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Star Lane Medical Centre

Customer Service Assistant

The closing date is 30 May 2025

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Job summary

We are looking for a caring, dynamic, and capable person who will work with the team to deliver exceptional service to patients, colleagues, and other stakeholders.

Main duties of the job

You will be passionate about providing excellent customer service to our patients. Communication and IT are key with the ability to organise and prioritise tasks. Verbal and written skills will be of a high standard.

Duties:

  • Handle inbound customer queries in person, via telephone, email, NHS app, texting, acting in a professional manner.
  • General Administrative support
  • Maintaining records
  • Building security

About us

We are a training practice with a friendly team. The Medical Centre is situated in Canning Town, London Borough of Newham. We are also part of the South One Newham Primary Care Network (PCN)

Details

Date posted

15 May 2025

Pay scheme

Other

Salary

£12.21 to £13.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2741-25-0001

Job locations

121 Star Lane

Canning Town

Newham

E16 4QH


Job description

Job responsibilities

  • Greeting and Assisting Patients: They are the first point of contact for patients, greeting them and assisting with their needs, whether in person or over the phone
  • Appointment Management: Scheduling and managing appointments for patients, including handling cancellations and rescheduling.
  • Telephone and Email Management: Answering calls and emails, directing them to the appropriate staff, and taking messages when necessary.
  • Administrative Support: Providing administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals.
  • Handling Patient Enquiries: Addressing patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information.
  • Maintaining Records: Ensuring that patient records are up-to-date and accurately filed.
  • Building Security: Ensuring the security of the practice premises, including opening and closing the surgery.

Job description

Job responsibilities

  • Greeting and Assisting Patients: They are the first point of contact for patients, greeting them and assisting with their needs, whether in person or over the phone
  • Appointment Management: Scheduling and managing appointments for patients, including handling cancellations and rescheduling.
  • Telephone and Email Management: Answering calls and emails, directing them to the appropriate staff, and taking messages when necessary.
  • Administrative Support: Providing administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals.
  • Handling Patient Enquiries: Addressing patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information.
  • Maintaining Records: Ensuring that patient records are up-to-date and accurately filed.
  • Building Security: Ensuring the security of the practice premises, including opening and closing the surgery.

Person Specification

Qualifications

Essential

  • A good standard of GCSEs, particularly in English and Maths, is preferred

Experience

Essential

  • Previous experience in a customer service or administrative role.
  • Strong literacy, numeracy, and IT skills are essential.
  • Good communication, organizational, and customer service skills.
  • Friendly, patient, and understanding, with the ability to work accurately and methodically.
  • The ability to handle stressful situations and deal with upset or angry patients.

Desirable

  • Experience specifically in a healthcare setting, such as another GP practice.
Person Specification

Qualifications

Essential

  • A good standard of GCSEs, particularly in English and Maths, is preferred

Experience

Essential

  • Previous experience in a customer service or administrative role.
  • Strong literacy, numeracy, and IT skills are essential.
  • Good communication, organizational, and customer service skills.
  • Friendly, patient, and understanding, with the ability to work accurately and methodically.
  • The ability to handle stressful situations and deal with upset or angry patients.

Desirable

  • Experience specifically in a healthcare setting, such as another GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Star Lane Medical Centre

Address

121 Star Lane

Canning Town

Newham

E16 4QH


Employer's website

https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)

Employer details

Employer name

Star Lane Medical Centre

Address

121 Star Lane

Canning Town

Newham

E16 4QH


Employer's website

https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR

Portia Corcho

hr.slmc@nhs.net

02074764862

Details

Date posted

15 May 2025

Pay scheme

Other

Salary

£12.21 to £13.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2741-25-0001

Job locations

121 Star Lane

Canning Town

Newham

E16 4QH


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