Job summary
We
are a forward thinking and friendly Practice providing quality care for over
20,000 patients in the local community. A fantastic opportunity has arisen to
join our patient services team as a confident, reliable and conscientious Medical Receptionist(full time/part time
applications considered). If you enjoy working in a busy, caring environment and
have a flexible and adaptable approach you may be the person we are looking for
to join our valued team.
As a
Medical receptionist you will provide the highest standards of support to our clinical
team, practice management and patients .This will involve working
co-operatively and efficiently with other members of the Patient Services team to
ensure the smooth running of the service. You will undertake a wide variety of
duties including using our clinical system to make appointments, reception
duties and various administrative tasks. Our team provide a courteous and
respectful service to every patient to meet their individual needs.
Main duties of the job
Working as a Medical Receptionist in the practice requires excellent customer service skills. Experience of call handling in a busy and changing environment is desirable. As a member of the patient services team you will be required to be a good communicator, both verbal and written, with the ability to work calmly and confidently when under pressure and dealing with several tasks at once. Confidentiality is key to the role which requires honesty, discretion and a sympathetic approach.
To use the clinical system you will need a good level of IT literacy, and familiarity with Microsoft Office and and emails is desirable.
Minimum GCSE Grade C in English &Maths.
About us
This is a permanent
role with an NHS pension, four weeks annual
leave and bank holidays (pro rata).
Additional staff benefits include:
NHS Blue Light card
Cycle scheme
Computer scheme
Childcare vouchers
In the course of seeking treatment, patients
entrust our staff with personal information. In turn our staff work in accordance with the policies and
procedures of the practice with upmost confidentiality and integrity.
The team are incredibly welcoming and supportive and a full induction programme and on-going training will be provided.
Job description
Job responsibilities
Aims of Post:
To provide the highest standards of clerical support to the General Practitioner Partners and Practice Management of the Bradford on Avon & Melksham Health Partnership. Always acting in a helpful and courteous manner to patients and staff.
General Responsibilities of being a member of the
Admin & Reception Team
Follow Practice procedures and protocols. When protocols or systems change immediately adapt to make these changes part of your normal approach to work
- Follow the sickness and holiday Practice protocols
- Regularly be available for reception cover during times of staff shortages (including holiday & sickness cover)
- Be prepared to work in other teams within the Practice if necessary
- Be punctual and arrive to work on time and be available to work at either branch Surgery if the need arises
- Contribute to working co-operatively and efficiently with other members of the reception/admin team to ensure the smooth running of the department
- Be courteous, conscientious and respectful of every patient and their individual needs
- Help with patients at the reception desk and promptly answer the telephone asking the caller if they are able to hold (if needed) always ensuring a colleague is able to cover the line if you need to leave your position for a particular reason
- Take clear messages for other colleagues working at the Practice
- To help patients with prescription requests, where needed
- Assist and work closely with other members in the Primary Health Care Team and Secondary Care, when needed
- Carry out your own designated tasks with care and efficiency
- Regularly check your NHS email account responding efficiently and acting promptly to any Practice information/tasks relevant to your work such as fraud alerts and computer security. Responsible for switching on the automatic 'out of office' email notifications for any period of time you are on leave
Regularly check your personal SystmOne tasks and ensure the IT Lead has entered your annual leave on to SystmOne or another colleague has been asked to check your task inbox for any period of time you are on leave
- Assist the Quality Outcome Framework (QOF) Administrator and actively take part in recalls when help needed to meet targets; for instance telephoning patients that are due their Hypertension review or telephoning patients that are eligible for a flu vaccination and booking them an appointment
- Take part in ad-hoc pilot work and annual Practice specific work that is asked of sub-group teams such as handing out and collating patient questionnaires and GP surveys
- Promote the Monthly Topic of Focus by actively asking patients set questions when indicated and recording the information accordingly in the patients medical record. Contribute to ideas surrounding the Monthly Topic of Focus and support the St. Damians Team Administrator with any publicity needed to advertise a topic specific to your role
- Maximise infection control by using sanitising wipes before and after your shift on your computer, accompanying IT equipment and surrounding workstation
- Ensure that all computer software (where appropriate) at your workstation is switched off at the end of your shift and responsibility is taken for switching off any electrical equipment such as air con units/fans/lights/radios etc. if you are the last colleague to leave the office or reception area
- Be aware, appraisals are carried out once a year to review your work and to search out and define any training needs
Any other duties may be required within the skills and experience of the post holder. This job description is not exhaustive
Job description
Job responsibilities
Aims of Post:
To provide the highest standards of clerical support to the General Practitioner Partners and Practice Management of the Bradford on Avon & Melksham Health Partnership. Always acting in a helpful and courteous manner to patients and staff.
General Responsibilities of being a member of the
Admin & Reception Team
Follow Practice procedures and protocols. When protocols or systems change immediately adapt to make these changes part of your normal approach to work
- Follow the sickness and holiday Practice protocols
- Regularly be available for reception cover during times of staff shortages (including holiday & sickness cover)
- Be prepared to work in other teams within the Practice if necessary
- Be punctual and arrive to work on time and be available to work at either branch Surgery if the need arises
- Contribute to working co-operatively and efficiently with other members of the reception/admin team to ensure the smooth running of the department
- Be courteous, conscientious and respectful of every patient and their individual needs
- Help with patients at the reception desk and promptly answer the telephone asking the caller if they are able to hold (if needed) always ensuring a colleague is able to cover the line if you need to leave your position for a particular reason
- Take clear messages for other colleagues working at the Practice
- To help patients with prescription requests, where needed
- Assist and work closely with other members in the Primary Health Care Team and Secondary Care, when needed
- Carry out your own designated tasks with care and efficiency
- Regularly check your NHS email account responding efficiently and acting promptly to any Practice information/tasks relevant to your work such as fraud alerts and computer security. Responsible for switching on the automatic 'out of office' email notifications for any period of time you are on leave
Regularly check your personal SystmOne tasks and ensure the IT Lead has entered your annual leave on to SystmOne or another colleague has been asked to check your task inbox for any period of time you are on leave
- Assist the Quality Outcome Framework (QOF) Administrator and actively take part in recalls when help needed to meet targets; for instance telephoning patients that are due their Hypertension review or telephoning patients that are eligible for a flu vaccination and booking them an appointment
- Take part in ad-hoc pilot work and annual Practice specific work that is asked of sub-group teams such as handing out and collating patient questionnaires and GP surveys
- Promote the Monthly Topic of Focus by actively asking patients set questions when indicated and recording the information accordingly in the patients medical record. Contribute to ideas surrounding the Monthly Topic of Focus and support the St. Damians Team Administrator with any publicity needed to advertise a topic specific to your role
- Maximise infection control by using sanitising wipes before and after your shift on your computer, accompanying IT equipment and surrounding workstation
- Ensure that all computer software (where appropriate) at your workstation is switched off at the end of your shift and responsibility is taken for switching off any electrical equipment such as air con units/fans/lights/radios etc. if you are the last colleague to leave the office or reception area
- Be aware, appraisals are carried out once a year to review your work and to search out and define any training needs
Any other duties may be required within the skills and experience of the post holder. This job description is not exhaustive
Person Specification
Qualifications
Essential
- Minimum GCSE Grade C in English and Maths
Desirable
- Minimum GCSE Grade C in ICT
Experience
Essential
- Customer Service experience
- Data entry experience
Desirable
- Experience of working in a GP Practice
- Experience of telephone work/call handling
- Experience of working in a role where confidentiality is paramount
- Evidence of job stability
Interpersonal skills
Essential
- Good team worker
- To have a sympathetic approach and positive attitude when dealing with patients
- To stay calm when dealing with a difficult situation
- Good negotiator
- Honest, discreet & trustworthy
- Personality to match culture of practice
IT skills
Essential
- Keyboard skills
- IT literate
- Familiar with e-mailing
Desirable
- Use of Microsoft Office
- Use of Systmone (GP surgery software)
Personal attributes
Essential
- Well mannered and clearly spoken
- Excellent telephone manner
- Well presented
- Adaptable & flexible approach to work
- Confident
- Works well under pressure and able to work in a busy environment.
- Able to prioritise and deal with several tasks at one time.
- Attention to detail & thorough
- Positive attitude to change
- Ability to work alone or in a team high self motivation
Desirable
- Quick learner
- Ability to be innovative
Person Specification
Qualifications
Essential
- Minimum GCSE Grade C in English and Maths
Desirable
- Minimum GCSE Grade C in ICT
Experience
Essential
- Customer Service experience
- Data entry experience
Desirable
- Experience of working in a GP Practice
- Experience of telephone work/call handling
- Experience of working in a role where confidentiality is paramount
- Evidence of job stability
Interpersonal skills
Essential
- Good team worker
- To have a sympathetic approach and positive attitude when dealing with patients
- To stay calm when dealing with a difficult situation
- Good negotiator
- Honest, discreet & trustworthy
- Personality to match culture of practice
IT skills
Essential
- Keyboard skills
- IT literate
- Familiar with e-mailing
Desirable
- Use of Microsoft Office
- Use of Systmone (GP surgery software)
Personal attributes
Essential
- Well mannered and clearly spoken
- Excellent telephone manner
- Well presented
- Adaptable & flexible approach to work
- Confident
- Works well under pressure and able to work in a busy environment.
- Able to prioritise and deal with several tasks at one time.
- Attention to detail & thorough
- Positive attitude to change
- Ability to work alone or in a team high self motivation
Desirable
- Quick learner
- Ability to be innovative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
