HR/Operations Manager

Job description

Job responsibilities

Lead and manage the clinical and administrative staff to implement the partners decisions.

Devise and maintain Practice policies and ensure compliance with them.

Overall accountability for recruitment and retention of staff, as well as their ongoing training, development, performance management and welfare.

Drive and monitor performance management, appraisal, and talent development.

Lead on employee relations, ensuring fair and consistent application of policies and procedures

Support management and organizational development.

Oversee risk management processes, including compliance with CQC, H&S legislation, and all contractual, ICB, statutory and regulatory obligations.

Maintain and develop positive relationships with patients, organizing patient participation, and managing complaints

Oversee the maintenance, safety, and operational efficiency of the building and facilities

Liaise and attend meetings with our PCN, ICB, community services, suppliers and other external stakeholders and feedback salient points and actions.

This list is not exhaustive but above all the successful applicant must have a thirst for knowledge and attention to detail to manage a wide range of HR and operational responsibilities.

Although we are primarily looking for someone with substantial experience in a GP setting (at least 5 years) we will consider applicants with less than this, but with evidence of advanced skills in the above or experience in other senior HR management roles.

Person Specification

Qualifications

Essential

• Extensive general HR experience gained within a healthcare or service-based environment
• Degree-level qualification or equivalent experience
• CIPD qualified (Level 5 or above preferred)
• Strong interpersonal and influencing skills with the ability to build trusted relationships across all levels
• Proactive, adaptable, and solution-focused approach
• Competence in Microsoft Office and HR information systems
• Experience of CQC, H&S, statutory and regulatory compliance

Desirable

• NHS/Primary care/General Practice/PCN experience
• Experience working within NHS or Primary Care frameworks
• Business acumen related to workforce planning
• Masters degree in human resources management or related discipline
• Experience with EMIS, Docman and Accurx.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Summercroft Surgery

Address

Starts Hill Road

Farnborough

Orpington

Kent

BR6 7AR

Employer's website

http://summercroft.net/ (Opens in a new tab)