Job summary
An exciting
opportunity has arisen to work with a dynamic and friendly GP practice located
in the idyllic town of Bradford on Avon (with river, canal and architecture), 8
miles south east from Bath.
We are seeking
a self-motivated, enthusiastic, flexible and proactive individual to join the Practice Management Team, responsible for all patient service aspects of the
provision of high quality patient services within a safe, efficient working
environment.
The post
holder will play a pivotal role in managing the day-to-day operability of the
practice, motivating and managing staff, optimising efficiency and overall
performance.
Main duties of the job
You will have a comprehensive knowledge of SystmOne (TPP) clinical system, you may currently be a Team Leader looking to take the next step into a management role and you will be able to work until 18:30 at least 3 nights a week. You may wish to work 4 long days or start your working day a little later on the days where you work until 18:30.
You will have a strong understanding of Primary Care and the needs of our patients and staff.You will manage a small team, of co-ordinators who manage the medical receptionists. You will help this team manage/develop and recruit the appropriate staff and be accountable for setting and ensuring delivery of their targets.
You will be happy to take the lead in any patient services queries or complaint and be able to diffuse challenging situations. You will enjoy problem solving and have an eye for detail, especially when creating staff or patient information leaflets/newsletters.
About us
We
are a responsive, innovative and ambitious training practice (with a number of trainee GPs, Nurses and Apprentices), who pride
ourselves on delivering safe and timely care, enabling patients to optimise
their health and well-being. We offer our staff the opportunity to develop
their skills and competencies by providing in-house (and external - where
appropriate) training and mentorship, in a supportive and nurturing
environment.
The
current Practice team consists of 7 GP partners, GP Associates, Retained GPs,
as well as a multi-disciplined team consisting of Clinical Pharmacists,
Emergency Nurses, Practice Nurses, HCAs, a Paramedic and an Emergency Care
Practitioner as well as non-clinical staff. We also have a Clinical Trials team who are passionate about bringing break-through treatments to our patients. We are in the process of expanding
the team to incorporate further areas of expertise into our multi-disciplinary
team.
Job description
Job responsibilities
The Patient Services Manager will
join the Bradford on Avon & Melksham Health Partnership Management Team
and focus on the day-to-day operability of the practice, championing high quality
patient care, collaborative working, service delivery, learning and development
and promoting a positive working environment.
You will take
the lead in patient services queries and be able to diffuse challenging
situations. You will enjoy problem solving and have an eye for detail,
especially when creating staff or patient information leaflets/newsletters.
You
will embrace new technology and be able to work alongside patients and staff to
evaluate, compare, communicate and deliver new IT solutions, in a way which is simple for both patients and staff to understand and therefore adopt.
Job description
Job responsibilities
The Patient Services Manager will
join the Bradford on Avon & Melksham Health Partnership Management Team
and focus on the day-to-day operability of the practice, championing high quality
patient care, collaborative working, service delivery, learning and development
and promoting a positive working environment.
You will take
the lead in patient services queries and be able to diffuse challenging
situations. You will enjoy problem solving and have an eye for detail,
especially when creating staff or patient information leaflets/newsletters.
You
will embrace new technology and be able to work alongside patients and staff to
evaluate, compare, communicate and deliver new IT solutions, in a way which is simple for both patients and staff to understand and therefore adopt.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and / or Management Qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of workforce planning
- NHS / Primary Care General Practice experience
- Experience of producing agendas and minutes for meetings
Desirable
- Experience of leading multidisciplinary teams
- Relevant health and safety experience
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Strong leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Systmone knowledge
- Effective time management (Planning & Organising)
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- Proven problem solving & analytical skills
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and / or Management Qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of workforce planning
- NHS / Primary Care General Practice experience
- Experience of producing agendas and minutes for meetings
Desirable
- Experience of leading multidisciplinary teams
- Relevant health and safety experience
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Strong leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Systmone knowledge
- Effective time management (Planning & Organising)
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- Proven problem solving & analytical skills
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
