QoF (Quality and Outcome
Framework)
Recalls
Scanning of documents
Liaise with other health care professionals
and agencies as required
Participate in Practice learning sessions
Attend meetings e.g. staff, I.T team and
patient participation group
Work as a member of the wider Practice
team, supporting an environment of engagement and goodwill
Promote and represent Peel GPs at meetings
and visits in a professional manner
Information
Governance
Patients entrust us with and allow us to
gather sensitive information in relation to their health and social well
being. They do so in confidence and have
the right to expect that staff will respect their confidentiality and act appropriately.
- In the performance of the duties and responsibilities outlined
in this job description, the post-holder will have access to confidential
information relating to patients and their carers/family members, Practice
staff, other healthcare workers, the NHS and Peel GPs.
- The post-holder will have access, either written or verbal, to
business sensitive information. All
information is to be regarded as strictly confidential. Information may only be divulged to
authorized persons in accordance with Practice policies and procedures
relating to confidentiality, NHS Code of Practice and the Data Protection
Act or any other statute
General
Housekeeping
Prepare clinical rooms for surgery
Ensure GP surgeries are adequately stocked
with stationery, specimen bottles and lab forms
Assist in the accurate stock control of
stationery
Maintain medical records to a high standard
Retrieve and file medical records as
required
Participate in the Practice annual
appraisal and performance review process
Attend and comply with all Health &
Safety training and regulations
Attend resuscitation training
This job description provided a summary of the key
duties expected from the role however, these may be revised as changes in
working practice are introduced or the needs of the Practice change. Staff
are required to undertake appropriate training , mandatory and developmental, as
requested. They are also required to cover duties of colleagues during periods
of absence.
We
work in a smoke free environment and this includes building grounds.