Medical Receptionist/Administrator

Job description

Job responsibilities

To greet patients in a professional, friendly and courteous manner at all times

To answer telephone calls in a polite and professional manner

To make appointments for the various clinicians using the Practice clinical information system

Registration of new patients

Triage Patients appropriately

To monitor stock quantity on a monthly basis

To monitor the expiration of any stock

To take logs of essential appliances in accordance with the schedule

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

To locate relevant information for patients (test results, letters, forms etc) and direct their queries to the appropriate staff member.

Answering patient queries regarding various Practice policies and initiatives

To listen to patient complaints, making sure that they are addressed and dealt with appropriately

To process all hospital correspondence accurately in line with practice policies

Process repeat prescriptions as per the Practice policy

To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays

Chaperone GP if required, following training

Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters

To ensure that strict confidentiality protocols are adhered to

Attend and contribute to staff meetings

Promote, encourage and activate patient on-line access

Ensure relevant/appropriate contacts with patients are documented in notes

Ensure email, tasks and EMIS email are checked and processed daily.

You must be able to cope with difficult patients in an efficient manner while still maintaining a high level of professionalism

To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager This job description is intended as a guide to the main duties of the post and may be subject to change in relation to the development of the service. Any changes made will be in consultation with the post holder.

To promote a helpful and supportive image of the practice at all times in line with the Practices commitment to the highest possible standards of patientcare.

Person Specification

Qualifications

Essential

• Secondary school education

Desirable

• Evidence of commitment to on-going personal and professional development

Experience

Essential

• Experience of working as part of a team
• Experience of working in a customer service environment
• IT proficient and quick to learn new programmes .
• Ability to deal with people in person and on the phone
• Able to work with a wide variety of tasks
• Ability to work without supervision
• Flexible with regard to working hours, e.g. holiday cover
• Speech: clear and articulate
• Manner: pleasant and professional

Desirable

• Experience working within a GP practice
• EMIS or any GP system knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Barkantine Practice

Address

Barkantine Clinic

121 Westferry Road

London

E14 8JH

Employer's website

https://www.barkantine.nhs.uk (Opens in a new tab)