Job summary
We are a forward thinking and friendly Practice providing quality care for over 20,000 patients in the local community. A fantastic opportunity has arisen to join our team as a confident, reliable, and conscientious Medical Receptionist. If you enjoy working in a busy, caring environment and have a flexible and adaptable approach with a customer service focus you may be the person we are looking for to join our valued reception team.
As a Medical Receptionist you will provide the highest standards of support to our clinical team, practice management and most importantly our patients. This will involve working co-operatively and efficiently with other members of the Administration teams to ensure the smooth running of the service. You will undertake a wide variety of duties including using our clinical system to make appointments, reception duties and various administrative tasks. Our team provides a courteous and respectful service to every patient to meet their individual needs.
Main duties of the job
Working as a Medical Receptionist in the practice requires excellent customer service skills. Experience of call handling in a busy and changing environment is desirable. As a member of the reception team, you will be required to use your excellent communication skills, both verbal and written, with the ability to work confidently and in a calm manner when under pressure and dealing with several tasks at once. Confidentiality is key to the role which requires honesty, discretion, and a sympathetic approach.
To use the clinical system you will need a good level of IT literacy. Familiarity with Microsoft Office and the use of emails is essential.
About us
This is a permanent role with an NHS pension, four weeks annual leave including bank holidays (pro rata).
Additional staff benefits include NHS Blue Light card and Cycle scheme.
In the course of seeking treatment, patients entrust our staff with personal information. In turn our staff work in accordance with the policies and procedures of the practice with upmost confidentiality and integrity.
The team is incredibly welcoming and supportive. A full induction programme and on-going training will be provided.
Job description
Job responsibilities
- Adhere to Practice procedures and protocols. When protocols or systems change
immediately adapt to make these changes part of your routine approach to
work
- Excellent
time keeping is essential as well as following the sickness and holiday
Practice protocols
- Available for reception cover during times of staff shortages
(including holiday & sickness cover)
- Be
prepared to work in other teams within the Practice if necessary
- Contribute
to working co-operatively and efficiently with other members of the
reception and administration team
- Be
courteous and respectful of every patient and their individual needs
- As a
member of the reception team you will provide patient services either on
the telephone or at reception.
- Take clear
messages for other colleagues working at the Practice
- Assist and
work closely with other members in the Primary Health Care Team and
Secondary Care, when needed
- Carry out
your own designated tasks with care and efficiency
- Regularly
check your NHS email account responding efficiently
- Regular reviews and yearly appraisals
are carried out to review your work and to search out and define any
training needs
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the above information. Duties may be varied from time to time under the direction of the management team.
Job description
Job responsibilities
- Adhere to Practice procedures and protocols. When protocols or systems change
immediately adapt to make these changes part of your routine approach to
work
- Excellent
time keeping is essential as well as following the sickness and holiday
Practice protocols
- Available for reception cover during times of staff shortages
(including holiday & sickness cover)
- Be
prepared to work in other teams within the Practice if necessary
- Contribute
to working co-operatively and efficiently with other members of the
reception and administration team
- Be
courteous and respectful of every patient and their individual needs
- As a
member of the reception team you will provide patient services either on
the telephone or at reception.
- Take clear
messages for other colleagues working at the Practice
- Assist and
work closely with other members in the Primary Health Care Team and
Secondary Care, when needed
- Carry out
your own designated tasks with care and efficiency
- Regularly
check your NHS email account responding efficiently
- Regular reviews and yearly appraisals
are carried out to review your work and to search out and define any
training needs
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the above information. Duties may be varied from time to time under the direction of the management team.
Person Specification
Experience
Essential
- Experience dealing with enquiries over the telephone
- customer service skills
Desirable
- Familiar with medical technology
- experience in working in general practice
Qualifications
Essential
- Experience of working in a public reception environment
- Experience of dealing with public/patients
- commitment to personal and professional development
Desirable
- NVQ level 2 or above in customer service
- Experience of medical reception work in primary care
Person Specification
Experience
Essential
- Experience dealing with enquiries over the telephone
- customer service skills
Desirable
- Familiar with medical technology
- experience in working in general practice
Qualifications
Essential
- Experience of working in a public reception environment
- Experience of dealing with public/patients
- commitment to personal and professional development
Desirable
- NVQ level 2 or above in customer service
- Experience of medical reception work in primary care
