Care Coordinator

Bridge Street Medical Centre

Information:

This job is now closed

Job summary

We have created two new Care Coordinator roles, to work within our Primary Care Network (PCN) multidisciplinary healthcare team.  One of these vacancies has been filled internally and we are looking to complement this with a second external candidate.  Both Care Coordinators will work closely with our PCN Social Prescriber and other clinical and non-clinical staff within the Practice and the broader PCN, to serve our patients well.

Main duties of the job

The successful candidate will play a key role in proactively identifying and working with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They will work closely with GPs and practice teams, making sure that appropriate support is made available to people; supporting them to understand and manage their condition and ensuring their changing needs are addressed. They will enable people to access the services and support they require to meet their health and wellbeing needs, helping to improve people’s quality of life.

They will work alongside social prescribing link workers and other staff to provide an all-encompassing approach to personalised care and enable people navigate through the health and care system.

The postholder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential.

The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families or carers.

About us

Bridge Street Medical Centre is a busy GP Practice in the heart of Cambridge. We have a diverse population of more than 10,600 patients living within our city centre boundary. We value teamwork and the clinical and non-clinical staff all work hard together to serve our patients well, especially with the added pressures during the pandemic.

We think it is important to be able to bring your whole self to work at Bridge Street and we want our staff to flourish in their roles. You will find supportive management, including access to an Employee Assistance Programme as well as on-the-job and online / classroom training, where required.

You can find out more at our website, www.bridgestreetmedicalcentre.com or by following us on Facebook at www.facebook.com/BridgeStreetCambridge or Instagram at www.instagram.com/bridgestreetcambridge/.

Job description

Job responsibilities

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a person’s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care coordinators review patients’ needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers and other professionals where appropriate.

Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. Their aim is to help people improve their quality of life.

The successful candidate will be based in a local cluster of General Practices as part of Cantab Primary Care Network (PCN). They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the PCN’s multidisciplinary team, working alongside social prescribing link workers and other staff to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN. There may be a need to work remotely depending on the requirements of the role. Please note that the role of a care coordinator is not a clinical role.

Person Specification

Experience

Essential

  • Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
  • Experience of supporting people, their families and carers in a related role
  • Experience of data collection and using tools to measure the impact of services

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent

Desirable

  • NVQ Level 3 in adult care - advanced level / or equivalent qualifications / or working towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge Street Medical Centre

Address

All Saints Passage

Bridge Street

Cambridge

CB2 3LS


Employer's website

https://www.bridgestreetmedicalcentre.com/ (Opens in a new tab)

For questions about the job, contact:

Date posted

23 December 2021

Pay scheme

Other

Salary

Negotiable

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

A2729-21-0127

Job locations

All Saints Passage

Bridge Street

Cambridge

CB2 3LS


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