Patient Services Manager

Bradford on Avon & Melksham Health Partnership


This job is now closed

Job summary

An exciting opportunity has arisen to work with a dynamic and friendly GP practice located in the idyllic town of Bradford on Avon (with river, canal and architecture), 8 miles south east from Bath.

We are seeking a self-motivated, enthusiastic, flexible and proactive individual to join the Practice Management Team, responsible for all patient service aspects of the provision of high quality patient services within a safe, efficient working environment.

The post holder will play a pivotal role in managing the day-to-day operability of the practice, motivating and managing staff, optimising efficiency and overall performance.

Main duties of the job

You will have a comprehensive knowledge of SystmOne (TPP) clinical system, you may currently be a Team Leader looking to take the next step into a management role and you will be able to work until 18:30 at least 3 nights a week. You may wish to work 4 long days or start your working day a little later on the days where you work until 18:30.

You will have a strong understanding of Primary Care and the needs of our patients and staff.You will manage a small team, of co-ordinators who manage the medical receptionists. You will help this team manage/develop and recruit the appropriate staff and be accountable for setting and ensuring delivery of their targets.

You will be happy to take the lead in any patient services queries or complaint and be able to diffuse challenging situations. You will enjoy problem solving and have an eye for detail, especially when creating staff or patient information leaflets/newsletters.

About us

We are a responsive, innovative and ambitious training practice (with a number of trainee GPs, Nurses and Apprentices), who pride ourselves on delivering safe and timely care, enabling patients to optimise their health and well-being. We offer our staff the opportunity to develop their skills and competencies by providing in-house (and external - where appropriate) training and mentorship, in a supportive and nurturing environment.

The current Practice team consists of 7 GP partners, GP Associates, Retained GPs, as well as a multi-disciplined team consisting of Clinical Pharmacists, Emergency Nurses, Practice Nurses, HCAs, a Paramedic and an Emergency Care Practitioner as well as non-clinical staff. We also have a Clinical Trials team who are passionate about bringing break-through treatments to our patients. We are in the process of expanding the team to incorporate further areas of expertise into our multi-disciplinary team.

Job description

Job responsibilities

The Patient Services Manager will join the Bradford on Avon & Melksham Health Partnership Management Team and focus on the day-to-day operability of the practice, championing high quality patient care, collaborative working, service delivery, learning and development and promoting a positive working environment.

You will take the lead in patient services queries and be able to diffuse challenging situations. You will enjoy problem solving and have an eye for detail, especially when creating staff or patient information leaflets/newsletters.

You will embrace new technology and be able to work alongside patients and staff to evaluate, compare, communicate and deliver new IT solutions, in a way which is simple for both patients and staff to understand and therefore adopt.

Person Specification



  • Good standard of education with excellent literacy and numeracy skills


  • Leadership and / or Management Qualification



  • Experience of working with the general public
  • Experience of working in a health care setting
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of workforce planning
  • NHS / Primary Care General Practice experience
  • Experience of producing agendas and minutes for meetings


  • Experience of leading multidisciplinary teams
  • Relevant health and safety experience



  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Strong leadership skills
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Systmone knowledge
  • Effective time management (Planning & Organising)
  • Ability to develop, implement and embed policy and procedure
  • Ability to motivate and train staff
  • Proven problem solving & analytical skills


  • Strategic thinker

Personal Qualities


  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford on Avon & Melksham Health Partnership


Health Centre

Station Approach

Bradford on Avon


BA15 1DQ

Employer's website (Opens in a new tab)

For questions about the job, contact:

Ellen Wilson


Date posted

28 August 2021

Pay scheme






Working pattern

Full-time, Flexible working

Reference number


Job locations

Health Centre

Station Approach

Bradford on Avon


BA15 1DQ

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